SKILL SUMMARY

Software/Tools

Proficient in, MS Visio,Version One,JIRA, Lotus Notes, Microsoft Office Suite, Sharepoint, MSProject,Primavera, Rally, IBM Rational Requisite Pro, Maximo, Remedy, HP Service Manager(HPSM), TRAC,Icescrum.

Operating systems: Microsoft Windows, MS-DOS, WINDOW SERVER 2003, AIX 5.3/UNIX.

Programming Languages: HTML, XML, Core Java, MS SQL 2000.

FUNCTIONAL

Planning, Scoping, and Delivery.

Requirements Elicitation, Process Modeling

Gap Analysis

Use Cases, Context Diagrams, Process Flows, UML, Swim lanes

Quality Planning & Execution

Application Design and Build

Change & Release Management

CERTIFICATIONS

Certified ITIL V3 Foundation

CSM (Certified Scrum Master)

CSPO (Certified Scrum Product Owner)

Pursuing Project Management Professional (PMP) Certification. Expect to complete by Nov 2017.

AREA OF EXPERTISE

Communication

Tasking Meetings/Retrospectives

Agile Principals

Relative Estimation

Project Management

Story-Based Development

Iteration/Sprint Planning Meetings

Conflict Resolution

Competencies

Communication

Negotiation

Team Building

Leadership

Detail Oriented

Team player

Critical Thinking

Problem Solver

Composure

Empathy

Multitasking

EXPERIENCE SUMMARY

Enthusiastic and innovative IT Business Analyst (BA)/Scrum Master Over 10+years of experience,with excellent knowledge of Requirements gathering, Business Process flows, along with Project coordination, and monitoring experience.

Extensive experience in Change Management, Risk Management, Cost Benefit analysis and SWOT analysis.

Extensive experience employing various methodologies – Agile, Iterative & Waterfall.

Thorough knowledge of tools / products to support ITIL processes like: IT Service Management, Service Catalog Management, Request Fulfillment, Event/ Incident / Problem Management.

Well versed in Process Narratives, Flow charting Techniques using UML and Good Documentation Practices.

Excellent facilitation skills in conducting walkthroughs, surveys, questionnaries, brainstorming, JAD session.

Individual Contributor, Excellent Team player & Lead who can prioritize, delegate and drive special projects to completion in complex ambiguous environments.

EXPERIENCE

State Farm Insurance 05/2012– Till Date

Bloomington IL

Projects worked:

Google Maps project enhanced current functionality of claims mapping application. With implementation, the mapping functionality integrated with enterprise claims system (ECS) enabling users to access Google Maps from ECS and directly attach google imagines within 30 minutes rather than 4 days, increase claims handling efficiency.[ 08/2016-Till date]

Proactive messaging effort will implement functionality to pro-actively communicate major claim events to customers through email, text and paper mail. Reduce manual workload by using activity triggers to automate these processes. [ 06/2013-07/2016]

Claims Development center is being established to support projects to delivery integrated customer platform. Focus of the effort is to enhance customer-facing claims capabilities in the areas of reporting, managing and resolving claims. Work will demonstrate a “Mobile first” philosophy and enhance customer experience of all product lines.[ 05/2012-05/2013]

Roles and Responsibilities:

Analyze existing (AS IS) Policies, Processes and Procedures. Identified gaps and developed future (TO BE) Policies, Processes, Procedures, Standards, Guidelines and Job-Aids for effective functioning of Service Operation.

Work with business users to gather/define business requirements, writing specifications and translating statement of work into business and functional level requirements.

Collaborate with the technical and business teams to identify and allocate business partners, systems subject matter experts (SME) and architects for business case development (BCDs), high level solution design & work packages requests. Create Use Case,Use case diagram document.

Perform business impact analysis of proposed projects processes and gap analysis for new functionality requirements, as well as prioritizing them based on actual business. Flagging up potential problems at an early stage.

Experienced in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis and design. Organized weekly Project Status and Task Review meetings.

Acted as the liaison to the Business and developers to answer functional questions and ensure the approach meets Product requirements. Guide and work closely with QA team members in creating Test Plans, Test Cases and Test Data review

Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 40%.

Coordinate on project deliverable completion through the project life cycle.

Implement Issues Tracking in Version One to effectively track impediments against user stories. Work closely with project owner in backlog management and continuous delivery of features. Resolve complex infrastructure issue by creating and utilizing a professional network of Scrum Masters, Product Owners and Technical Leads.

Facilitated Scrum of Scrum for offshore/offsite teams.

IBM,Chennai 07/2008- 12/2011

Project Coordinator/Business Analyst

Roles and Responsibilities:

Involved in the feasibility study to register the client’s impact by the project and document the relevant information.

Assisted Project manager to Prepare and present project management documents (project charter, project plan, executive summaries, action items, change management logs, etc.) as needed.

Gathered requirements from owners through Requirement Gathering Techniques. Documented project closing checklist.

Tracked and reported on the status of the project week-on-week basis.

Coordinated between the teams and management through effective communication plan.

Prioritized deliverables, identified gaps, tracked defects, and defined software requirements for testing and development

Documented monthly status reports for risks, issues, and dependencies to assist the project team in efficient tracking and monitoring of open issues of the project.

Created and routed Requirement Change Notices (RCNs) and Change Control (CR) for review and approval.

IBM Bangalore 11/2006- 06/2008

IT Analyst (Project Lead)

Roles and Responsibilities:

Ensured Team members worked in collaborated environment, assisted peers during work if they need any guidance’s. Motivated the team to achieve high standards and KPI targets.

Provided technical leadership to appropriate personnel on highly complex system administration activities. Strong analytical capabilities.

Performed and assisted internal customers and team members in resolving tier 2Unix issues (incidents/problems/requests) utilizing ticketing system. Provided support for managing client applications (IBM FAX, data protector, AS400, HP MPE and TANDEM) using Tivoli Monitoring Tool.

Prepared Onsite and Offsite Contact List for the Final Implementation Support and coordinated with onshore and offshore team.

Prepared daily workloads for staff & coordinated daily allocation of work with Project Manager.

EDUCATION AND TRAINING

MCA (Master of Computer Application), The Oxford College of Science, Bangalore 2006.

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