KARTHIKEYAN.S.G Mobile +91-701*******

Address # **/* +91-988*******

Srinivasa Perumal koil,3rd street

Thiruvottiyur,

Chennai – 600 019

Tamil Nadu. South India.

ac11ho@r.postjobfree.com

OBJECTIVE

To choose a job that gives me a challenging position to apply and update my knowledge.

Also to utilize my skills and abilities.

Academic Qualifications:

Scholastic:

Vellyan Chettiar Higher Secondary School,

Thiruvottiyur,

Chennai -600 019

Tamilnadu.

Stream: State Board Syllabus.

Percentage Score: 70%

Technical: Diploma in Electrical & Electronics Engineering

The Vel tech Polytechnic College

Avadi, Chennai – 600 055.

Additional Qualification:

• Post Graduate Diploma in Computer Applications.

• Type writing at reasonable speed.

SOFTWARE SKILLS

Operating Systems : Windows and MS-DOS & Internet, Ms Excel.

Languages : C, C + +

Experience Acquired:

May 2004’ to July 2005 : Ashok Electrical Engineering Works.

Client: Ennore Foundries(Hinduja Group)- site

supervisor

September 2005’ to November 2006 : Equipments & Spares Pvt Ltd- Sales

Executive .

Client : Ingersoll Rand India Ltd.

November 2006 to December 2008 : Optimus Global Services Ltd

(BPO ARM FOR POLARIS LABS)- Tele Caller

(voice process)

Client –ICICI bank ltd, bharathi airtel ltd.

January 2009 to July 2009 : INSO International Ltd Teynampet-

customer care executive ( non-voice process )

Client Natural source stores (USA- Florida)

August 2009 to Feb 2016 :MMC info tech(p) ltd. Customer service executive cum Team Navigator

Client : Citi bank, Aviva India,

Standard Chartered Bank Ltd,

American Express Bank Ltd.

TVS Sundram Iyengar & Sons Ltd.

Feb2016 to July2016 RR Donelley outsourcing.

Client RR Donelley

Logistics Ware house Chain Management USA.

August 2016 to July 2017 RBL Bank card sales

As a channel Partner

Current Work profile:

• Out calling to customer

Need to call Citibank credit card customers over the phone do sales of loans, Insurance and various bank products, Unsecured loans and insurance sales based on credit basis and repayments structures of each individuals of bank.

• Handling other queries

Need to handle other queries of customer related to statements, payment updation and EMI conversion,

• Training newly joined executive

Need to train all newly recruited Tele-calling executive (out bound) and sales executive in all Products and other CRM application during their observation period

• Feed back on out calling

Need to Audit the call history of executive who completed their training for a Month and give feed backs to the respective executives and trainer/Manager

• Handling customer queries

Case study of the customer via email and other communication channel and appropriate response for the query.

Expert in various query category such as address updation, charge calculations, documentation procedure situation handling, credit card disputes, RBI & consumer forum escalation customer pacification process, Complaince handling.

Specialty talents: Able to adopt to any working atomsphere, Quick learner of the process capable of delivering the excepted productivity in short time.

PERSONAL DETAILS:

Date of Birth : 08-02-1983

Father’s Name : Mr. G.Sivaraman

Father’s Occupation : Retired

Status : Married

Native : Chennai

Nationality : Indian

Religion : Hindu

Communication Address : # 11/2,

Srinivasa Perumal koil,3rd street

Thiruvottiyur

Chennai 600 019

Tamilnadu.

Languages Known To Read & Write - English, Tamil.

To Speak English, Tamil, Malayalam,

Hindi & Telugu.

.

DECLARATION

I hereby conclude to assure that the above mentioned details are true to the best of my knowledge and belief.

Place: CHENNAI

S.G. KARTHIKEYAN

Date: - -2017

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