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Project Manager Management

Albuquerque, New Mexico, United States
August 28, 2017

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Rebecca Dickens Page *


*** ****** **. **, ***********, NM 87102 ● 505-***-**** ● QUALIFICATIONS SUMMARY

With 20 years of experience managing software projects, I am uniquely qualified to lead concurrent projects that provide quality products, meet business needs and achieve project goals. My background includes contributing to hundreds of IT projects including the disciplines of Project Manager, Business Analyst, Technical Writer, QA Tester and Support Analyst, including:

● 2 years working with Boeing to provide 3 major upgrades of efbTechLogs to major Airlines

● Implementing a Project Management Office (PMO) to formalize and standardize best practices in project planning and resource allocation across the organization

● Leading and managing IT staff to provide successful software implementations for hundreds of applications

● Managing and supervising multiple, concurrent projects through the software development life cycle including teams of project managers, analysts, technical writers, software developers, and QA staff

● Proven success supporting projects and process improvement with a wide cross-section of customers using strong communication, organization and analytical skills

● Establishing and communicating project policy for a variety of enterprise-wide software applications

● Developing and conducting presentations for large groups of employees and clients

● Quickly adapting to changing business environments with a deep commitment to teamwork

● Self-motivated with an excellent work ethic, capable of working across all levels of an organization

● Computers: Windows and numerous Microsoft products including: Office Suite, Project, Visio, Exchange Server, SharePoint 2010 and Outlook; Google Docs, Enterprise Architect, Axosoft, Issue View, Atlassian, JIRA and Rally Agile Project Management Software

● Agile Software Development methodology

● Certified Project Management Professional (PMP)

● Certified Scrum Master

● Top Secret ‘Q’ clearance


Project Management Consultant McCormack Consultants May 2017 - August 2017 Provided Project Management Consulting on a $3.5 million Care Management/Population Health Management Platform Implementation Project implementing, configuring and integrating a UM,CM and Rebecca Dickens Page 2

DM platform with a claims system, an authorization application, and a provider portal with SSO and other clinical Data Sources.

Project Manager Davita December 2016 - May 2017

Managing 8 concurrent projects as part of the IT PMO. Managed the creation of an externally facing portal to support the exchange of information with integrated care networks. Managing the implementation of a virtual radiology reading service across 8 clinics. Managing the implementation of analytics and reporting capabilities to support the Accountable Care Organization. Project Manager PNM Resources April 2016 - December 2016 Managed 6 concurrent projects as part of the PMO of the Business Technology Services Team. Managed

$1M project to replace the software of the Robots at the San Juan Warehouse. Implemented an upgrade to MicroSoft’s System Center Configuration Manager. Served on a committee to implement Resource Capacity Planning for the Enterprise.

Project Manager Ovation Solutions August 2015 - March 2016 Managed Production of Videos for high-tech companies. Gathered requirements, wrote scripts, and pitched creative approaches. Managed team of artists, animators and audio technicians. Managed full Project Management Lifecycle, Implemented Change Management Process. Project Manager Aviata, January 2015 - August 2015 Managed software implementations and deliveries to Dell, Fujitsu, Adobe and other major Hardware manufacturers. Applied for and received JTIP Economic Development grant for Aviata. Coordinate with clients, the executive team, remote account managers and software development teams in Albuquerque and offshore. Facilitated the Agile Scrum Framework (daily stand-up, backlog grooming, sprint reviews and retrospectives).

Project Manager Ultramain Systems, Inc., August 2012 – January 2015

Established Resource Allocation Tracking and Forecasting process. Created documents and artifacts to support the Project Management Life-Cycle. Created and managed project plans including Communications, Risk, Integration, Time, Cost and Quality Plans. Cleaned up backlog of 300+ actionable issues so that all actions were taken or planned. Project Managed Implementation of efbtehLogs across fleet of 127 aircraft for Cathay Pacific Airlines. Project Management Office Manager Department of Energy, January 2009 – June 2012 Coordinated with NNSA Federal employees to provide exceptional service and manage customer expectations. Supervised teams of software development support services staff while managing multiple Rebecca Dickens Page 3

concurrent projects throughout the Project Management lifecycle. Project managed .NET development, data migration and implementation of an Information Management System for 12 NNSA sites across the US. Estimated, tracked and reported on the yearly budget plan, resource management and project work. Coordinated with diverse functional groups to mitigate risks and obstacles often related to changing priorities and limited resources. Produced metrics for team planning, senior contract management and Federal employees. Worked cooperatively with teammates and employees to estimate, track and report on all project work using SharePoint. Established the PMO, standardizing and improving processes, procedures and documents to better support the entire organization. Project managed development and implementation of a Performance Appraisal system for 2,200 NNSA Federal users. Aided team in achieving CMMI Level 3 by participating in a working group to document and improve processes and providing Project Management Process presentations. Project Manager/Scrum Master Thomson Reuters, August 2006 – January 2009 Successfully managed multiple, concurrent software development projects supporting all functions of law offices. Managed teams that included internal and offshore resources including Thomson Reuters senior management and cross-functional team members. Co-project managed development and testing of a new legal library search feature created by partnership with a separate business unit. Planned and executed a successful estimation strategy for a 3-year long project. Participated in a cross-functional, multi-week requirements gathering process for a major product re-write from Delphi to .NET. Evaluated and procured software and hardware to support the development team. Led team in creating a more effective estimation process. Acted as hub of communications for the Development, QA, Offshore and Customer Services teams. Introduced and implemented Agile software development methodologies to the cross-functional team. Changed the way the team wrote and used user stories to correct process problems.

QA Manager/Meta Manager/Project Manager Thomson West, July 2003 – August 2006 Successfully managed the QA Testing Team and the Support Escalation Team through the software development life cycle including requirements gathering, functional specifications, design specifications, implementation and testing. Implemented project management processes for the development teams. Used Microsoft Project Server to manage complex schedules. Mitigated risk of missing deadlines by providing individual team members with daily performance metrics. Created a Bug Prioritization Process to better manage triage of high priority bugs and scheduling future releases. Created and reviewed QA test grids. Performed functional QA testing including test plan development, functional testing and acceptance testing.

Team Leader ProLaw, September 1999 – July 2003

Managed a 13-member team of trainers and support personnel. Created and managed company-wide processes and project plans for new client software implementations. Provided support to employees and Rebecca Dickens Page 4

clients by troubleshooting issues and implementing solutions. Produced metrics to manage and report on workflow. Improved call response times by implementing a call tracking system. Trainer ProLaw, August 1997 – September 1999

Project managed all stages of over 100 successful software implementations. Traveled throughout the US to implement software and train users in all Law Firms. Developed need-based project plans, documentation and training materials for clients. Used deep domain and SQL knowledge to support clients using software for Financial Management including general ledger, accounts payable, accounts receivable, back reconciliation and reporting. Managed data conversions and wrote custom SQL reports. Provided written and verbal technical support to clients following software implementations. EDUCATION

M.A. in English, Eastern Illinois University, Charleston, Illinois – 1991 B.A. in English, Eastern Illinois University, Charleston, Illinois – 1989 REFERENCES

Exceptional professional and personal references are available upon request.

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