Resume

Gloria Knutsen

****E South Franklin Avenue

Homestead, Florida 33034

305-***-****

ac11ji@r.postjobfree.com

FDOT

Florida Department of Transportation

Office of Motor Carrier Compliance

1000 NW 111th Ave

Miami, Florida 33172

Telephone: 305-***-****

Supervisor: Lt. Myrie

Telephone: 954-***-****

Dates Employed: November 21, 2003 to July 2004.

Starting Pay: $10.00 an hour (approximately)

Ending Pay: $10.00 an hour (approximately)

Hours: 40 hours a week

Performed basic mathematical calculations, understood and applied laws, rules, regulations, policies and procedures. Collected, reviewed and verified data and maintained records. Basic knowledge in computer usage. Dealt with the public and other employees in a tactful and courteous manner. Operated a 2 way radio with our Police Officers, as well as Nextel and other office support equipment in the performance of my duties.

Education: I was sent to the Pat Thomas Law Enforcement Academy to learn the responsibilities of a Florida Department of Transportation Weight Inspector. It was a 2 week class held in Tallahassee.

Lakeshore Community

1270 South Franklin Avenue

Homestead, Florida 33034

Supervisor: Mr. Elier Roqueta

Telephone: 305-***-****

Dates Employed: July 30, 2003 to September 2003

Starting Pay: $6.00 an hour

Ending Pay: $6.00 an hour

Hours: Less than 20 hours a week

Responsibilities: I am to ensure that all visitors to the clubhouse adhere to their responsibilities as they enjoy the facility.

I created and organized a filing system that assisted the General Manager with his duties. My hours varied, I had knowledge of computer, handled a small amount of finances to run the Clubhouse. Provided Security Checks at the time of my departure. Arranged for pool and ping pong tournaments. All other duties as assigned.

Florida City Florida Youth Academy

420 West Palm Drive

Florida City, Florida 33034

Supervisor: Mr. Booker Rhodes III

Telephone: 305-***-****

Dates Employed: October 18, 2000 to November 13, 2000

Starting Pay: $6.50

Ending Pay: $6.50

Hours: 40 hours a week

Responsibilities: Clerk/Typist-Administrative Assistant, performed secretarial duties as assigned. Including but not limited to grant compliance, compile information for grantor reports, special reports and maintain statistics. I monitored telephones, recorded the minors check in’s to their counselors.

Florida City Florida

Police Department

404 West Palm Drive

Florida City, Florida 33034

Supervisor: Chief Marc Elias Jr.

Telephone: 305-***-****

Dates Employed: August 30, 2000 to October 17, 2000

Starting Pay: $6.50 an hour

Ending Pay: $6.50 an hour

Hours: 40 hours a week

Responsibilities: Performed Secretarial duties, answering telephones, directing inquiries to the proper individual/department. Kept and maintained confidential records within the police department. Worked for Internal Affairs, Detective Bureau, as well as working with FDLE (Florida Department of Law Enforcement) employees regarding hiring and terminating of our employees. Initiated paperwork for employment, witnessed property returns and worked overtime when requested.

Blake Chevrolet Automotive Dealer

30401 South Federal Highway

Homestead, Florida 33030

Supervisor: Ms. Suzie Berk and or Kathy Cockreham

Telephone: 305-***-****

Dates Employed: August 1999 to September 1999

Starting Pay: $7.00 an hour

Ending Pay: $7.00 an hour

Hours: 40 hours a week

Responsibilities: I provided information to police departments and insurance companies regarding types of damages that particular vehicles had sustained. I took telephone messages for the various body workers, and the owners of the vehicles that were being worked on. I ordered supplies, prepared work orders, provided transportation and other duties as assigned.

City of Homestead

Department Services

790 North Homestead Blvd.

Homestead, Florida 33030

Supervisor: Mr. Tom Lampert/Martha Lovell

Telephone: 305-***-**** X380

Dates Employed: January 1999 to February 1999

Starting Pay: $9.26 an hour

Ending Pay: $9.26 an hour

Hours: 40 hours a week

Responsibilities: Maintained records and files. I had performed the typing of letters, memos, forms as required. I answered telephone calls, relayed messages to the proper individual/office. I prepared incoming and outgoing mail. I operated their work processor, copy machines, calculator, radio, typewriter and fax. I performed special tasks as requested regarding the finances and fees collected.

City of Florida City

Police Department Chief Arthur Washington

404 West Palm Drive

Florida City, Florida 33034

Supervisor: Ms. Jane Retzler

Telephone: 305-***-****

Dates Employed: September 1997 to March 1998

Starting Pay: $6.25 an hour

Ending Pay: $6.70 an hour

Hours: 40 hours a week

Responsibilities: I was hired as a ‘Communications Officer’ for the local Police Department. I answered all incoming telephone calls for the Florida City Government during the day light hours. After hours I basically answered all incoming requests for service with their Police Department. I handled calls for police service, by categorizing them, obtaining the proper information needed from the callers as to the problem they are calling us about, and then dispatched it to one of the Florida City Police Officers on duty at the time. I gathered all pertinent information and documented it appropriately. I took telephone call messages for all employees. I assisted individuals who came into our building at all hours of the day. I operated the Police 2 way radio/channel shared with the Miami Dade Police Department. I obtained information from the NCIC and local crime information systems for the officers in the field as requested. I also maintained the 2 way radio that only the Florida City Dispatcher and the Florida City Police Officer uses so we don’t waste time on the Miami Dade Police Department channel. I also worked closely with the neighboring Homestead Police Department, regarding crimes close to our City lines when needed.

Homestead Miami Speedway

Miami Motorsports Joint Venture, Miami Homestead LLC

One Speedway Blvd.

Homestead, Florida 33035

Supervisor: Mr. Albert Garcia, Track Manager

Telephone: 305-***-****

Dates Employed: September 1996 to March 1997

Stating Pay: $6.50 an hour

Ending Pay: $6.50 an hour

Hours: 40 hours a week

Responsibilities: I had to control access into the vehicular tunnel at the race track. I permitted those who had the appropriate credentials to enter, after having them sign waivers before beginning to operate vehicles on Homestead’s track. I transmitted messages for and to particular individuals or teams. I assisted my co workers as requested, and all other duties as assigned.

Wackenhut and Security Bureau Armed Officer for Turkey Point Nuclear Power Plant

9760 SW 344 Street

Homestead, Florida 33035

Supervisor: Capt. Findeisen/Major Nancy Perez

Telephone: 305-***-****

Dates Employed: March 1989 to September 1991

Starting Pay: $5.00 an hour

Ending Pay: $10.14 an hour

Hours: When I began employment my hours varied in training. Any hour any day of the week. When I graduated from training, I worked 40 hours a week, from 4pm to 12am. Then after a contract change, we were to now work for a company called “Security Bureau” and advised we would be working 12.5 hour shifts, 5 days a week.

Responsibilities: We were to provide armed security inside the perimeter fence, we controlled all personnel requesting entry into the protected area of the power plant. I performed light office duties, and operated the radio in their CAS/SAS Office. We were to determine if any individual requesting entrance into the plant was not under the influence of any kind of substance, whether it be alcohol, prescription drugs or illegally controlled substances.

Montgomery County Maryland

Circuit Courthouse

50 Courthouse Square

Rockville, Maryland 20850

Supervisor: Debra Bennett

Telephone: 301-***-****

Dates Employed: April 1988 to December 1988

Starting Pay: $5.50 an hour

Ending Pay: $5.50 an hour

Hours: 35 hours a week

Responsibilities: I entered Data into the Courthouse system for the Civil side of the courthouse. I also updated the many lawsuits ongoing. I removed and returned the files I was updating. I would answer the telephone calls, speaking with the general public and the various Attorneys who do business in our courthouse and advise of our courthouse procedures.

Contel (ASC)

American Satellite Company

1801 Research Blvd

Rockville, Maryland 20851

Supervisor: Mr. Arlin Lambert

Telephone: 301-***-****

Dates Employed: November 23, 1987 to April 1988

Starting Pay: $7.25 an hour

Ending Pay: $7.25 an hour

Hours: 40 hours a week

Responsibilities: I had to control access into the building by physically seeing employees wear identification badges for security purposes. I answered all incoming telephone calls and directed them to the individual/offices requested. I operated a VT220 Word Processor and Lazer printer. I helped create an instruction booklet of sorts, on how to perform the duties I was responsible for doing.

Montgomery County Department of Environmental Protection

Inspection Support Unit

101 Monroe Street

4th floor

Rockville, Maryland 20850

Supervisor: Ms. Fazee Hamilton

Telephone: 301-***-****

Dates of Employment: December 1986 to July 1987

Starting Pay: $7.25 an hour

Ending Pay: $7.25 an hour

Hours: 40 hours a week

Responsibilities: Administrative Aide III, Answered all incoming telephone calls, Processed Building Inspection requests. I typed, filed and copied many a document, and operated a word processor. I handled customer’s complaints and provided them to the appropriate supervisor. I operated their 2 way radio, that connected us to 50 building inspectors each day. I updated all information provided to the appropriate inspections. All other duties as assigned.

Montgomery County Department of Environmental Protection

Permits Processing

101 Monroe Street

4th floor

Rockville, Maryland 20850

Supervisor: Louise Shipley

Telephone: 301-***-**** (same number as above/2 departments located on one floor.)

Dates of Employment: January 1986 to December 1986

Starting Pay: $7.00 an hour

Ending Pay: $7.00 an hour

Hours: 40 hours a week

Responsibilities: I answered all incoming telephone calls into the permit processing area of the Dept. of Environmental office. I transferred phone calls to the appropriate individual/office. I would assist in filing, and assisting customers at the counter if able. Other duties as assigned.

National Bureau of Standards

Gaithersburg, Maryland 20879

Supervisor: Mrs. Regina Dorsey

Telephone: 301-***-****

Dates of Employment: September 1984 to August 1985

Starting Pay: $5.25 an hour

Ending Pay: $5.25 an hour

Hours: 20 to 25 hours a week/Part time position

Responsibilities: Worked for the accounts receivable department, typing, filing, copying, small accounting duties. I answered telephones, took messages and delivered to the appropriate individual. I sorted the mail both incoming and outgoing. Processed Domestic Travel Orders, stocked a supply cabinet . Various duties as assigned.

Holiday Inn Crowne Plaza

1750 Rockville Pike

Rockville, Maryland 20852

Supervisor: Ms. Rozalyn Nigg

Telephone: 301-***-****

Dates of Employment: January 1984 to September 1984

Starting Pay: $5.50 an hour

Ending Pay: $5.50 an hour

Hours: 40 hours

Responsibilities: PBX Operator and Security Dispatch. Answered all incoming telephone calls and properly directed them to the room/individual they requested. Ensured security employees were up to date with information they needed.

Rockville City Police Department

Maryland and Vinson Avenues or

100 Maryland Ave

Rockville, Maryland 20850

Supervisor: Lt. Larry Yates

Telephone: 301-***-****

Dates of Employment: June 1983 to January 1984

Starting Pay: $6.00 an hour

Ending Pay: $6.00 an hour

Hours: 40 hours

Responsibilities: Police Dispatcher, answer incoming telephone calls and direct them to the proper individual/office. If it was a request for police assistance, I would classify, notify the police officer responsible and take down the information regarding the complaint. I monitored several radio channels for the school board during night hours for any sounds of breaking in at the schools in the immediate area.

Montgomery County Police Department

Emergency Operations Center

2350 Research Blvd

Rockville, Maryland 20850

Police Technician I

Dates Employed: July 1, 1980 to August 18, 1980

Supervisor Name: Patricia (forgotten last name)

Supervisor Telephone: Larry Bell

Telephone: There was an emergency telephone number, that was associated with the 911 telephone line, that I can’t recall at this time.

Starting Pay: $6.74 an hour

Ending Pay: $6.74 an hour

Responsibilities: Police Tech I, I answer incoming telephone calls on their trunk system and direct them to the proper individual/office. If it was a request for police assistance, I would classify, notify the police officer responsible and take down the information regarding the complaint.

DMAHTC

Defense Mapping Agency Hydrographic Topographic Center

6500 Brooks Lane

Washington, D. C. 20315

Supervisor: Mr. George Ranch

Telephone: 301-***-****

Dates Employed: August 22, 1979 to April 18, 1980

Starting Pay: $3.57

Ending Pay: $3.91

Hours: 40 hours a week

Responsibilities: Computer system operator responsible for the operation of an Imlac PDS-4 intelligent terminal to the prime 400 system, “Notice to Mariners”. Performance of duties required specialized training in the proper procedures necessary for imprinting and outputting transmittal data to mariners at sea. This data requires extreme accuracy for navigational charts.

National Naval Medical Center

8901 Wisconsin Ave

Bethesda, MD 20889

301-***-****

Supervisor: Mr. Muriel K. Jones

Telephone: 301-***-****

Dates Employed: July 1979 to August 17, 1979

Starting Pay: $6.00 an hour Classified as a GPS 2

Ending Pay: $6.00 an hour Classified as a GPS 2

Responsibilities: Worked in the main offices located in the Hospital Tower in the Procurement office. I answered telephones, relayed messages, kept track of the office supplies cabinet. Other duties assigned.

KMART

14014 Connecticut Avenue

Wheaton, Maryland 20906

Supervisor: Mr. Shaboe

Telephone: 301-***-****

Dates Employed: October 1978 to February 1979

Starting Pay: $3.05 an hour

Ending Pay: $3.05 an hour

Responsibilities: Worked at the stores restaurant/fast food called THE GRILL, prepared food for customers and employees. Cleaned our appliances according to the health department. Washed dishes and operated cash register.

Education/Certificate

1. I graduated from Wheaton High School, located at 12601 Dalewood Drive in Wheaton, Maryland 20906, Received Diploma on June 12, 1979.

2. Montgomery County Police Department Police Dispatcher Training, 2350 Research Blvd., Rockville, Maryland 20850, took class to be a Civilian Radio Dispatcher Entrance Level from April 28, 1980 to May 23, 1980.

3. Wackenhut/Armed Nuclear Security Officer Wackenhut/Security Bureau Turkey Point Power Plant Certificate of Achievement 240 hours July 7, 1989

Certificate of Achievement 4 hour transition training/AR-15 Semi-Automatic Rifle January 17, 1991

Certificate of Achievement 24 hour transition training/9MM Semi Automatic handgun

January 17, 1991.

4. Miami Dade College/April 2003

Homestead Florida Campus

6 hours/Teacher Karen Lovell email: ac11ji@r.postjobfree.com

Certificate of Participation for Windows XP Level 1

5. FDOT Sexual Harassment Class on April 30, 2004 1pm to 5 pm in the construction conference room.

6. FDOT, Pat Thomas Criminal Justice Training Academy, Specialized Course, Professional Traffic Stops, on 02/06/04, 4 hours

7. FDOT, Pat Thomas Criminal Justice Training Academy, Specialized Course, Weights, Registration & Permit Enforcement from 01/26/04 thru 02/11/04 100 hours.

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