NOTES:

•Possessed Secret Security Clearance expired Oct 2016 (ability to maintain Secret)

•Self-starter possessing excellent communication and organizational skills

•10+ years administrative support, project management experience supporting the Department

of Navy and private industries

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

1.Knowledge of analytical and evaluative methods and techniques for assessing project development

and execution in support of improving effective and efficient application of resources.

•Expert skills in coordination for maintainability requirements for assigned program/project.

•Expertly applies methods to resolve problems or manage issues that directly affect the accomplishment of QA inspection or acquisition program goals and objectives.

•Analyzes project requirements, status, and schedules. Performs program management, technical, or business case analyses.

2.Monitors operating programs/projects to measure progress toward reaching objectives effectively and economically

•Expert skills in coordination for maintainability requirements for assigned multiple facility program/projects. Ability to multitask.

•Expertly applies methods to resolve problems or manage issues that directly affect the accomplishment of organization members.

•Prepares oral and written presentations to effectively justify established policy in the event of change or situational deviation from current policy.

3.Gathers information for management’s use in developing and carrying out various phases of programs and projects

•Knowledge of tools & templates needed to measure/analyze project data efficiently. Experience with the utilization of project schedules.

•Knowledge of basic statistical, workload planning, and economical principles and techniques. Skill in applying complex fact-finding, analytical and problem solving methods and techniques to identify interrelated program problems, draw conclusions, and recommend the appropriate action.

4.Applications

•Knowledge of Microsoft applications: Word, Excel, Outlook, and PowerPoint. Experience using Microsoft Office Suites 95, 97, XP, Vista, 2003, 2007. Knowledge of JPAS and BASICS II.

5.Communication

•Expert skills in verbal and non-verbal communication. Utilizes past experience and has strong knowledge of emotional intelligence, enabling effective communication even in the most strenuous situations, resulting in improved team effectiveness and ensuring the team can meet deadlines and goals.

PROFESSIONAL EXPERIENCE

VOLUNTEER, HITS 4 HEROES; California, MD January 2015-CURRENT; Harry Pool, Veteran 240-***-****

Supports organization Hits 4 Heroes and collaborates with dedicated service members and veterans within the local community. Responsible for assisting with the coordination, logistics of planning, funding and performing of programs and events in support of non-profit Hits 4 Heroes organization. Time spent directly resulted in the successful fundraising.

Responsible for assisting with the recruitment of community members to get involved and collection of donations. Involvement directly impacts the lives of our local veterans who need assistance. Organizations such as Hits 4 Heroes enable veterans in need to get the help required.

VOLUNTEER CAREGIVER/MENTOR, DEPT OF ARMY, WOUNDED WARRIOR SERVICE MEMBER, Bethesda, MD; September 2010-December 2014; Family Readiness Support Assistant Contact, Linda Rasnake 301-***-****

Acted as a liaison for patient relations with the Military Treatment Facility in Bethesda MD, assisted veteran with physical tasks, provided emotional and psychological support. Communicated with patient care team as well as maintained detailed records of recovery of veteran with severe traumatic brain injury. Coordinated appointments and recovery plan with medical team and Veterans Association (VA). Acted as liaison for patient to ensure timely care was administered for wounded warrior.

Responsible for assisting nurse care team with administrative duties and daily tasks, watching over veteran care whom had severe traumatic brain injury as well as severe left leg injury within the facility, filing and schedule patient workups, compiling necessary paperwork for patient, bringing patient to and from physical therapy appointment locations and checking for correct identification. Support directly resulted in veteran ability to rehabilitate and heal over a 3 years period.

Mentored family members of returning service members OEF/OIF wounded warriors and helped them to coordinate medical care. Ensured that veterans and their family members were fully aware of all rehabilitative and support programs available within the community.

Assigned as Chair Member for the Caregiver Informational Meetings and other social events that were scheduled to take place for caregivers in the organization. Meetings enabled information to be distributed efficiently and created an open forum for those who had questions about the veteran care programs. Responsible for creating agenda and scheduling guest speakers to talk to specific care items and/or programs.

ADMINISTRATIVE ASSISTANT IV, AMEWAS, Patuxent River, MD October 2006- August 2011;

Joe Daniels, Amewas Supervisor 301-***-****; Lance Pearce Government Supervisor 301-***-**** (Salary: $ 47,236)

Acted as Quality Assurance (QA) Assistant to perform quality assurance evaluation and inspections. Responsible for the monitoring of QA support services under the cognizance of the Commanding Officer, Patuxent River, MD. Communicate discrepancies and other pertinent information that is found which may cause difficulties and delays during program activities or service performance and recommend solutions for resolution through the management chain of command. Review, analyzes and evaluates performance from observations and provides reports on progress, schedules and work sequences through utilization of computer databases, individual daily reports, performance assessment worksheets and other situational driven reports.

Provided support to the Electromagnetic Interference labs (EMI) by maintaining the equipment database, tracking incoming/outgoing equipment for calibration and repairs, prepared equipment for shipment via FEDEX, maintaining all EMI Lab equipment files and current Transducer Calibration binders, and updating the transducer factor files on all lab computers. Responsible for revisions to EMI Lab's standard templates, for laboratory test procedures, test reports and technical memorandums, filing and scanning of documents.

Responsible for salvaging damaged or unused equipment through DRMS systems. Ensured that all necessary documents were completed and submitted in compliance with DoD standards.

Acted as Security Specialist ensuring ADT’s Centrascan database is up-to-date, creating/ updating badges as needed; securing facilities at the close of business; maintain logs of issued badges, assisted with daily safe/room checks. Responsible for validating visitor requests, utilizing BASICS II/JPAS security information system as needed.

Familiar with SECNAV M-5510, Joint Air Force-Army-Navy (JAFAN) Manual; National Industrial Security Implementation Manual (NISPOM). Knowledge of DoD Special Access Required (SAR) regulations, to include International Requirements, policies and procedures, and utilizes Information Security principles. Ability to reference manuals as needed to establish the minimum standards for classifying, safeguarding, transmitting and destroying classified information.

Responsible for coordination and scheduling of conference rooms for employees and visitors; worked closely with facility coordinator providing information on any maintenance, safety concerns and fire alarm systems. Responsible for the sorting and distribution of mail; answering incoming multisystem phone calls and taking messages. Monitored the records associated with a clerical or administrative supply functions.

Expert ability in the use of computers/computer software such as information management programs, and project tracking programs. Responsible for the utilization of such programs to create and distribute reports on project statuses to internal and external customers. Responsible for keeping knowledge base current with technologies and professional developments to maintain currency in the field/on the job and for application to work assignments.

Successful ability and skills proven while working under pressure to overcome technical difficulties in the middle of a job by using critical thinking skills and logical reasoning. Responsible for developing and implementing performance and quality improvement program using Continuous Process Improvement (CPI) methods.

MAIL FILE CLERK; U.S. Naval Hospital, Sigonella, Sicily; November 2004- May 2006; GS-5,

(Salary: $ 35,988)

Senior mail clerk, recorded and controlled registered, certified and insured mail. Performed various duties involving the control, processing, coding and delivery of incoming mail. Responsible for the redirection of mislabeled mail items. Developed and implemented administrative controls for overdue correspondence. Processed an extensive variety of types of materials for outgoing mail. Made drop off and pick up to local U.S. Post Office daily.

Determined applicable retention and disposal authorities and ensured materials where properly prepared for disposition according to regulations. Requisitioned, received, distributed, and maintained records and files of secure technical data through weekly, monthly and quarterly audits. Performed clerical work, such as receptionist, supply and other office support duties. Maintain logs of postage charges, receipt forms, and other required logs, ensuring compliance during audits.

Store Clerk; DECA Sigonella, Sicily; March 2003-October 2004 & November 1996- September2000; Phil Ruiz, Supervisor ;WG-4, (Salary: $ 31,555)

Responsible for a variety of tasks such as price marking, shelf-stock replenishment, segregating, rotating, receiving, and displaying semi-perishable items, operated hand-held terminals to order merchandise . Processes/price marks subsistence items and segregates damaged or unacceptable merchandise, verified shipping documentation.

Responsible for the unloading of perishable incoming stock, transports to warehouse storage location. Responsible for bi-weekly stock replenishment. Submits/assists with perishable work schedule and payroll to manager. Leads personal with training of Portable Electronic Devices, electronic cash register, cross training and stock replenishment. Provided customer service assistance, performed other related clerical duties. Maintained daily, weekly and monthly standards of sanitation. Used monitoring automated information systems to ensure receipt transactions were properly received in accordance with government standards.

EDUCATION

FAIRFIELD CAREER CENTER: Medical Assistance, Carrol, OH Certificate 1992

VOCATIONAL SCHOOL, Cosmetology, Lancaster, OH Certificate 1986

HIGH SCHOOL: LANCASTER HS, Lancaster, OH Graduated in 1986

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