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Customer Service Insurance

Omaha, Nebraska, United States
August 28, 2017

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* * * * * o u t h * * th A v e n u e Oma h a, NE 6 8 1 2 4

( 4 0 2 ) 4 1 5 - 6 8 5 0 l i n d amm a s o n 4 3 6 2@gm a i l . c om CA R E E R FOC U S : HUMAN R E SOUR C E S

Accomplished human resources leader, with demonstrated abilities in communication, collaboration, training and organization. Seeking to add value to a progressive company that balances financial success with an unwavering commitment to customer satisfaction and employee development. Areas of strength and special skills include:

o Significant HR expertise, particularly in areas of benefits administration and all facets of talent management. o Natural collaborator; relates well to individuals from varied demographics and all walks of life. o Detail oriented and organized; strives for quality output with methodical approach to problem solving. o Approachable communicator; respected trainer/mentor. o Tremendous ability to handle significant workload as evidenced by overlapping positions as a full-time HR leader while also working as a part-time sales/customer-care professional. o Technically proficient in Microsoft Office Suite; deep experience with Daceasy Payroll system. CA R E E R H I GH L I GH T S

PRESSROOM CLEANERS, INC., Omaha, NE 1987 – Present Outsourced provider of specialized industrial cleaning services and general janitorial services with decades of experience cleaning and repainting of presses, catwalks, reel room equipment, HVAC systems and aerial lifts. Human Resources Manager (1994 – Present)

Payroll Manager / Insurance Liaison (1989 – 1994)

Insurance Liaison (1988 – 1989)

Payroll Clerk (1987 – 1988)

o Handles intake/onboarding of employees, taking special care to indoctrinate them into company culture. o Collaborates with insurance companies in handling claims; works closely with Safety Director to prepare for audits; ensures production employees follow safety standards to avoid slips, falls, and other accidents. o Leads HR functions, including benefits administration, payroll, employee welfare, interviewing, disciplinary action, and process adherence; provides final decision on extending offers to all new employees. o Well regarded for leadership aptitude in diffusing internal employee conflicts. o Methodically vetted potential suppliers for background checks and drug testing. o Instituted written processes where previously there had been limited documentation/consistency. o Notable Accomplishments:

Conceived, designed, and wrote entire employee handbook.

Led HR-related transition activities to support company’s migration to a C-Corporation.

Reduced annual insurance premium by $100K with businesslike approach to HR decision making. Linda Mason Page 2

BRIDAL RETAIL & DESIGN ORGANIZATIONS, Omaha, NE 1987 – 1994 & 2009 – Present Bridal employment, as a supplement to full-time Human Resources career, has provided outlet for sales ability, creative merchandising vision, and love for fashion.

David’s Bridal, Customer Service Representative (2010 – Present)/ Bridal Consultant (2009 – 2010) J.P. Originals, Bridal Consultant (1994 for 8 months) Tober’s Bridal, Bridal Consultant (1990 – 1994)

Renaissance Bridal, Bridal Consultant / Assistant Manager (1987 – 1989) o Gained tremendous knowledge of end-to-end processes involved in the wedding apparel experience, from assessing brides’ needs to delivering final gowns and related accessories. o Demonstrates natural ability to read people; has a strong sense of what the customer wants. o Builds immediate and genuine rapport with the bride, family and wedding party. o Worked directly with high-end designers and manufacturers to ensure adherence to strict timelines. o Understands each year’s hot trends and creative merchandising to optimize sales and customer traffic. o Moved into customer service role in latter stage of bridal career to train junior associates and to ensure accurate paperwork, file initiation, and profile creation. o Handles escalated situations involving concerned brides due to missed internal commitments. o Notable Accomplishments: Instrumental in growing company revenue by instilling a customer-focused culture; ensures that employees recognize that premier service equates to a competitive advantage in the market. CHILDREN’S DAY CARE ORGANIZATIONS, Omaha, NE 1984 – 1987 Early career began at two popular child care organizations in metro area. West Omaha Day Care, Child Care Associate (1986 – 1987) La Petite Academy, Day Care Associate (1984 – 1986) o Provided gentle and loving care for toddlers while also honing their learning skills. o Notable Accomplishments: Developed relationships with parents to promote loyalty and retention which ultimately made the organizations more successful financially. EDUC A T I ON & PRO F E S S I ONA L T RA I N I NG

College of St. Mary, Omaha, NE

o Bachelor in Business Leadership. (Graduated 2008; Summa Cum Laude – Highest Distinction) Iowa Western Community College, Council Bluffs, IA o Associate Degree in Applied Science – Sign Language Interpreting. (Graduated 1984) Arthur J. Gallagher & Co., Omaha, NE

o Attends ongoing seminars offered by this corporate brokerage company on topics such as the changing landscape of insurance/health benefits in light of the Affordable Care Act. (2010 – Present) Garvey & Associates, Inc., Insurance Agency, Omaha, NE o Participates in ongoing training sessions on worker’s compensation laws and how they differ across states, and other related educational topics for HR professionals. (2001 – Present) Marks Clare Richards LLC Law Firm, Omaha, NE

o Attends three to four seminars per year on various HR-related topics such as employment law, keeping files compliant, drug testing, background checking, and other areas. (1999 – Present)

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