Heather Wilson

*** *** ******* **** **************, KY 40165 812-***-**** ac11rw@r.postjobfree.com

Professional Summary

Dynamic, qualified and highly ethical professional with over 11 years’ experience managing employees. Highly skilled in tracking details, communications, and following up with internal and external partners to ensure on-time milestone completion within timeframe and proposed budgets. Expert in analyzing/computing data, resolving problems and providing superb customer service to personnel; experienced in writing comprehensive expense reports and creating compelling presentations for in house, off shore facilitation and for visitors of the hospital. Highly experienced in developing process improvements that streamline workflow, and coordinating schedules. Ability and interest in learning and incorporating new technology, software, operating systems, and processes to enhance current skills and knowledge. Also, Excellent in working with business owners, senior level executives, board members, fiancé executives, quality/Risk, and key stakeholders to develop strategic goals and action plans.

PROFESSIONAL EXPERIENCE

Surface Concepts, LLC

Office Manager Louisville, KY 05/2017-PRESENT

Introduced efficient bookkeeping and payroll processes.

Manages all accounts payable / receivable for a busy company with numerous clientele.

Coordinates all working schedules for project viewing through installation.

Maintains contact with all clientele to ensure customer service is number one.

Manages company website and social media sites.

Effectively handles marketing and sales, on both social media and at promotional venues.

Serving as the main point of contact and excellent sales knowledge working closely with clients to design products to their exact needs and desires.

Kentucky Ironworks, LLC

Office Manager Louisville, KY 06/2016-5/2017

Created and prepared policies and procedure manuals for a young company starting out.

Introduced efficient bookkeeping and payroll processes.

Manages all accounts payable / receivable for a busy company with numerous clientele.

Coordinates all working schedules for project viewing through installation.

Orders all material for fabrication of production products.

Maintains contact with all clientele to ensure customer service is number one.

Manages company website and social media sites.

Effectively handles marketing and sales, on both social media and at promotional venues.

Serving as the main point of contact and excellent sales knowledge working closely with clients to design products to their exact needs and desires.

KentuckyOne Health 04/2012-5/2016

Executive Assistant Louisville, KY

Created highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning.

Coordinated and sets up high-level conference calls, board and management meetings, special events and travel arrangements for top executives.

Conducted extensive research on competitors and potential acquisitions

Reported directly to Finance Director, Director of Operations and Director of Quality/Risk

Updated and maintains superior’s calendar while being in charge of keeping the Executive and Finance libraries organized.

Assisted all levels of management with special projects while maximizing time, efficiency and budget needs.

Oversaw all payroll transactions.

Carroll County Memorial Hospital

Administrative Coordinator Carrollton, KY 06/2009 – 03/2012

Worked directly under the CEO, CFO, CNO of the hospital

Coordinated schedules for onsite and offsite vendors

Responsible for taking minutes during facility meetings, and acting as the main contact for the hospital.

Worked as the Medical Staff Coordinator to complete and keep physician credentialing up to date

Worked with outside clients and facilities on marketing plans and public relations.

Work together with fellow co-workers and stakeholders to create daily forms and policies to meet the hospital needs along with state and national guidelines.

King’s Daughter’s Hospital

Quality Resource Office Coordinator & Medical Staff Secretary Madison, IN. 02/2006 – 03/2009

Worked closely with social workers, case workers, clinical outcome nurses, data analysts, and infection control nurses to make sure that the level of quality federally required was met in the hospital.

Managed the budget and reported quarterly findings/spending’s

Data entry, compilation, and distribution for coworkers and physicians, clerical and similar support for multiple departments as needed.

Implemented, created and distributed informational and educational postings/ pamphlets throughout the facility and for patients upon discharge.

Capture the Moment Photography 08/2005-8/2011

Branch Manager KY/IN

Portrait photography focusing on infants, children, family, seniors, engagement, maternity, pets, special occasion and product.

Offer clients a unique and personal experience every time they come in. Manage the finances, scheduling and follow-up after the appointment.

Manages all marketing and sales, both online and in person at various shows and venues.

EDUCATION

Ivy Tech Community College, Columbus, IN. Graduated with an Associate of Applied Science Degree - Photography May 2007

Shawe Memorial High School, Madison, IN. Graduate May 2004

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