Shawnteska Dean
**** ******* ******* ** ***. *
Washington, D.C. 20020
(M) 202-***-****
(E) ac11ns@r.postjobfree.com
WORK EXPERIENCE
Staff West Group Bethesda, MD May 2015 – Present
Leasing Consultant
Answered phone calls from prospects and residents, answered questions and addressed concerns, and typed correspondences to residents using Microsoft Word
Working directly with management on special project deadlines
Completing maintenance tickets for current property issues
New Market Investors LLC – Washington, D.C. November 2013 – Present
Leasing Consultant
Welcomed prospective customers and current residents to the office and inquired on their visit
Conducted site tours with prospects going over amenities of the apartment units and grounds
Completed guest cards for all prospects and conducted follow ups via email and phone to inquire if the prospect had any questions and if they were prepared to make a decision
Answered phone calls from prospects and residents, answered questions and addressed concerns, and typed correspondences to residents using Microsoft Word
Processed rents, security deposits, and leasing applications and conducted credit and criminal history screenings on all applicants using OneSite Leasing and Rents Software
Entered maintenance tickets and walked vacant apartments to ensure final punch out was completed and unit was market ready
Followed and complied with the subsidized housing, fair housing, and tax credit laws of Washington, D.C. and federal government with every resident and prospect
Associated Community Services – Capitol Heights, MD October 2012 – October 2015
Direct Support Professional
Assisted mentally challenged individuals both elderly and young adults with daily living activities at the individuals home or non-residential care facility
Performed basic housekeeping by making beds, laundry, washing dishes and preparing meals
Escorted clients on supervised activities such as performance events, doctors’ appointments, and outings to the park
Monitored and recorded clients daily activities including nutrition, cleanliness, appointments, and behavior for the purpose of keeping staff and family updated on client progress
In Home Services – Washington, D.C. November 2007 – March 2010
Residential Counselor
Provided care to individuals suffering from dementia, diabetes, paralysis and other disabilities at their private residence attending to day to day care and preparing 3 nutritional meals per day
Attended to wound care, ensured medications were taken, transferred patients from wheelchair to bed or living area, and repositioned residents to prevent bed sores
Cleaned and sanitized kitchen and bathrooms, vacuumed and mopped floors, changed linens, conducted laundry, and organized common areas throughout the house
Assisted patients with daily living activities which included bathing, dressing, and grooming
Offered and provided companionship through conversations on mutual interests to stimulate mental acuteness and initiated range of motion exercises to maintain physical stamina
Multi-Therapeutic Services – Washington, D.C. December 2004 – June 2006
Residential Counselor
Traveled to private residences and care facilities to support mentally challenged individuals with their daily living needs such as housekeeping, meal preparation, and companionship
Journaled and reported on client progress to support staff, Supervisors, and family members
Engaged client in mental and physical exercises to support range of motion fitness and mental acuteness
Admiral Security – Bethesda, MD May 2000 – October 2003
Security Officer
Provided security services for governmental and commercial office buildings at the front entrance screening visitors, checking employee badges, and searching personal belongings
Provided directional and escort assistance to visitors to building offices and common areas
Controlled access to sensitive areas by checking and verifying employee access and responded to emergency situations in coordination with security staff and local emergency services
Patrolled grounds and common areas monitoring for suspicious activities and ensuring windows and doors were locked and secured
Created and submitted daily reports to management regarding incidents and security matters
Participated in crowd control by directing attendees to the proper venues and locations
EDUCATION
Frank W. Ballou Senior High School – Washington, D.C.
High School Diploma