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Project Customer Service

Pennsauken Township, New Jersey, United States
August 28, 2017

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Kristen Mateo

**** ******* **, **********, ** ***09 856-***-****

Oct 2016 - Present J&J Staffing/Paul Davis Restoration Hainesport, NJ Apr 2012 - Present Making It Happen DJ Services, LLC Pennsauken, NJ Oct 2009 - Nov 2012 Northrop Grumman Information Services Mt Laurel, NJ Feb 2007 - Oct 2009 Thomas Enterprises Mt Laurel, NJ Jan 2001 - Feb 2007 Northrop Grumman / Lockheed Martin Moorestown, NJ Dec 1996 - Dec 2000 US Navy Norfolk, VA

Project Coordinator/Customer Service

● Conduct daily reviews of current open jobs based on project manager (PM) updates.

● Schedule with customers available dates and times for project tasks, including:

Subcontractors and in house resources for various repair/reconstruction tasks

Order material and other project related items, as needed and directed by PM and management.

Coordinate post project inspection with PM and subcontractors to finalize project.

● Support PM in creating basic project estimates using industry software, as needed. (RMS, Xactimate, IRMS, etc)

● Resolve customer complaints and problems via telephone, email, and social media.

● Record weekly meeting minutes with objectives and status reports. Marketing & Media R ole

● Develop general business products (business cards, flyers, signs, etc) and control costs

Evaluate vendors for best pricing and value, including subcontractors.

Tailor corporate materials for best local impact in relation to national programs with major insurance carriers.

● Develop techniques and processes to increase third party business relationships. Includes agents, adjusters, vendors, contractors and subcontractors.

Document ‘Standard Operating Procedures’ for business interactions.

Create plans of actions (POA’s) with coordination of office stakeholders. Mobile DJ Service Owner

● Provide music entertainment for private parties off site at client venues ranging from weddings to corporate events.

● Maintain bookkeeping duties and financial planning for daily operations, equipment and IT management.

● Create marketing and advertising materials for acquiring new business. Website maintenance and social media business activities (Facebook, twitter, wedding planning third party sites, online classifieds, etc).

● Communicate with future and current clients via telephone and make secure new business using sales techniques. Senior Test and Evaluation Engineer/Systems Engineer

● Wrote test procedures for software program certifications based on defense contracting specifications.

● Conducted system level functional testing on hardware and software at the quality assurance level.

● Maintained database tracking system of test requirements (Rational DOORS), progress reports, and test objectives.

● Analyzed current specifications for future defect resolution and approve software changes prior to software roll out.

● Coordinated software programming efforts and planning of new functionality with software and project engineers.

● Wrote and maintained systems engineering documents (users manuals, tech manuals) to support multiple AEGIS programs.

● Responsible for the design, development, testing, and implementation of AEGIS network infrastructure test tools.

● Coordinated software development efforts for 15 software developers (requirements identification and specifications, project schedules, test scheduling).

● Assisted in the planning of strategic project goals for network infrastructure IPT (Integrated Product Teams).

● Managed 2 software project plans for 7 government baseline programs. Naval Intelligence Specialist/Work Center Supervisor

● Prepared and presented MS PowerPoint briefs to military commanders.

● Supervised a team of 7 in a high paced environment during critical phase of Operation Allied Force in Kosovo.

● Spearheaded systems training program for intelligence workcenter including MS Office software suite.

● Maintained operational awareness for warfare commanders during air strikes in the Balkans and Middle East.

● Education

March 2010 Colorado Technical University Denver, CO MSM, Information Systems Management

May 2005 Eastern University St. Davids, PA

BA, Information Systems Management

Professional Certificates awarded from Colorado Technical University in the following areas: Database Management, Project Management, Networking and Telecommunications, & Systems Analysis and Integration. 856-***-**** k

Kristen Mateo

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