Curriculum Vitae

Adel BENFOUGHAL

Convivial spirit, dynamic, motivated

and with positive perspectives.

Personal Information

Birth date: November 17th, 1977 Gender: Male Nationality: Algerian

Birth place: Constantine – ALGERIA Marital Status: Single

Career objective

My interests are varied and I am capable of working in the following areas: Communication, business development, administrative assistance & management, translation, teaching, training, telemarketing, data base creation & monitoring, and all other interactive jobs which you evaluate favourable to the promotion of my skills and proficiencies.

Work experience

June2012 - SALAMA Insurances Algeria of Islamic Arab Insurance Company Group (Dubaï), Algiers - ALGERIA

Present… Job title & Duties: Head of Communication Department, Study & Marketing Development

Definition of the communication policy of the company in both, internal & external trends ;

Managing relationships with suppliers and distributors ;

Providing visibility of the company at events ;

Establishment of action plans and promotional campaigns ;

Coordinate activities that contribute to the achievement of product marketing plans ;

Train, assist and coach the sales force (Sales Techniques Trainer) ;

Provide a permanent competitive intelligence.

Feb2011 - Algerian Animal Health Product “AAHP” ISO 9001-2010 & GMP certified, Constantine - ALGERIA

Dec2011 Job title & Duties: Export Manager

Direct export sales and service outlets as well as negotiation of new contracts ;

Direct clerical staff in expediting export correspondence, bid requests, and credit collections ;

Approve shipping procedure i.e. export licenses, customs declarations, packing, and routing to clients ;

Expedite import-export arrangements and maintain current information on import-export tariffs, licenses and restrictions.

Nov2006 - Offshore & Inshore call center "Call2Serv", Constantine - ALGERIA

Dec2010 Job title & Duties: RESPONSIBLE OF PRODUCTION & FORMATIVE (Sales Techniques Trainer)

Make sure of the operationally technical aspects bounding to telephony, computing and to software applications ;

Coordinate the implementation of phone operations in their logical results of deployment ;

Guarantee the correspondence of stake in work of campaigns with the demands established by the customers ;

Detect the dysfunctions and immediately find the corrective action plans ;

Plan the progress of the operations so that they are realized in due time ;

Watch achievements of quantitative and qualitative contractual objectives as well as those of clear gross margin ;

Animate the training courses with the call center agents, both inbound and outbound telemarketing bases ;

Assure the sales training of the diverse products proposed in telesales.

2003-2011 T.H.S (Teaching High School), English Language Department, Constantine - ALGERIA

Parallel job In charge of both English written expression and phonetics courses.

2003-2006 Ziadia, Ibn Badis & Ali Boulemaiz Secondary Schools, Constantine – ALGERIA

Teaching English for secondary scientific and literary streams (Annual contracts 1st, 2nd & 3rd Levels).

2001-2003 Eurl Internet Bouriche (ISP), Constantine - ALGERIA

Services supplied in the domains of data processing and of Internet.

Office Automation Service: word processor, translation of messages, invoicing, research on the web and

fulfilling various administrative applications ... etc.

Other job experience

2005-2007 LINA-HANINE Import & Export Limited Company, Constantine - ALGERIA

Occasional Business travel to Europe & Asia.

Translator, Interpreter and Negotiator to pick up markets in the domains of textile industry and

divers accessories (internal and external relationships)

Skills & Proficiencies

Languages: Arabic: Mother English: Fluent French: Fluent German: Basic conversation

Computing: Ms Dos, Microsoft Office 2003 & 2007, Microsoft Office Project 2007, Windows 98 + XP, Internet.

Education & Qualifications

2014-2015 INSAG (Institut Supérieur d’Assurance & de Gestion) in partnership with ESA, Paris – France

A Professional Training Degree (22 months duration)

Degree: Master Manager of Insurance

Reference: Good

Nov2006 Offshore & Inshore call center "Call2Serv" of WORKTEL Group, Constantine - ALGERIA

Extensive internal training dealing with call center jobs to become Formative (A month period)

An overall view of the various professional operations that can be handled by call centers in both

inbound & outbound calls.

2000-2001 MENTOURI UNIVERSITY

Ain El Bey, Constantine – ALGERIA.

Degree: A certificate for a data processing and internet training.

1995-1999 MENTOURI UNIVERSITY

Ain El Bey, Constantine - ALGERIA.

Degree: A holder of a university degree on English Philology (Four years graduation)

1994-1995 TAREK IBN ZIAD SECONDARY SCHOOL, Constantine, ALGERIA

Degree: A holder of a Secondary School Degree on Arabic Literature and Foreign Languages

The foreign languages are English, French and German

Hobbies & Interests

INTERVIDA Association, Paris - FRANCE

A member of INTERVIDA Association since November 2006

Main activities: Insures rights for schooling and education, for nutrition, healthcare and help in the development

of Third World countries.

Sport: Amateur of athletics and swimming

References and other supporting documents can accompany degrees and certificates upon request.

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