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Client Service Manager

Location:
Chicago, Illinois, United States
Salary:
50000
Posted:
August 28, 2017

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Celine Letizia Taslim

**** ***** ******** ****** **** 314 Chicago, Illinois 60660 612-***-**** ac11nm@r.postjobfree.com

EXPERIENCE:

Account Manager/Recruiting Coordinator Chicago, Illinois

Robert Half International January 2017 - Present

Manage the daily operations of Fortune 500 accounts worth a total of 3 million dollars in revenue, and the national contingent labor programs by becoming the first point of contact for internal staff and client representatives to guarantee excellent customer service and smooth operations.

Evaluate resumes and sales pitches to ensure qualified candidates are being submitted and their best skills are appropriately highlighted for the hiring managers’ review to successfully place on average 20-25 candidates monthly.

Resolve financial and payroll discrepancies through the efficient use of Client Relationship Management (CRM) system as well as various Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, IQ Navigator and PeopleFluent to confirm accurate client billing and payments to candidates.

Compile, analyze and interpret reports on a weekly, monthly and quarterly basis by pulling the required information accurately from Salesforce to identify issues with the account and create business solutions in collaboration with the Managing Vice Presidents and Directors which led to an increase in business by 200%.

Jr. Recruiter Chicago, Illinois

Administrative Resource Options October 2016 – December 2016

Created job posting and post new accounts on various job boards to attract new applicants using Applicant Tracking System (ATS) platforms such as Workable and the company’s chosen Human Resource Information System, UltiPro.

Filtered active candidates via reviewing over 50 resumes daily and conducting about 40 phone interviews per week to determine best fit for over 20 open positions at any given time across North America.

Pipelined passive candidates by evaluating resumes through CareerBuilder, Indeed, Monster and LinkedIn and utilizing cold contacting methods via emails or phone calls to build rapport and generate interest in the company to supplement current candidate pool which led to placing approximately 25 candidates monthly.

Managed candidates’ application process by functioning as an intermediary between the candidates and the hiring managers to ensure successful completion of the hiring process and the manager’s satisfaction with the applicant pool and new hires.

Maintained and update employee files, legal and tax paperwork in compliance with HIPAA and other confidentiality laws to uphold legal status of the company as a whole.

Assisted in Talent Management projects such as Employee Relations initiatives by creating and updating various employee surveys to measure engagement and improve relationship between field and Headquarters.

Campus Recruitment Coordinator Chicago, Illinois

Japanese Culture Center April 2016 – September 2016

Created and post various internship and volunteer positions in Japanese Culture Center’s website, as well as training manuals for new interns to make sure both parties are able to reap benefits from the program and interns are aware of their expectations and goals as a participant in this program.

Reviewed, interview and filter applicants for various intern and volunteer positions by reviewing resume and utilizing interviewing skills to conduct in-person interviews to understand aims and goals of applying to the program and determine if there is an alignment between the candidate and the Center.

Fostered relationships and liaise between interns, schools and directing members of the Center to ensure daily productivity and interns’ needs and training goals are met.

Managed and arranged logistical needs for various martial arts shows, demonstrations and trade shows throughout the Chicagoland to ensure smooth event executions and effective marketing of the center.

Sourcing Specialist Chicago, Illinois

ChangeGlobal October 2015 – September 2016

Identified and passively recruit individuals who have the desired skillset in order to expand the team and generate revenue by reviewing resumes and initiating contact.

Led a team of 15 sourcing specialists across North America to ensure efficiency and goal matrixes are being met.

Advance Clinical Extern Chicago, Illinois

Advocate Illinois Masonic Medical Center – Behavioral Health Services July 2015 – June 2016

Interviewed clients and individuals on a weekly basis to identify needs and resources appropriate for their recovery by utilizing interviewing skills, active listening and creating a warm atmosphere to continuously work towards their mental health goals

EDUCATION:

The Chicago School of Professional Psychology GPA: 3.91 September 2014 – August 2016

Masters in Arts, Clinical Psychology, Counseling Specialization Chicago, Illinois

University of Minnesota – Twin Cities GPA: 3.54 September 2012 - May 2014

Bachelor of Arts, Psychology Minneapolis, Minnesota

SKILLS

Language: English, Indonesian, Malaysian

Computer: Microsoft Word, Excel, Powerpoint and Access

People Skills: Communication, Public Speaking, Presentation, In-person Interviewing and Phone Interviews

References available upon request



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