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Customer Service Engineer

United States
August 28, 2017

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**** ******** **** . ********, ***** 77504 . 832-***-**** . TEST ENGINEER/TECHNICAL SUPPORT/CUSTOMER SUPPORT/FIELD SERVES Extensive knowledge of applications, integration hardware, and quality testing, of PLC Control Feld serves . Excellent team building, communication, and interpersonal skills. Provide outstanding customer service in high-pressure situation advance the public health, safety, security, and welfare.

Competencies Include

Hardware and software setup

Customer support

Problem solving



Performance optimization

Mechanical repair

Panel view HMI

Field serves for Commission.


Troubleshoot and maintain various controls equipment, Valves and all Allen brdley, SIS PLCs, Siemens, all GE, Foxboro I/A systems, Micro net, Woodward controls, Yokogawa, Honeywell, Triconex and Bently Nevada and HMI, Delta V, GE IFix, Factory Talk View SE and ME,D-R HMI,

Ability to lead a team on a project and able to function with minimal support from outside resources

Must be able to communicate effectively with a wide range of personnel, from the shop floor to senior management

Experience in rotating equipment and electrical systems maintenance and troubleshooting

Assist engineers to prove the system to customers by demonstrating functionality of sequence.

Must be able to read logic and flow diagrams for program designs, programming, simulation and testing

Experience at Siemens PLC and troubleshooting complex instrumentation and control systems issues.

Excellent knowledge of Rockwell products, including Logix 5000, RSview (now factory talk view) and panel view

Ability to train the new people in control panel troubleshooting procedure and wiring. Strong team working skills with an ability to motivate others and to lead or manage teams.

Experience in the field service in testing and start-up

Maintains test equipment such as pumps, motors, valves, gages and hoses

Ability to read electrical, mechanical or pressure dials or digital displays, compare results with specifications, record test data in various media, and confer with engineers.

Knowledge of AutoCAD drafting and inventor

Extensively Skilled in circuit verification testing, electronics assembly, component identification and surface mount rework

Knowledgeable in hydraulics, pneumatics, DC and AC electrical and electronic systems and principles.

Strong Mindset towards proactively identifying and implementing productivity

Integrate with customer to identify Metrics required to provide for successful execution of scenarios

Design, develop and document test plans and procedures for execution of tests, demonstrations, analysis and inspections that system Users (customer based) will execute against.

Experience with Passive and Active Antenna designs

Proficient in application and interpretation of complex specifications Motion Control - Performed multiple tasks using motor control modules, VFD, amplifiers and software from several different manufactures to include upload/download configuration and control files. Verification of configurations and control macros and operation. Troubleshoot and repair faults associated with motor control systems.

Device Net – Set up and configuration of several different types of Device Net nodes with mixed module types. Upload/download, verify and modify Device Net configuration files. Troubleshoot and repair/replace Device Net components

I/O Devices – Installed, setup configured and troubleshooting of many different types of I/O devices to include operator control switches, mechanical switches, optical sensors, proximity sensors, temperature sensors, flow meters, pressure sensors, load cells, temperature controllers, concentration monitors, digital pressure gauges, current sensors, contactors, relays, timers, counters, open loop/ closed loop controllers etc.


Dresser-Rand/SIEMENS controls system, Houston, Texas Client Services Engineer and Feld serves November 2008-Present Performed multiple tasks working on Client services department for technical support, field serves, troubleshooting. using PLC’s, HMI’s and software from several different manufactures to include upload/down load of logic, hardware configuration files and graphic/control files, verification of ladder logic and HMI for correct function, analyze and develop logic changes, create and or make changes to HMI graphic screens. Troubleshoot and repair hardware components of PLC and HMI systems. - Performed multiple tasks using PC control and monitoring systems and networking components to include installation of software, setup/configuration of software and networking devices and verification of correct setup and operation. Troubleshooting and repair of PC hardware, OS, drivers and networking components Stewart and Stevenson Oil and Gas Industry, Houston, Texas June 2007-November 2008 Test engineer in PLC control system and AutoCAD drafting Powell Industrial Inc. Houston, Texas April 2005-May 2007 Test Technician and panel wiring

Tata Honeywell Inc., India August 2000-December 2004 Air conditioning manufacturing


Proficient with software packages such as Microsoft office suite (Word, Project, Power Point, Excel), AutoCAD and Photoshop

Computer hardware and instrumentation for high speed data collection EDUCATION

Associate degree in Electronics and electrical

AutoCAD and inventory certification

Bachelors of technology in computer and instrumentation. AWARDS

Certificate of Appreciation for Outstanding Performance and Lasting Contribution in Dresser Rand Controls/Test Department, December 2013

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