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Human Resources Customer Service

Fayetteville, Arkansas, United States
August 28, 2017

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Cody Ellis

Springdale, Arkansas ***** 479-***-****

Human Resources Professional

Highly qualified, innovative human resources leader, possessing cross-functional expertise in executive coaching, payroll administration and project management across multiple industries and diverse environments. Skilled in facilitating training and development opportunities, with proven success building effective cross-functional teams; and adept at creating policies and procedures that support company objectives and initiatives, delivering substantial growth. Proven expertise in:

Staff Leadership and Training

Employee Relations & Retention

Benefits / Payroll Administration

Account Payables / Receivables

Conflict Resolution / Problem Solving

Full Cycle Talent Acquisition

Human Resources Operations

Workforce Management

Process Improvements

QuickBooks Pro / Microsoft Office Suite


Bachelor of Science in Human Resources

Bachelor of Science in Corporate Finance and Accounting

University of Arkansas


Superior Automotive Group– Fayetteville, AR

Payroll Manager / Human Resource Assistant Director, 2015 to Present

Direct and provide oversight for payroll activities and human resources operations; coordinate departments, identify and resolve potential issues, and develop strategic plans to achieve objectives. Manage benefits and payroll administration, ensuring compliance with policies and procedures and lead human resources initiatives, providing support regarding daily functions, including interpreting human resources policies. Oversee workforce management initiatives, providing recommendations to increase employee engagement, promote diversity and inclusion and drive human resources objectives.

Key Contributions:

Manage payroll operations for more than 700 employees across multiple states; process weekly disbursements, reconcile payroll accounting schedules, and audit W-4s, payroll balance sheets, and YTD earnings.

Collaborate with the executive team to create and implement programs that align with company best practices; directed the implementation of ADP WorkForce Now system.

Remain current on legislative changes regarding labor laws and employment matters, developing and implementing policies and procedures to ensure compliance.

Liaison between employees and management to ensure fair, consistent, equitable solutions for employee relation issues; establish professional working relationships with all personnel to create dynamic teams and positively affect employee retention rates.

Oversee the training and development of the payroll specialist and payroll supervisor; monitor performance and provide consistent coaching and feedback, fostering an environment of continuous improvements.

Road Runner – Coulson Oil – Fayetteville, AR

Store Manager, 2013 to 2015

Managed all aspect of store operations, including customer service and sales, recruitment and retention, inventory management, and financial planning. Generated schedules and coordinated daily assignments, promoting a high energy, sales focused environment. Collaborated with store leadership to identify opportunities, evaluating financial reports and customer service metrics, and develop strategic plans to generate company growth and increase revenues.

Key Contributions:

Oversaw performance management; led and supported team members, providing coaching and feedback, to drive company objectives and individual development.

Shaped the future organizational structure for store operations by eliminating waste, elevating roles and implementing improved communications.

SHARP, Inc. – Jonesboro, AR

Credentialing Manager, 2012 to 2013

Oversaw daily credentialing and privileging activities; confirmed certification and credentials of all new employees to ensure compliance with company guidelines and federal regulatory requirements, advised personnel regarding new certification requirements, and coordinated seminars and continuing education to assist personnel in maintaining credentials.

Key Contribution:

Provided support to the accounting department, managing accounts receivable / payable; ensured accuracy and compliance with standard accounting procedures.

Audited and updated health plan directories, ensuring current and accurate provider information; and managed and maintained the credentialing database, and ASC appointment files.

WFC Transport – Jonesboro, AR

Accounting Department Manager, 2009 to 2012

Managed all areas of accounting operations and financial reporting; established accounting principles, practices, and procedures, maintaining accurate and timely information. Provide leadership to the accounting department, managing workflow and overseeing accounts receivable / payable, budget administration, and payroll activities.

Key Contribution:

Managed financial reporting, generating monthly financials and closing of month end procedures; prioritized and organized assignment to staff, providing consistent coaching and feedback to ensure accurate, quality work.

Collaborated with department heads both internally and with military installations nationwide; partnered to evaluate issues and create solutions, negotiating and correcting discrepancies.

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