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Quality Engineer/Customer Service

Son., Mexico
August 28, 2017

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Personal Data

Name: Gerson Francisco Acuña Vasquez.

Address: Calle Primera Ave. 40 #102 Agua Prieta Sonora. Phone: 633-***-****. E-mail: Birth place/date: Agua Prieta Sonora June 14th 1991 (Age 26) Marital status: Single.

Profession: Mechatronic engineering.

Languages: English (80%),Spanish


University: Instituto Tecnológico de Hermosillo.

2009-2014 - Mechatronic Engineering.


- High School CBTIS#81 (construction technician)

Agua Prieta Sonora.

2008-2009 - Cochise College Douglas Az. (3 levels of English) Work experience

Company: Takata Inc. (6 months)

Address: calle 13 #625 col.industrial Agua Prieta, Sonora. Phone: 633-***-****


Main activities: supporting in field of electronic engineering to make new projects about automation.

job description:

• PLC wiring and programing.

• Installation of sensors (magnetics, visuals, proximity, color detection sensors, etc.).

• Installation of air booster.

• Design of the structure of a machine.

• Application of 5’s methodology.

Professional practice (6 months)

Company: Servicios Decoplas S.A de C.V( Magna Exteriors). Address: Blvd fusión #50 parque industrial dynatech sur. Phone: (+52)1-662-***-****

Main activities: Supporting in maintenance department. Job description:

• A restoration of a machine was developed as a

professional project, in order to restore every automatic control that it had.

• PLC programs was developed and modified in order to have a better performance of the machinery.

• Supporting solving daily problems on automatic machines.

• Daily manipulation of robotics arms.

• Replacement of damaged sensors in machines

(magnetics, proximity, etc.)

• Cable routing.

• Application of 5’s methodology.

*Quality Engineer (since February 2015, up to now) Company: Takata Inc.

Address: calle 13 #625 col. Industrial Agua Prieta, Sonora. Phone: 633-***-****

Main Activities: Quality Control & Assurance: Finds the cause of the defect and develops a solution.

Job Description:

• Customer service attending complains of Nissan NNA & Nissan MEX.

• Solving problems using the Eight Discipline methodology.

• Implementation of countermeasures to avoid quality issues to arise again.

• Know how to process a supplier/customer rejection, including containment actions and evaluation of

permanent countermeasures.

• Good Experience in Root Cause Analysis.

• Good Experience using tools such as 5whys analysis, FTA, Ishikawa diagram,

• Team work with process engineers and new projects engineers to produce effective solutions to emerging problems.

• Good Knowledge of working with Control Plan and

PFMEA documents.

Additional skills

• Solid Works.

• Solid Edge

• RSlogix500 (PLC Allen Bradley,micrologix 1400,

micrologix 1000(analog).

• GXdeveloper (PLC Mitsubishi,Fseries).

• Sinumerik(CNC turn).

• Mastercam

• Microsoft Office (Word, Excel, Power Point).

• Basic knowledge of robotic arm (Fanuc R-2000iB,M900iA)

• Good knowledge and skills of automated processes.

• Good knowledge of injection, molding and stamping processes.

• Hydraulic and pneumatics knowledge.

Trainings & Certifications

• Nissan Problem solving & 8D course at Tecnologico de Monterrey.

• Control Plan & PFMEA training at Tecnologico de


• Nissan Firewall Containment training at Tecnologico de Monterrey.

• ANPQP Nissan training.

• Core tools training.

• MSA training.

• Green Belt Certification.

Other Information

• Passport U.S. Visa B1/B2.

• No problem to travel or change city of residence.

• Driver license.

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