Customer Service Data Entry

SOLANGE A. MBA

Address: **** * ***** ****, ******* MN, 55432

Tell: 612-***-****

E-mail: ac11fw@r.postjobfree.com

PERSONAL STATEMENT SUMMARY

An experienced and innovative Customer Service executive with a proven track record of delivering customer satisfaction and growth. Creative and motivated person with the will to succeed. Well-developed communication and teamwork skills, ability to work efficiently as an individual, handling stressful and unpleasant interpersonal situation with professional calmness and courtesy. Can also maintain a flexible schedule availability including evening hours and weekends in emergency situations as needed.

QUALIFICATIONS

2015 -2016: Course Completion, Unix/Linux System Administrator

Trinitech Consulting Inc. Laurel MD

2011-2014: Bachelor`s Degree, Law and Political Science

University of Dschang, Cameroon

2007-2008: GCE ADVANCE LEVEL

Sure Foundation Comprehensive College Tiko, Cameroon

2002-2007: GCE ORDINARY LEVEL

Passed in 6 subjects including French and English Language

SKILLS HIGHLIGHT

•Strong Customer Service, written and Oral Communication skills.

•Complaint Resolution and Prioritization of task

•Customer Retention and Excellent data entry and interpretation.

•Product Knowledge and Outstanding physical stamina

•Active Learner with exceptional superior organizational quality

PROFESSIONAL EXPERIENCE

DUNGARVIN MN,

PROGRAM COORDINATOR 2016- 2017

Maintain knowledge of service satisfaction to all members of the interdisciplinary Team and act to resolve dissatisfaction.

Collect and process program data collection.

Participate in the writing of monthly and quarterly assigned reviews and reports.

Consult with medical providers and document results.

Handle and safeguard individual funds and property per policy and procedure.

Keep Designated Coordinators informed about financial issues.

Directly supervise the prudent spending and documentation of financial resources within the limits, set by the Executive Director, including general budgets, payroll budgets, program account and petty cash accounts.

COMMUNITY CREDIT COMMPANY Plc., TIKO 2011 – 2014

SALES CONSULTANT

Contacted clients with mis-sold PPI and obtain information to identify the best claim solutions.

Ensured individual daily targets are achieved and taking ownership of your own performance

Send confidential information to clients, together with letter and texts requesting relevant documentation

Chased clients for any outstanding information needed

Provided support to colleagues as and when required

NATIONAL CREDIT UNION BANK, CAMEROON 2008– 2011

CLIENT SERVICE ASSOCIATE

•Attending inquiries related to saving accounts and banking products

•Initiating and opening new accounts

•Accepting checks and cash for deposit

•Processing cash withdrawals

•Processing retail loan documentation, money transfers, payments, overdrafts and other routine

•Keeping and maintaining appropriate client records including retail loan accounts, deposit account, Western Union accounts etc.

KEY ATTRIBUTES

Teamwork: Successfully undertaken various team projects within both academic and work environments.

Willingness to learn: Keen to develop my understanding and acquire new skills

Problem Solving: Ability to problem solve, tested with continuous problem solving exercises at work.

INTERESTS:

My favorite pastime ranges from reading documents, novels, singing my own written songs and dancing.

REFERENCES

Available upon request.

Contact this candidate