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Management Information Technology

Bridgewater, Virginia, United States
August 28, 2017

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Raymond T. Leonard

** ****** *** **********, ** *8876 ● 908-***-****


Wyndham Worldwide Corporation, Parsippany, NJ June 2011 – October 2016

Manager, Disaster Recovery & Business Continuity

Implemented Wyndham’s first corporate Disaster Recovery program.

Researched, evaluated, negotiated and recommended a global recognized DR vendor to support the recovery needs for Wyndham Worldwide.

Conducted BIA assessment; worked with teams to define critical time sensitive systems and business functions.

Planned for mission assurance of operations and critical business functions for Wyndham Worldwide.

Scheduled, planned and conducted all DR testing exercises. This includes pre-test planning, coordination and documentation of DR teams and test activities and compiles final results of each DR test and present to the Senior Leadership Team.

Safeguarded critical support systems and information technology operations by identifying potential problem areas and single points of failure that may result in interruptions of critical infrastructure systems. Developed and implemented IT Recovery Policies, Information Contingency Plans, and Disaster Procedures for critical IT business systems.

Served as team member of the overall Corporate BCP Steering Committee, Lead Business Continuity planner for all facets of the Corporate IT department.

BD (Becton, Dickinson & Co.), Franklin Lakes, NJ August 2001 – June 2011

Disaster Recovery/Business Continuity Analyst

Led highly productive DR team of disparate groups of professionals providing recovery administration, planning and operational functions. Teams consisted of UNIX, LAN, Storage, Capacity and Network engineers that supported the global data center operations.

Managed and supported multiple IT specific, critical manufacturing and distribution sites, providing DR operations guidance, testing, updating and maintaining site specific DR plans. Critical applications supported include SAP, QDMS, Lotus Notes, Business Warehouse, and other CTQ applications.

Applied principles from Six Sigma and ITIL best practices to customer interaction, project management and process improvement.

Developed and managed the global Recovery Management Plan consisting critical business functions outside of the IT arena.

Responsible for maintaining, soliciting updates and assisting in the development of new applications/systems disaster recovery scripts.

Conducted Business Impact Analysis projects focusing on critical business requirements that meet the Recovery Time and Recovery Point Objectives.

Responsible for managing the test planning, test exercises and post test activity that is conducted at the recovery hot site.

Planned, coordinated and executed over 30 recovery exercises, since joining BD, both announced and unannounced. Planned and executed successful Pandemic simulation recovery exercise. Planned and executed remote recovery exercise at alternate locations.

Established emergency notification requirements for all critical IT and business functions.

Conducted and coordinated real time IT and business operational interruption activities.

ADP (Automated Data Processing), Roseland NJ March 1998 – April 2001

Disaster Recovery Coordinator

Developed Disaster Recovery plans for 35 regional U.S. Data Center locations.

Coordinated regional disaster recovery testing at the corporate hot site and at the contracted recovery hot site facilities.

Performed Business Impact/Risk/Interruption Analysis and Work Group Recovery Planning.

Conducted scheduled and unannounced D/R tests with the regions, their partner banks, and the ADP Tax Center.

Documented test results, report results to management, follow-up on all outstanding test issues.

Developed a corporation-wide Disaster Recovery Awareness program.

UPS (United Parcel Service), Mahwah, NJ

August 1991 – February 1998 August 1991 – February 1998

Disaster Recovery Supervisor

Conducted BIA Presentations to all Critical Application Groups.

Scheduled and executed the BIA process for each critical application.

Interviewed Subject Matter Experts (SME).

Compiled data for the final BIA Management Report on findings and recommendations.

Responsible for company wide Disaster Recovery Plan for critical applications including the writing, maintenance, and testing of all critical mainframe applications.

Audited non-data processing critical business functions (back office & company affiliates).

Member of Corporate Headquarters Business Resumption Plan Committee: Conduct BIAs for all critical corporate functions, document and present findings.


Vision-driven technology professional with demonstrated ability to direct, guide, and mentor teams of highly productive technology professionals in diverse capacities throughout all phases of Business Continuity/Disaster Recovery project engagements.

The ability to interact and communicate well with all levels of IT and business management.

Reputation for expert technical knowledge across diverse platforms and environments, with ability to share knowledge through direct communications, presentations, and training programs.

ITIL Foundations certified with proven success with solicitation of customer requests, defining measurable CTQs and enforcing CM/PM procedures to facilitate project success.

Extensive knowledge of technology, ranging from applications to servers and infrastructure.

Adept performance in researching, analyzing, and interpreting information conducive to managing a successful BCP/DR program.

Illustrated experience in managing diverse DR teams, testing exercises, and vendor interaction and management. Strategically planning projects around allotted time, resources, and equipment.



ITIL Foundations

Hardware Technologies Supported:

IBM, Sun, Dell, HP, Nortel, Cisco, DR & BCP Vendor Relations

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