Crystal Maria Henry

**** **** *** ***** *** 904-***-**** (cell)

Jacksonville, FL 32210 ac11cv@r.postjobfree.com

I am an ambitious professional who is dependable and have impeccable customer service in a retail environment. I am seeking a position where I can utilize my strong administrative skills and education and training to help an organization excel in their mission. I am a great decision maker with the ability to work with a diverse population. I possess excellent written and verbal communication skills. I am a strong leader with analytical skills. I am capable of multi-tasking and have the ability to work independently or in a team environment. I am proficient in Microsoft Word/XP, WordPerfect, Excel, Power Point, Citrix and ADP and type 40 wpm

Education: 2002/2007 Bethune-Cookman College Bachelors of Science in Criminal Justice

2009 Florida State College of Jacksonville Paralegal Studies

Experience:

6/2014-present Goodwill Industries of North Florida Jacksonville, FL

Human Resources Receptionist (2016- present)

First point of contact to greet Goodwill clients, customers and guests. Responsible for answering phones and responding to various queries and requests.

Performs administrative tasks such as completing forms, reports, data entry, and operating office equipment.

Responsible for typing and maintaining company policies and procedures for CARF

Assist the recruiter and on boarder with interview scheduling and new hire packets

Update and maintain the Department of Transportation (DOT) calendar for drivers

Work with Safety to clear out tickets for safety walks and monthly safety inspections

Update and maintain t Unemployment logs, disposition codes, and company policies

Assist with other HR projects as assigned

Warehouse Supervisor/Team Lead (2016)

Reviewed timekeeping for accuracy through ADP system

Maintain confidential and sensitive records for all associates

Organized warehouse and scheduled production work to ensure revenue goals are attained

Maintain a safe and productive work environment while processing donated goods, salvage materials, store inventory and trash

Customer Service Rep (2014-2016)

Exemplified excellent customer service by accepting donations at GW Donation Centers

Greeted donors, received donations, and provided donor with receipt

Managed the donor count and put in request for supplies

Maintained housekeeping to ensure a clean and safe work area

02/2010 - 10/2016 Bestbet Orange Park, FL

Mutual Teller

Maintained cash drawer

Assisted customers with bets, wages, questions and programs

Assisted with promotions and parties

Maintained and precisely stay in standards with the Florida Gambling and Casino regulations and policies

10/2009-11/2012 Convergys (United Health Group) Jacksonville, FL

Customer Service Representative/ Team Lead

Answered phones and respond to customer requests

Provided customers with product and service information

Identified, researched, resolved, and follow- ups with customer issues and claims using the computer system

Researched misapplied payments, check invoices, statement inquiries and research billing issues

06/2009- 02/2012 GAT Airport Ground Services Jacksonville, FL

Ramp Agent

• Assisted with security checks on aircraft to make sure any foreign objects are not on aircraft

• Responsible for maintaining safety and security of the ramp at all times

• Marshall aircraft on the ramp (includes directing, assisting and parking all arriving, departing and towed aircraft

• Serviced aircraft as needed (aircraft lavatories, portable water, window wash, de-icing and commissary items

• Transferred baggage to all airlines

10/2007- 10/2008 Department of Children and Families Jacksonville, FL

Economic Self- Sufficiency Specialist 1 North Florida Call Center

• Conducted interviews to collect/update personal data on applications and clients

• Initiated necessary collateral contacts to verify information provided by clients

• Reviewed and analyzed forms, applications, documents, or other information to determine eligibility for state

assistance in a timely manner

• Used mainframe computer systems or software applications

• Acquired and maintains a working knowledge of DCF relevant laws, regulations and policies

• Collected data, compiled, and organized information

• Managed numerous amounts of phone calls and maintained phone ethics

08/24/2007- 06/2009 Kelly Educational Staffing/Small Independent Schools Jacksonville, FL

Substitute Teacher

• Teaching capabilities in all subject areas

• Followed lesson plans, left by the permanent teacher

• Displayed problem solving, cooperative negotiating skills and conflict resolution strategies in classroom setting

• Implemented strategies, activities and techniques for promoting quality student performance in both academic

and social behavior based on students prior knowledge and experience

• Demonstrated fair and ethical judgments in classroom upon peers and staff

05/2004 – 07/2007 Wal-Mart Daytona Beach, FL

Sales Associate

• Assisted Customers with products

• Assisted disabled customers with their shopping needs

• Organized and setup modules around store

• Maintained logs and inventories

• Provided basic information to clients

01/2007- 05/2007 Department of Children and Families Daytona Beach, FL

Internship, Child Protective Investigator (CPI)

• Investigated abuse and neglect allegations, assisted with on-site visits to victims, parents, and school officials • Performed assessments on families and made the proper referrals for services for victims and family members

• Prepared/organized files for investigator and legal reports for attorneys for court cases

• Used corporate controlled network, email systems, and participated in meetings with staff in department

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