Customer Service Insurance agent

JEANETTE WHITE

**** ****** **

Orlando, FL *****

Phone: 407-***-****

********@*****.***

Objective

Objective: Accounting Clerical position with customer service, medical Insurance Benefits, Pharmacy Agent(Pharmacy Help Desk).

Abilities

Twenty years of accounting clerical, accounts reconciliation, accounts payable. Ten key by touch computer experience. Knowledgeable of pharmacy electronic prescription processing w/ Insurance verification of benefits.

Employment History

Pharmacy Agent/Customer Service, Customer Service Representatives

09/2007 - 02/2016

Connextions CVS Caremark/Optum

3600 Ecommerce, Orlando, FL

Transcribe prescriptions for pharmacy, verified insurance and provided refill overrides

if approved. Submitted prior authorizations for specialty medications and medications with insurance limitations, provided billing and reconcile accounts. verified benefits with provider, updated personal information and made provider changes as requested

by member.

Benefit Specialist, Compensation, Benefits, and Job Analysis Specialists

01/2007 - 06/2007

Gevity

Bradenton, FL

Process new benefit enrollment forms. Review and verify data, such as age, name, address, medical, dental, life insurance, etc. Correspond with Field Services to obtain information or inform them regarding account status or changes. Perform administrative support tasks such as calculations of back premiums, received inbound calls to hear and resolve complaints from clients/payroll specialist. Analyze data to determine answers to questions accordingly.

Various Accounting and Clerical positions, First-Line Supervisors of Office and Administrative Support Workers

07/2003 - 01/2007

Advance Personnel Temporary Agency

Bradenton, FL

Performed various clerical positions consisting of Medical Manager, Administrative support and Data Entry

Customer Service, Telephone Operators

01/1999 - 03/2002

Security Link/ADT

Sarasota, FL

Confer with customers by telephone in order to provide information about services, to take orders or cancel accounts. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills accounts. Scheduled appointments for new service. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Accounts Payable/Receivable, Bookkeeping, Accounting, and Auditing Clerks

03/1996 - 03/1999

Ohio Transformer

Palmetto, FL

Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Code documents according to company procedures. Operate 10-key calculators, computer software and copy machines to perform calculations and produce documents.

Accounting Clerk, Bookkeeping, Accounting, and Auditing Clerks

02/1990 - 03/1995

Quest International

Sarasota, FL

Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

Education History

Completion Date

Issuing Institution

Location

Qualification

Course of Study

06/1996

Keiser College

FL

1 Year of College or a Technical or Vocational School

Accounting

Did not complete degree for accounting

Honors

completed nine years of service. Acknowledge for excellent customer satisfaction

by obtaining 100% on surveys graded by the member.

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