Customer Service Manager

CAREER SUMMARY

Sales Manager with more than ** years of experience, including store manager. Recently relocated to the Mesa, AZ area. A seasoned customer service professional with strong communication skills. Merchandising expertise in buying, placement, and trends. Having managed several stores in different specialties easily adaptable to new surroundings, with selling and management skills that are easily transferable.

CAREER ACHIEVEMENTS

• Initially retained as an assistant sales manager. Provided expertise in promotion and merchandising. Skill set was quickly recognized and received numerous promotions to increased position of responsibility.

• Developed training programs for employees to increase product knowledge and sale.

CAREER PATH

CVS Pharmacy Mesa, AZ 2017-present

Operations Manager

Ensure staff provides exceptional customer service and that all store policies and procedures are enforced.

Implements all sales, financial and inventory management.

Engage all customers with excellent customer service to increase sales volume.

Déjà vu Boutique Vista, Ca 2008-2016

Retail Buyer/Merchandise sales Manager

Initially hired to preform daily operations of the store, but quickly learned to manage all store operations in the owner’s absence’s-ordinated and executed store events and workshops. Developed training programs for employees. Provided outstanding customer service.

• As store buyer, negotiated with vendors in all aspects of the buying process, to increase profit levels. Maintained strong professional relationships with vendors.

• Spearheaded the workshops and events to attract diverse customer base. Utilized various forms of media including print, trade shows, Internet and direct mail.

• Successfully managed in-store marketing: New Vendor Product Sourcing, Sales & Profit Merchandising and Impulse Buying.

Goalie Entertainment Retail Oceanside Ca 2005 - 2008

Store Manager

Performed and maintained all aspects of operations of busy retail establishment consisting of 10 employees, scheduling, hiring, training, maintained all merchandising to company standards.

• Increased stores sales and profit margins. Reached #1 store in sales and profit in Southern California

Education

Columbia Southern University, Orange Beach, Al.

Bachelor of Science, Business Management, expected graduation date 2018

Member of The Honor Society

RETAIL SALES MANAGER WITH MERCHANDISING AND BUYER EXPERTISE

Self-motivated sales manager with 20+ years of continuous professional experience. Known for strong leadership and motivational skills that consistently provides positive results. Excellent communications and team building skills. Take pride in the ability to work under pressure in a fast-paced environment Excels at analyzing trends and consumer buying practices. Constructed and implemented training programs.

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