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Customer Service Human Resources

Mechanicsville, Virginia, United States
August 28, 2017

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Phyllis Lawson

PO Box **, Mechanicsville, VA ****1 • 804-***-**** •


Human resources professional with experience in interviewing, recruiting, screening resumes, and file maintenance. Also, I have experience posting open positions internally and externally, new hire paperwork / orientation, data entry, customer service and interacting with a diverse workforce.


American InterContinental University, Schaumburg, IL

Honor Society: Epsilon Chapter of the International Business Honor Society, Delta Mu Delta

Master of Business Administration, HR Management Specialization, 7/2017

Bachelor of Arts in Political Science North Carolina Central University Durham, NC


Microsoft Office: Word, Excel, PowerPoint, Outlook, Akken Applicant Tracking System, Resume Ware Applicant Tracking System, PeopleSoft, ADP/E-Time, FOX, CAF, Access, RMS, PMIS, ICIMS ATS, Lasherfiche, Oracle /JD Edwards, JDP.


Bowlmor AMF, Mechanicsville, VA

Temporary HRIS Administrator, August 2017- August 2017

Evaluates and processes incoming paperwork from centers to include new hire paperwork, performance reviews and other personnel changes.

Ensures compliance with AMF standards and state/federal laws is achieved for specified region.

Provides guidance on proper completion and submission of personnel changes to Managers and District Managers.

Provides reports as necessary for government agencies, third party vendors and department heads.

Supports current, former and prospective employees with vendor-based systems such as applicant tracking, background checks, drug tests, employment verifications, etc.

Works closely with Payroll department to ensure employees are paid accurately and in a timely manner.

Coordinates and updates HR systems security access for management team.

Responds to requests from HRD, HRM and other Support Center departments regarding employee information and provides reports as requested.

Assists with unemployment claim documentation as needed.

Coordinates scanning of all paperwork received for specified region into the document management system (Laserfiche).

Assists with Benefits call line providing callers with requested information or directing to the appropriate party.

Directs employment verifications to third party vendor and completes verifications for former employees as required.

Aerotek, Richmond, VA

Temporary Human Resources Assistant, November 2016 – July 2017

Responsible for administering all recruitment, development, and retention programs for hourly and salaried personnel

Responsible for the complete new-hire process including ensuring requisitions forms, on-boarding processes and budgets are adhered to

Maintain working relationships with local Career Centers, Department of Employment Services, professional recruiting agencies, and local professional organizations to provide access to public/private employment programs and services

Design and administer procedures for on-boarding new employees including recruitment, hiring, orientation tools, completion of weekly evaluations, and processes

Conduct exit interviews and summarize data to assess retention issues

Assist with administering employee benefits program

Conduct Harassment and Discrimination Training for managers, supervisors, and hourly employees

Schedule Employee Service Award activities

Schedule meeting events

Complete special projects and perform other duties as assigned

Henrico County Public School System, Henrico, VA

Substitute Teacher, March 2016 – November 2016

Follows teacher assigned school work plan

Tutors and assist students on all regular classroom assignments

Monitors classroom behaviors, lunchroom and bathroom breaks

Maintains separation from other students

Performs other related duties as assigned

Caliper, Inc Temporary Service, Richmond, VA

Part-Time Temporary Human Resources Assistant, March 2016 – July 2016

Coordinated orientation and internship packets

Scheduled interviews

Maintained employee files

Data entry of employee information into state system

Reviewed payroll forms and entered information into system

Provided customer service

Performed reference checks

Apidel Technologies, LLC, Glen Allen, VA

Temporary Immigration Support Specialist, March 2015 – July 2015

Assisted consultants with on-boarding and provided customer service.

Assisted consultants with Training and Development Center online training

Assisted professionals with time entry and time card submission

Supervised consultants

Created and maintained consultant files

General Dynamics, Chester, VA

Temporary Associate Recruiter, June 2014 – January 2015

Assisted HR Generalist and/or Manager with administration of web-based recruiting tool and staffing process (job requisitions, screening and scheduling candidates for interviews, communication with candidates, offer letters, assessment screenings, etc.)

Recruited and screened applications and prepared new hire orientation materials

Participated in career fairs.

Coordinated the processing of all pre-employment checks

Developed, maintained and updated various reports, logs, and spreadsheets, in relation to weekly staffing and termination, forecasting, payroll issues, and training

Performed other Human Resources duties of a confidential nature as required, such as typing correspondences, creating forms, creating and running reports as required, creating spreadsheets, distributing reports, etc.

Performed necessary administrative, customer service, computer operations and clerical duties related to the preparation of all required documents as well as personal files

Partnership Staffing, Richmond, VA

Staffing Coordinator/Recruiter, May 2013 – January 2014

Recruited candidates and interview candidates

Screened on-line applications and resumes

Placed candidates on job assignments and provided customer service

Conducted new hire orientations and completed paperwork

Completed e-verify and background checks

Completed VEC forms

Select Staffing, Richmond, VA

Recruiting Assistant, July 2012 – January 2013

Recruited candidate and interview candidates

Placed associates on assignments and resolved staffing concerns

Provided administrative support i.e. data entry of all new hire information, completed I-9 forms, reference checks, background checks, and e-verify checks and drug screens

Screened candidates and resumes

Answered e-mail correspondences

Maintained files and provided customer service

Completed weekly payroll

Created weekly and monthly recruitment reports

Health Management Corporation, Richmond, VA

Health Outreach Specialist, December 2008 – March 2010

Initiated outbound calls to clients to encourage program participation in the Disease Management Programs / Conducted non-clinical disease management assessments on clients

Collected demographics and documented client information on participants.

Employee of the Month December 2009

Top quality and client enrollment performer for wellness programs

Provided customer service

Advid Medical, Toano, VA

HR Administrator, January 2008 – November 2008

Created and maintained employee files

Recruited for exempt and non-exempt employees

Conducted candidate interviews and employee exit interviews

Screened applications and resumes

Administered drug screenings

Performed various administrative functions: i.e. I-9 Forms and Tracker, Tax Forms, Employment Eligibility Verification Tracker, Referral Bonus Program, and Exit Interview Forms

Attended career fairs

Backup to HR Generalist in management of benefits / insurance programs to include entering new / terminating existing benefits

Assisted with benefit enrollment

Ensured timely entry of new hire information into ADP and HRB software programs

Conducted E-Verify searches

Administered 30-60-90 day Employee Retention Program

Served as back-up receptionist and provided customer service

Virginia Health Services, Gloucester, VA

Staffing Coordinator, August 2006 – December 2007

Coordinated work schedules for nurses and certified nursing assistant

Reviewed and tracked payroll, vacation and personal time (leave) earned by employees

Maintained accurate filing system

Verified all certifications were current

Completed human resources paperwork: i.e. I-9 forms tax forms, criminal history, and reference checks

Prepared and presented new hire orientation paperwork

Administered benefit materials

Wrote-up disciplinary forms and counseled employees

Produced monthly staffing schedule

Screened applications and resumes

Recruited candidate and interviewed candidates

Alijon Temporary Service, Richmond, VA

Staffing Coordinator, April 2006 – August 2006

Prepared and mailed drug screen packets

Prepared job vacancy announcements

Maintained an accurate filing system

Scheduled candidate's face-to-face interviews and assessments

Recruited candidates and interview candidates

Mancon Temporary Service, Ft. Lee, VA

General Clerk, April 2005 – December 2005

Composed and placed newspaper and Internet advertisements

Answered e-mail correspondences

Maintained an accurate filing system

Received and shipped materials

Created reports

Sorted Mail

Input information into database

Answered telephone inquiries

Caliper, Inc. Temporary Service, Richmond, VA

Human Resources Assistant/Administrative and Office Specialist III, October 2004 – March 2005

Scheduled candidate's face-to-face interviews and assessments

Prepared and mailed drug screen packets

Sent interview guides, interview schedules and resumes to hiring managers

Created weekly and monthly recruitment reports

MGR. Inc., Atlanta, GA

Human Resources Administrative Assistant May 2003 – September 2004

Provided customer service

Sorted mail

Completed human resources forms

Maintained an accurate filing system

Input information into database

Completed Dept. of Labor Unemployment Forms

State of Georgia, Atlanta, GA

Personnel Analyst, March 2001 – May 2003

Recruited personnel

Coordinated and administered Correctional Officer Exam.

Produced monthly report

Screened applications

Attended career fairs

Answered e-mail correspondences

Posted job openings on Internet and newspapers

Researched special projects

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