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High School Security

Washington, District of Columbia, United States
August 28, 2017

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Shawnteska Dean

**** ******* ******* ** ***. *

Washington, D.C. 20020

(M) 202-***-****



Staff West Group Bethesda, MD May 2015 – Present

Leasing Consultant

Answered phone calls from prospects and residents, answered questions and addressed concerns, and typed correspondences to residents using Microsoft Word

Working directly with management on special project deadlines

Completing maintenance tickets for current property issues

New Market Investors LLC – Washington, D.C. November 2013 – Present

Leasing Consultant

Welcomed prospective customers and current residents to the office and inquired on their visit

Conducted site tours with prospects going over amenities of the apartment units and grounds

Completed guest cards for all prospects and conducted follow ups via email and phone to inquire if the prospect had any questions and if they were prepared to make a decision

Answered phone calls from prospects and residents, answered questions and addressed concerns, and typed correspondences to residents using Microsoft Word

Processed rents, security deposits, and leasing applications and conducted credit and criminal history screenings on all applicants using OneSite Leasing and Rents Software

Entered maintenance tickets and walked vacant apartments to ensure final punch out was completed and unit was market ready

Followed and complied with the subsidized housing, fair housing, and tax credit laws of Washington, D.C. and federal government with every resident and prospect

Associated Community Services – Capitol Heights, MD October 2012 – October 2015

Direct Support Professional

Assisted mentally challenged individuals both elderly and young adults with daily living activities at the individuals home or non-residential care facility

Performed basic housekeeping by making beds, laundry, washing dishes and preparing meals

Escorted clients on supervised activities such as performance events, doctors’ appointments, and outings to the park

Monitored and recorded clients daily activities including nutrition, cleanliness, appointments, and behavior for the purpose of keeping staff and family updated on client progress

In Home Services – Washington, D.C. November 2007 – March 2010

Residential Counselor

Provided care to individuals suffering from dementia, diabetes, paralysis and other disabilities at their private residence attending to day to day care and preparing 3 nutritional meals per day

Attended to wound care, ensured medications were taken, transferred patients from wheelchair to bed or living area, and repositioned residents to prevent bed sores

Cleaned and sanitized kitchen and bathrooms, vacuumed and mopped floors, changed linens, conducted laundry, and organized common areas throughout the house

Assisted patients with daily living activities which included bathing, dressing, and grooming

Offered and provided companionship through conversations on mutual interests to stimulate mental acuteness and initiated range of motion exercises to maintain physical stamina

Multi-Therapeutic Services – Washington, D.C. December 2004 – June 2006

Residential Counselor

Traveled to private residences and care facilities to support mentally challenged individuals with their daily living needs such as housekeeping, meal preparation, and companionship

Journaled and reported on client progress to support staff, Supervisors, and family members

Engaged client in mental and physical exercises to support range of motion fitness and mental acuteness

Admiral Security – Bethesda, MD May 2000 – October 2003

Security Officer

Provided security services for governmental and commercial office buildings at the front entrance screening visitors, checking employee badges, and searching personal belongings

Provided directional and escort assistance to visitors to building offices and common areas

Controlled access to sensitive areas by checking and verifying employee access and responded to emergency situations in coordination with security staff and local emergency services

Patrolled grounds and common areas monitoring for suspicious activities and ensuring windows and doors were locked and secured

Created and submitted daily reports to management regarding incidents and security matters

Participated in crowd control by directing attendees to the proper venues and locations


Frank W. Ballou Senior High School – Washington, D.C.

High School Diploma

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