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Customer support professional

Saratoga County, New York, United States
August 28, 2017

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Philip DeLoria Email

Location Round Lake New York Phone number 518-***-****


Cell 518-***-****

Career Summary

Successfully completed seventeen plus years supporting AIX, UNIX and Windows platform.

Successfully supported local area and WAN network topologies for seventeen plus years.

Administered virtual environments for HYPER-V and VSPHERE.

Being alert to the details in issues is an asset I rely on to solving problems.

Professional Experience

MVP Consulting Plus, Albany, New York; New York State OFT 2004-2017

Open Storage Consultant

Provide administration, configuration, and installation on backup and recovery products Tivoli Storage Manager, Avamar, CommVault, Omni back, EMC Data Manager, HP data protectior, Veritas Netbackup and CommVault One Touch. Provide installation, configuration, and administration of Virtual Tape Libraries including IBM ProtecTIER. Provide capacity planning for storage backup recovery products. Develop backup recovery solutions in complex infrastructures. Supply administration, configuration, installation and reporting in Servergraph and EMC Protector Advisor. Recover Windows and Unix servers utilizing standard IBM and EMC methods included in Tivoli Storage Manager, (Christie) TBMR, CommVault, Avamar, HP data protector, Veritas Netbackup.

EMC, Hopkinton, Massachusetts; Albany, NY; Field Office 2000-2004

Regional Software Support Specialist

Provide technical support to EMC customers in the north east region of the United States, specialised in EMC Data Manager, backup and recovery software. Along with configuration, installation, and diagnosis of EMC Data Manager servers and clients in both Microsoft and Unix environments. Supply assistance to EMC engineering in developing and testing backup recovery support of NAS devices in EDM.


Ward Technical Division of the University of Hartford, Hartford, Connecticut

-Associate in Applied Science Degree with emphasis on electronics.

Professional Training and Certifications

Professional Certifications

IBM Certified Deployment Professional Tivoli Storage Manager V5.3

Sun Microsystems Enterprise Computing Certified System Engineer

Sun Microsystems Workgroup Computing Certified System Engineer

Sun Microsystems Systems Fault Analysis and Troubleshooting

Unix and Linux Tools and Utilities

IBM Training

Backup Software

Tivoli Storage Manager

Operating System

AIX System Administration

EMC Training

Backup Software

Avamar Administration

EMC Data Manager Replication Manager

EMC Data Manager maintenance

NAS (network attached storage)

Celerra Architectural Overview Celerra Installation & Configuration

Celerra Administration

SAN (storage attached network)

ESN manager

Connectrix fibre channel switches

McData Brocade

Open Storage

Oracle Integration Sun Integration

PowerPath EMC Control Center

Basic open systems hosts EMC Veritas volume manager

RSSS Symmetrics ESP/config

CommVault Training

Intro in CommVault administration.


Intro to Cisco Router Configuration


M803 Administering Microsoft Windows NT 4.0


Enterprise DBA; Architecture and Administration Enterprise DBA; Backup and Recovery

Sun Microsystems Multiple Certifications

Solaris System Administration II Solaris 2.X network administration

Volume Manager with a SPARCstorage Array Sun Systems Fault Analysis Workshop

Workgroup Product training Enterprise Product training

Advanced Sun Networking Sun Sparc Array Configuration

Solaris 2.2/2.3 Migration & Administration


Internetworking Protocols & Devices Basic Networking Technology


AT&T and Berkeley UNIX

Computer languages

Borne shell programming Korn shell programming Cobol Fortran

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