NOVA L IZA P . F ERRER

Ubi A venue * , B lock * *9, # 09-615, 4 00329 S ingapore

Mobile N umber: +658*******

Email A ddress: f ac11t0@r.postjobfree.com

Objective:

To i mpart t he k nowledge t hat I a cquired a nd t o e arn f or a l iving a s w ell. To b e a ble t o l ive c omfortably a nd b e g iven t he c hance t o p rovide m inimal support t o m y f amily.

PROFESSIONAL E XPERIENCE

Shift L eader

January 0 8, 2 016 t o P resent

Dan R yans C hicago G rill

Windy C ity P te L td

91 T anglin R d, # B1-01 T anglin P lace,, T anglin P lace, 2 47918

● Ensuring p roper t raining o f n ew a ssociates

● Supervising a nd d irecting a ssociates i n d aily w ork a ctivities

● Helping t he r estaurant m eet s ervice, s ales, a nd p rofit

● Oversee t he i nventory a nd o rdering o f f ood a nd s upplies

● Taking o rders a nd s erving

● Knowledge i n m ixology

● Doing c ash r eports

Boutique A ttendant

August 1 5, 2 014 t o p resent

The F arm a t S an B enito

Narra W ellness C orporation

119 B rgy. T ipakan L ipa C ity, B atangas 4 217

● Over a ll i n c harge i n B outique O perations

● Updating s ales r eport f or c onsignee

● Makes g uests r equests

● In c harge i n s hipping p roducts f or g uests

● Knowledge i n O pera S ystem

Guest S ervice A ssociate

November 2 012 t o J anuary 2 014

Hotel C entro, S tandard H otel w ith 1 11 R ooms Green M ountains P hilippines

San P edro, P uerto P rincesa C ity,

Page 1 o f 5

Palawan, P hilippines

● Cashiering

● Assisting g uests’ i n c heck i n a nd c heck o ut

● Making r eservation

● Answering q uires a nd g iving i nformation

● Updating i n h otel s ystem ( Hotelogix) a bout o unce g uests

● Answering p hone c alls

● Making a rrival a nd d eparture l ist

● Preparing g uest a ccounts a nd b alances n ight b efore t heir d eparture

● Forwarding i nformation t o o ther d epartments

● Monitoring s upplies

● Making s ure t hat a ll g uests c oncerns a re p roperly a ddressed Waitress

April 0 9, 2 012 t o O ctober 0 9, 2 012

Dan R yan’s C hicago G rill, F ine D ining R estaurant Windy C ity P te L td

91 T anglin R d, # B1-01 T anglin P lace

Singapore 2 47918

● Cashiering

● Liable i n g uests’ i nquires a nd r eservation

● Acknowledge a nd a ssisting g uests’ t o t ables

● Pleasing o rders a nd s erving t oo

● Handing m enus a nd g iving k nowledge a bout t he f ood

● Maintaining s anitation

● Giving a p ersonalize a nd f riendly s ervice f or t hem t o b e a t e ase a nd s atisfy. Guest A ctivity C oordinator

July 2 011- J anuary 2 012

El N idoResorts-ApulitIsland R esort

Chirica R esorts C orporation

Taytay P alawan, P hilippines

● In c harge i n m arketing o f t ours, a ctivities a nd s ervices o ffered b y t he r esort

● Accountable i n a ll e vents t hat w ill a rise i n t he r esort

● Planning a nd o rganizing a ll g uests’ d esired i tinerary f or t he d uration o f t heir s tay

● Designating g uides p lanned a ctivities i n a d ay.

● Making a d aily r eport a ctivity o f t he g uests a nd d isseminating t hem i n a ll departments.

● Ensuring t hat a ll g uests’ e xpectations a nd p leasures i n t he r esort a re g athered. Page 2 o f 5

Front O ffice C lerk

December 2 010 t o J uly 2 011

El N idoResorts-ApulitIsland R esort

Chirica R esorts C orporation

Taytay P alawan, P hilippines

● Cashiering/ B illing

● Assisting g uests’ i n c heck i n a nd c heck o ut

● Making r eservation

● Telephone a nd r adio h andling

● Safekeeping

● Attending t o g uest c omplaints

● Preparing p re-filled r egistration c ards

● Monitoring s tocks

● Inventory o f i tems i n t he b outique

● Making m onthly s ales r eport

● Assisting g uests d uring s hopping

INTERNATIONAL I NTERNSHIP

The B akery D epot P te L td

Management T rainee

GreatWorldCity # 0 1- 0 1/ 0 2, S ingapore

November 2 009 t o M ay 2 010

● Greeting a nd e scorting g uests t o t ables

● Taking o rders a nd s erving t oo

● Explaining m enu i tems e xtremely w ell

● Maintaining h ygiene i n d ining a rea

● Cashiering

● Depositing a mount i n b ank

● As p art o f a t eam, h elping t he c o-workers t o p rogress w orkflow a nd c ustomer s ervice. TRAININGS/ S EMINARS A TTENDED

Tropical S un I nn

Immersion

#152 M analo S treet, P uertoPrincesaCity, P alawan, P hilippines September t o O ctober 2 007

● Skilled a s f ront o ffice c lerk, w aitress a nd r oom a ttendant. Front O ffice C lerk

Page 3 o f 5

El N ido R esorts

Ten K nots D evelopment C orporation

El N ido P alawan, P hilippines

LagenIsland R esort, S eptember 0 8 t o O ctober 1 0, 2 011 MinilocIsland R esort, O ctober 1 1 t o N ovember 0 5, 2 011

● Training f or u s t o a dapt t he E l N ido R esort’s p ersonalized c ustomer s ervice a nd w ell qualified t o b e o ne o f t he P re- O pening T eam o f t heir n ew p roperty, A pulit I sland Resort.

Basic H otel O perations S eminar

Kabayan H otel, P asayCity, M anila, P hilippines 1st o f A pril, 2 009

Bar E xposure P rogram

T.G.I F riday’s R obinsons P laceManila, P hilippines 6t h o f A pril, 2 009

Delighting Y our C ustomers

ApulitIsland R esort, T aytay P alawan

17t h t o 1 8t h o f M ay, 2 011

COMPUTER S KILLS

Microsoft W ord, E xcel a nd P owerPoint

EDUCATION

Bachelor o f S cience i n H ospitality M anagement Degree f ocus: H otel a nd R estaurant M anagement PalawanStateUniversity

TiniguibanHeights, P uertoPrincesaCity, P alawan, P hilippines CHARACTER R EFERENCES

Carol H o

Assistant G eneral M anager

Dan R yans C hicago G rill

Windy C ity P te L td

Contact N umber: +659*******

Romualdo R oque

Page 4 o f 5

Front O ffice M anager

The F arm a t S an B enito

119 B arangay T ipakan, L ipa, P hilippines

Contact N umber: +639*********

Page 5 o f 5

Contact this candidate