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Financial Customer Service

Location:
Minneapolis, Minnesota, United States
Salary:
US$ 20 - 25 hourly
Posted:
August 28, 2017

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Abeer H. Abu Hamdan

**** ******* *** *, ***********, MN 55420, Cellular phone: (952) *** ****

Email: ac11x0@r.postjobfree.com

Professional Summary

More than ten years of outstanding expertise in financial management and analysis with emphasis on realistic budgeting, effective, thorough and quality financial reporting and with the ability to reorganize financial priorities to ensure smooth financial operations Major achievements

Drafted management guides and helped in writing a manual for financial procedures

Bridged documentation and paperwork gaps (administrative/financial)

Systematically cleared multi-years' suspense/pending entries from obligation records and/or accounting records

Creating simple yet effective tracking formats for financial and fiscal management systems

Provided productive feedback and quality documentation which resulted in successful audit missions and accurate assessment of financial risk factors Experience

Language Line Solutions, Monterey, CA

Over the phone interpreter (January 2017 – June 2017)

Rendered correct concepts and meaning between Arabic (several dialects) and English following complexity, clarity, tone, and style from one language into another, upholding the correct rules for grammar and syntax in both languages

Provided strict renditions of the messages including every detail of the conversation, and must be prepared for challenging calls at any time

Employed good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expressions

Followed instructions of clients, manages the flow of the call and avoids taking over the call, as well as avoids interaction with the limited English speaker w/o client's permission

Understood protocol and terminology in the following industries: Medical, Insurance, Finance, Court and Law

Remained calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations

Remained punctual and available during scheduled work hours European Feminist Initiative (IFE-EFI), Amman-Jordan Program Finance Officer (November 2013 – April 2015) Finance/Administration Management Consultant (July – November 2013)

Led an initiative to assess five budget requests/concept notes in excess of EURO 15 Million; ensuring data accuracy and striking a reasonable balance between realistic needs and donor(s) funding limitations

Established effective financial management information system, financial controls and measures to support office operations and audit

Provided financial and administrative feedback and/or oversight to 13 partners encompassing seven countries in the MENA region; this enhanced and improved the quality of their trimester financial reporting by an average of 25%

Created complete documentation/file for income tax and social security to facilitate year-end tax/audit reviews locally and internationally

Worked with Program Director and HQ staff on developing an anti-corruption guide with special emphasis on combating corruption in a conflict situation. This guide is considered the baseline for signing agreements/establishing procedures with four partners and other stakeholders

Developed a procurement guide to streamline/regulate procurement procedures with two- fold benefits (I.e. Improved reporting and tracking)

Provided effective advice, direction and training to two staff members and one temporary hire on procurement guidelines/tasks with the purpose of decreasing workload, creating backup documentation and advocating team spirit

OXFAM-Québec/REEWP

Finance and Administration Manager (January 2010 – November 2013)

Liaised with OXFAM-Québec on establishing internal administrative and financial procedures of the project; taking into consideration the different contexts and the complex realities of the financial information systems of the four project countries

Effectively monitored compliance/conformity with internal controls across five project locations in the four project countries

Ensured adequate funds are available to five project locations for implementation of project activities by developing and requesting relevant and accurate cash advance requests from Montreal

Provided timely advice on budget status; ensuring that the five monthly variance analyses were completed in a timely manner as this forms the basis of budget projections for subsequent project quarter(s)

Collaborated with four financial officers in accurately fulfilling the financial reporting requirements, ensured timely and quality submission of such reports, provided training interventions and relevant assistance/advice at project locations and as needed to resolve pending financial issues

Ensured consistency and conformity between project contracting agreements, procurement practices and project commitments

Prepared multiple monthly financial reports ensuring that they are consistent with donor reporting requirements

Created a system to effectively track bank payments/transfers made to beneficiaries while ensuring accurate reconciliation between project ledgers and actual accounts Military Assistance Program Office, U.S. Embassy Amman - Jordan Budget Analyst/Financial Specialist (April 2004-January 2010)

Executed detailed budgetary and analytical cost studies and assessments, reviews and analyses (I.e. ad hoc, annual, semi-annual and/or multi-year) for more than 30 substantive programs and activities of different military activities; ensuring that they are in compliance with applicable United States Government (USG) regulations and acceptable budget practices

Ensured timely occurrence of obligations and expenditures and that they are according to the set parameters (I.e. annual work plan and USG regulatory controls). Reported the variations that exceed the funding limitations of the programs/activities promptly and swiftly

Performed administrative supervision of four staff members

Provided timely/efficient financial/budget assistance, advice and guidance to military officers

(contracting/ordering officers of military exercises/programs/activities) and this enabled them to successfully accomplish their missions without exceeding their authorized budgets

Successfully addressed all financial payment/reconciliation issues/queries requested by relevant accounting/fiscal staff in several military locations (Defense Finance Accounting Systems) which helped to clear the backlog of over 90% pending/unresolved entries

Provided relevant/realistic feedback for assessments/surveys of contracting/procurement needs of partners involved in combined military exercises

Worked with senior officers on the annual financial management risk assessment Education

MBA (Finance), New York Institute of Technology (NYiT), Amman-Jordan

B.A. Economics, Minor in English Language & Literature, Yarmouk University, Irbid-Jordan Key competencies

Arabic and English languages: Fluent

French language: Intermediate knowledge

Microsoft Excel, Word and PowerPoint: Intermediate knowledge

Gender budgeting: Basic knowledge



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