Resume

Manju Vasudeva Iyer ***** Panton Terrace, Apt#****

Fremont, CA. 94536

Phone: +1 650 *** ****

Email Address: ac11x2@r.postjobfree.com

Highlights of Qualifications

Over 7 years of experience in IT Industry.

- Around 5 years of experience as a Project Manager managing iOS, Android and Web application projects.

- More than 1 year experience as a Business Development Manager.

- 1 year experience as a Technical Service Representative supporting HP All-in-one products.

Well versed in Waterfall and Agile Delivery Methodologies. Thorough understanding of Scrum and Agile principles, values, and practices.

Experienced as a full time Release Manager successfully delivering projects through all phases of the SDLC.

Over 3 years experience as a Scrum Master in the Scrum/Agile environment.

Experience in managing Scrum teams including Analysts, Designers, Developers and QA Engineers.

Knowledge of XP/Scrum practices: TDD, continuous integration, automated testing, peer reviews.

Good understanding of backlog tracking, burndown metrics, velocity and task definition.

Well acquainted with Project management tools: MPP, Basecamp, Trello, Pivotal Tracker, JIRA.

Experience in reviewing and providing feedback on UX/UI designs and conducting USABILITY testing.

Good knowledge of both Manual and Automated testing.

Experience in Analyzing requirements, preparing Test Scenarios, writing Test Cases and execution of Test Cases.

Experience in Analysis of Bug tracking, Prioritizing and Bug Reporting with Bug tracking tools viz. Mantis, Bugzilla.

Fanatical about customer success and satisfaction and tenacious at driving long-term customer value.

Strong contract negotiation experience.

Expertise in client development and meeting sales objectives.

Experience in Requirement gathering, creating user stories, and preparing RFP responses.

Strong relationship-building skills, creativity, organizational skills, exceptional communication capabilities, excellent verbal skills, strong multi-tasking ability, and a do-whatever-it-takes attitude.

Excellent analytical and problem solving skills with a high degree of flexibility and ability to adapt to changes.

Self-motivated, cooperative and self-starter.

Good interpersonal skills, working with zeal to learn new technologies and undertake challenging tasks.

Recognized by superiors for exceeding expectations. Technical Profile

Project Management : Waterfall and Agile Methodologies with SCRUM Tools: MS Project, Basecamp,TRELLO, Pivotal Tracker, JIRA Operating Systems : Windows 95/98/2000, Windows XP, iOS, Android Languages : C, C++, SQL

RDBMS : Oracle 8i, FoxPro Ver 2.5

Software testing : Manual & Automation testing

Automation Tools : QTP

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Test Management Tools: Quality Center

Employment History

Riktam Technologies Consulting Pvt. Ltd. Jun’ 2015 – Mar’ 2017 Business Development Manager

Worked as a Business Development Manager at Riktam for more than a year.

As a part of the job, have made many business closures for Mobile app development projects in iOS / Android platforms and Web applications.

Responsibilities included Requirement gathering, project cost and duration estimation, RFP responses, preparing project proposals, negotiating with clients and closure of business deals.

Have served corporate companies, startups as well as individual businesses.

Owned and drove the project roadmap and feature prioritization based on the team strategy and vision.

Developed detailed crisp requirements and user stories that are used to create project specifications and architecture.

Worked closely with the engineering team as the product owner, by ensuring requirements are crystal clear, providing guidance, and giving detailed feedback as features are constructed.

Managed trade-offs among different client requirements and use-cases, user experience.

Worked closely with clients understanding their needs and how they can be translated into a better product.

Involved in strategic development of the company along with the Board of Directors.

Involved and have been part of the advisory board in HR decision making. Accomplishments

Exceeded monthly targets and was one of the key contributors to company profitability. Executed and delivered monthly, quarterly, and annual objectives and goals.

Closed new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.

Prioritized potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options and matching with internal priorities.

Proactively managed each customer’s business needs and environments – actively seeking opportunities to up-sell, cross-sell and generate referrals.

Maintained and nurtured client relationships to ensure additional business. Developed and implemented tailored programs that provided continued value to the customer, ensured renewals.

Identified and developed new opportunities for expansion across the customer’s business and collaborated with the sales team to establish close partnership.

Won “Employee of the Month” award multiple times for outstanding performance and won accolades from clients for exceptional service.

Riktam Technologies Consulting Pvt. Ltd. Aug’ 2010 – Jun’ 2015 Project Manager

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Owned the successful delivery of projects – ensuring client acceptance.

Worked with senior management to identify the resources required to successfully deliver on the project requirements.

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Responsibilities included preparing project plan, monitoring team workload, allocating work, performing appraisals, setting objectives for team members, helping them meet their objectives and deliver quality work.

Performed as a Scrum Master for multiple scrum teams which included BA, UX / UI Designers, developers of different levels and QA. Experienced in Backlog grooming, Sprint planning and conducting Scrum meetings - Daily stand-ups, Sprint review and Retrospectives.

Supported the teams on a daily basis.

Ensured all involved teams worked together fluently, and everyone had what they needed.

Facilitated clear priorities for the team across multiple stakeholders.

Ensured team maintains focus on quality and continuous delivery.

Managed client expectations in terms of releases and prioritization.

Coordinated with the cross functional team members to implement the release, facilitated the release meetings, and developed and tracked release activities based on the Go Live Schedule for the releases.

Tracked, measured, and reviewed project progress. This included adjusting plans, and communicating changes.

Managed communications related to the project - to and from the client as well as internally - with all stakeholders including weekly status reports and status update calls with clients.

Expertise in Risk management (identification, assessment, and prioritization) and resolution, including escalating risks to stakeholders as appropriate.

Ensured quick resolution and communication of all issues, risks and action items.

Responsibility included overseeing and preparing project team budget including resources and costs collaborating with Finance and other cross-functional departments.

Maintained relevant metrics that helped the team see how they are performing.

Demonstrable wireframing or mockup skills and UX knowledge.

As part of the job, have reviewed wireframes and mockups from the design team and provided valuable inputs.

Experience conducting USABILITY testing to ensure the system is intuitive and user friendly.

Maintained Project accounting and invoicing.

Accomplishments

Managed and delivered many projects successfully on time and on budget.

Identified bottlenecks and implemented new and improved processes and policies.

Communicated, documented, and archived project team activities and decisions; acted as a primary contact for project team related information.

Facilitated project team meetings, cross-functional communication and decision making, ensuring alignment with internal and external stakeholders.

Identified, recommended and implemented opportunities for streamlining team and business processes.

Solution and delivery focused, and have performed at a high level leading strategic, cross-functional, business facing and technical initiatives.

Established and maintained functionally integrated project schedules with clearly-defined critical paths to enable accurate project, financial analysis and ensured accurate inputs are provided into business planning processes; Ensured alignment with project sub-teams and functional partners.

Proactive and valuable contributor in exercising independent judgment and discretion in matters of significance with moderate scope and complexity.

Proven customer management skills – demonstrated ability to interface with and manage multiple levels of a customer’s organization.

Motivated team members during high pressure situations. Resume of Manju Page#3/4

Convergys, Edmonton, Canada Jul’ 2002 – Jul’ 2003

Technical Service Representative

Worked for 1 year as a Technical Service Representative. As a part of the job, resolved technical issues over phone for HP All-in-one products.

Received many complements from Team Leader / Manager for exceptional customer service. Wipro Infotech, Bangalore, India Dec’ 1998 – Apr’ 1999 Project Trainee

As a part of curriculum underwent Project Training in Wipro InfoTech Bangalore.

Involved in the development of Login Module, Start of Day Module, End Of Day Module, User Maintenance Module and Report Generation Module that are part of Trail Balance Repository Project in Oracle Platform.

Education

Master of Computer Applications, first class standing June 1996 - April 1999 Avinashilingam Institute of Home Science and Higher Education for Women, Tamil Nadu, INDIA

B.Sc (Physics), first class standing June 1993 - April 1996 St. Joseph’s College for Women, Kerala, India

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