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Project Manager

Chicago, Illinois, United States
August 28, 2017

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*** *. ******** ** #****, CHICAGO, IL 60601

Home: 847-***-****

Managing cross-divisional teams (Dev, QA, Graphics) while proactively identifying growth opportunities in a fast-paced environment.

Tech-savvy Project Manager well-versed in all aspects of project management, from inception to completion, effectively leading a digital production team via Agile Methodology. Client-facing and internally-oriented experience. Dedicated to fostering a strong company culture while working with Fortune 500 clients.

Management of cross-departmental teams: Dev, QA,

and Graphics

Ability to excel in High-Pressure Agile Environment Identified Issues and Provided Resolutions

Consistent achievement of departmental objectives

and goals

Team Leadership and Staff Development

Develop new relationships with clients

Enhanced company software Devtrack to JIRA

Delivered new processes for Dev/QA/Graphics/AMT

Launch 10-15 projects weekly (60/70 monthly) never missing deadline

Decreased defect ratio by over 50%

Documented main processes and support activities

stored in Confluence

Trained existing and new employees

Project Manager - Scrum Master 12/2014 to 05/2017

Managed and addressed the production life cycle using Agile Methodology Provided regular status reporting and plan updates to executive team Scrum Master - Lead daily scrum

Enhanced existing tools, initiated new workflow and executed more productive processes across departments Set and lead expectations by executing applications on-time and on-budget Establish self as key contributor to increase client/customer satisfaction Weekly one on one sessions with 8 direct reports: Dev/QA/Graphics Aquire business requirements and specs for development team Help increase the company's revenue both existing and new clients Maximize individual/team productivity to build or maintain a high-quality team Created a new workflow and program for JIRA

Created proprietary data capture mobile apps, custom emails, and websites by applying Agile Methodology Document main processes and support activities stored in Confluence Lead and understand complex integrated application landscape Conduct KT sessions with team members

Synchronize project steps, business processes and technical architects to ensure alignment across teams Orchestrate the testing and validation of all the environments for digital technology Highly involved in the hiring process; including conducting interviews Quality Assurance Team Lead 12/2012 to 02/2014

Created test cases based on Architecture Requirements Implemented test plans and cases covering functional, data, performance, security, compatibility, acceptance, usability, content and multilingual testing

Executed SQL queries for data validation and verification Created new QA workflow processes within the SDLC

Identified missing use cases, scenarios, acceptance criteria and workflows from project artifacts Introduced application functional enhancements by leading initiative with development teams for permanent defect fixes

Ensured quality adherence as per business and quality assurance service level agreements SUMMARY



Report quality measures and process gaps with recommended improvements to senior leadership Responsible for training and mentoring new QA hires Troubleshoot/Debug data capture technology on the iOS and Android platforms Worked closely with the developers to ensure products are built per company standards and business requirements Responsible for providing status updates at weekly meetings 02/2012 to 05/2017


Chicago, IL

Eshots is the leading consumer lead capture, engagement and conversion platform in the experiential marketing industry. It provides event-related technology, services and marketing sciences designed to maximize a brand's ROI around consumer events.

Event Manager/Customer Support 12/2009 to 02/2012

Traveled to various events across the nations and execute over 100 data capture events Onsite management of events utilizing Microsoft, Android and iOS data capture technology Problem solve customer requirements issue by implementing new RFI process, in fast-pace and often challenging environments

Trained and mentored staff with using and troubleshooting event technologies Worked under the direction of the Account Coordinators to serve as the liaison between clients and their consumers Proactively seek solutions to problems that may present themselves via the consumer support resolution process Created and provided the internal team with weekly updates and recap reports highlighting consumer support inbox status, and reporting trends in issue types and gaps in current process Promptly answer client calls during technical support hours (including weekends) to assist with resolving client issues, promoting client satisfaction

Worked with internal departments to ensure the timely resolution of consumer concerns JIRA


Confluence (documentation)

Mobile testing (iOS, Android)

Web testing (Websites, Emails, Facebook / Twitter APIs) Analytical testing (Pentaho)

Data validation (MySQL)

Data capture applications, XML/HTML, JSON

Web services, RFID scanner

Driver license scanners, 2D/3D bar codes

May 2012

Robert Morris University, Chicago, Illinois


PMI Agile Certificate - In progress

Proficient with Microsoft Word, Microsoft Project, Excel, PowerPoint, and Visio TESTING SOFTWARE


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