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Customer Service Human Resource

Location:
Holland, MI, 49423
Posted:
August 28, 2017

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Resume:

Jamison Ann Horn

*** * **** ** 616-***-****

Holland, MI 49423 ac11t5@r.postjobfree.com

OBJECTIVE

To obtain a Human Resource position which will utilize my proven communication and resource management skills to benefit your company

SUMMARY OF QUALIFICATIONS

Over 7 years of Human Resource / Administrative experience

Experience in recruitment, hiring, training

In-depth knowledge of OSHA, EEO, FMLA

Knowledgeable in all aspects of Microsoft Office

10 key

Type 65 wpm

Multi-tasking

Quick learner

Works great with a group or independently

Fast paced yet efficient

EDUCATION

Davenport University, Holland, MI December 2004

Bachelor of Business Administration, Human Resources

CERTIFICATIONS

American Staffing Association February 2013

Certified Staffing Specialist

PROFESSIONAL EXPERIENCE

USF Holland, Holland, MI March 2017 - Current

Senior Recruiter

Recruit for 13 US terminal positions

Assist all applicants with the online application system

Scout qualified candidates through job boards

Qualifying interviews with all Driver applicants

Schedule sit down interviews for those qualified

Take calls inquiring about our driving positions for all terminals

Update job boards monthly or when needed

Work one on one with all 13 Terminal Managers and Administrators

Cold call potential candidates

Maintain confidentiality

Haworth, Holland, MI August 2015 – February 2017

Recruiter

Recruitment and job placements for all North American manufacturing facilities

Cold call potential candidates

Review all applicants in ATS system

Maintaining relationships with all Plant Managers

Enforce policies and procedures

Interview qualified candidates

Maintain confidentiality

Run background checks

Professional reference checks and employment verifications

Ensure all documents are obtained and uploaded in the ATS system

Maintain a pool of viable candidates

USF Holland, Holland, MI March 2014 - August 2015

Telephone Recruiter

Recruit for Driver and Dock positions for all US terminals

Assist all applicants with the online application system

Scout qualified candidates through job boards

Qualifying interviews with all Driver applicants

Schedule sit down interviews for those qualified

Take all calls inquiring about our driving positions for all terminals

Update job boards monthly or when needed

Maintain a relationship with all Terminal Managers

Cold call potential candidates

Maintain confidentiality

Elwood Staffing, Holland, MI August 2012 - March 2014

Staffing Manager

Recruitment and job placements for qualified candidates

Inside and outside sales

Payroll

Maintaining client relationships

Administered background checks and drug testing

Enforce policies and procedures

Interview candidates for placement with clients seeking employees

Terming associates that have not fulfilled their qualifications

Maintained confidentiality

Maintain retention files for I-9 and associates

Maintain scheduling

Workers compensation

Baja Grill, Holland, MI June 2012 – August 2012

Customer Service Manager

Provide excellent customer service to the front of the house

Maintain eating area

Make sure employees are on task

Village Inn, Holland, MI August 2009 – June 2012

Bartender

Provide quality customer service and provide customers with a positive dining experience

Handle cash by balancing cash register drawers at the end of the bartending shift to ensure proper amount of cash and credit card transactions are accounted for

Meijer Inc, Holland, MI May 2004 – April 2008

Retail Administrative Assistant, Recruitment Coordinator

Recruited, trained over 100 employees ensuring company procedures and training guidelines were met

Developed a new supply ordering system which decreased supply cost by 15% within the first year of employment

Dealt with customer and employee issues in a professional and courteous manner providing a pleasant atmosphere on a daily basis

Provided sales and payroll reports regularly to the Store Director and Management staff daily

Completed employee background and LP checks for pre-employment

Prepared weekly overtime reports

Interviewed and selected employees for employment

Maintained OSHA logs

Maintained vacation logs for all management

Confidentiality

Calypsos Holiday Inn, Holland, MI October 1998 – August 2003

Bartender, Server, Banquet Server

Provided quality customer service and provided customers with a positive dining experience

Handled cash by balancing cash register drawers at the end of bartending night/day shift to ensure that the proper amount of cash was accounted for

Reconcile daily cash receipts which involved checks, credit cards and cash to the supervisor at the end of every serving shift



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