RANETTA L. FERGUSON

Alpharetta, GA ***** 314-***-**** ac11rq@r.postjobfree.com

HUMAN RESORUCE GENERALIST / ADMINISTRATIVE ASSISTANT

PROFESSIONAL PROFILE

Over 7+ years’ experience in the Administrative / Human Resource / Sales field; providing support and leadership in corporate medical, higher education, and corrections environments. Skilled in customer service, sales and forecasting, professional development, supervision, and process improvement/system implementation. A thorough, timely, and organized executer with the ability to prioritize effectively, ensure regulatory compliance, and take the necessary steps to bring the vision of leadership from the ideological stage to action.

AREAS OF EXPERTISE

Customer Service Specialist

Conflict Management

Sales & Forecasting

Relationship Management

Regulatory Compliance

Performance Management

Training and Development

Communication

Recruitment and Placement

System Implementation

Process/Change Management

Youth Advocacy

Active Listening

TECHNOLOGY SNAPSHOT

Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Therapy Management

Workstation, and Rumba Software

Enterprise Management Systems

Customer Relationship Management Systems (CRM)

EDUCATION

Bachelor of Science, Liberal Studies, University of Missouri, St. Louis, Missouri

PROFESSIONAL EXPERIENCE

Sales Administrative Lead

Pier 1 Imports, Alpharetta, GA 2017 - Current

Provides one on one customer service, assist with pricing quotes, service, and sales

Establishes knowledge of merchandise and methods of processing customer requests

Resolves escalated issues or concerns for customers

Assists with meeting daily and weekly sales target, by 20% to 40%

Trains new and current sales associates on better selling methods to meet customer needs and expectations which has initiated a 30% increase in associates work performance

Balances inventory and prepares deposits

Administrative Coordinator

Express Scripts, St. Louis, MO 2013 - 2017

Answered high volume incoming and outgoing phone contact, providing direct customer service and client support, answering questions, providing service, and initiating new sales

Developed essential understanding of prescriptions and the benefits of the organization’s services

Directed escalated questions to department heads and specialized staff, as appropriate

RANETTA FERGUSON Page 2

Collaborated with sales team in data analysis and sales forecasting, achieving sales objectives and surpassing agency’s target goals by over 50%

Coached new hires and assisted with staff development, implementing training initiatives which contributed to a 45% increase in employee work productivity

Administrative Specialist

Missouri Department of Juvenile Justice, St. Louis, MO 2011 - 2013

Greeted in-person visitors, creating a welcoming environment, and ensuring security/safety by monitoring logbook and issuing visitor badges

Responded to telephone, email, and in-person inquiries and requests for information

Special event and meeting planning, including conference organization, scheduling speakers, and creating presentations, agendas, pamphlets, handouts, itineraries, and presentation aids

Managed inventory, anticipating needs and usage

Provided administrative support to director and key leadership staff, including document production, calendaring/scheduling, spending reconciliations, travel arrangements, and data management

Administrative Assistant

Lindenwood University, Belleville, IL 2010 - 2012

Scheduled advising appointments for new and existing students

Introduced students to library services, including book rental options

Data management of admissions applications and student file updates.

Provided campus information and visitor direction at New Student Orientation, Family Weekend, Open House, and other programs and events

Supervised and supported a team of eight Graduate and Undergraduate Assistants

Developed and facilitated end-of-semester course evaluations and tracked student feedback trends to discover and reduce barriers to enrollment and retention

COMMUNITY EXPERIENCE

Served as a Women’s Support Group Advocate at Hopewell Church in East St. Louis, IL

Developed programming, book groups, and training sessions to encourage women to overcome hardships, assist with resource discovery, build self-esteem and confidence, establish budgets, develop sisterhood in community, and pursue family support initiatives.

Youth Development Advocate for the Illinois Heat Youth Football League in Belleville, IL

Assisted with youth educational support, providing afterschool tutoring, study skill development, and strategic management specifically for youth in athletic programs.

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