IT Helpdesk Support / System Admin

Fouad Djeddi

IT System Administrator / Helpdesk / Desktop Support

**** ******** **** *** ***, Alexandria, VA 22311

Permanent Residence / Green Card holder

Cell: +1-703-***-****

E-mail: ************@*******.***

Career Objective

To work within a dynamic team and in collaboration with its members.

To improve my knowledge in order to evolve and thus to develop the company’s activities.

Education

Engineer Degree in Computer Sciences, 2004.

USTHB University, Algiers (Algeria)

Baccalaureate (High School) in Exact Sciences-Maths, 1998.

Algerian National Office of Examination

Work Experience

IT System Administrator / Backoffice Engineer Aug 2012 – Aug 2017

Company: Sonatrach-British Petroleum-Statoil Multinational Joint Venture

Location: Hassi Messaoud, In Salah Gas Project, Algeria

Responsibilities and activities:

Provide 2nd and 3rd line support to NT systems and stuff

Install, image, monitor, configure, upgrade, troubleshoot and maintain physical and virtual servers in the data centre

Installation and troubleshoot storage/backup libraries

Active Directory management (create and manage accounts and access, create distribution lists…)

Microsoft Exchange (create mailbox and manage access, manage mailbox database, restore, troubleshooting…)

Symantec Backup Exec: backup and restore business data and system (OS, VMWare, Netapp, Application, exchange mailbox…)

Microsoft Deployment Toolkit MDT: build and deploy Windows, patches and applications/softwares.

First level support on VMW (create virtual machine, install OS, configure…)

First level on NetApp server (create volume and share, create snapshot and snapmirror, restore data…)

Print servers (install shared printers, manage and troubleshooting)

McAfee VirusScan and McAfee ePolicy Orchestrator

IT Desktop Support Engineer Oct 2005 – Aug 2012

Company: Sonatrach-British Petroleum-Statoil Multinational Joint Venture

Location: In Amenas Gas Project, Algeria

Responsibilities and activities:

Provide 1st and 2nd line desktop support to staff

Support end user onsite and remotely with GoToAssist, Team Viewer…

Answer helpdesk calls and respond to tickets via phone or at desk

Installing/troubleshoot Laptops, PCs, Printers and scanners

Maintain documentation and accountability of IT infrastructure inventory

Train staff to use IT equipment and network resources

Provide 1st line support to applications and software (install and troubleshoot)

Inventorying IT equipments and ordering purchasing

July 2009: Mission to Camberlay, UK to Support and assist In Amenas Compression Project team (Feed Phase)

ITC Telecom Engineer Jul 2005 – Sep 2005

Company: Sonatrach-British Petroleum-Statoil Multinational Joint Venture

Location: In Amenas Gas Project, Algeria

Responsibilities and activities:

Provide 1st line support to telecoms systems (Architecture, installation and maintenance LAN and telephone network)

Installation & System Start-up Engineer of GSM Network Oct 2004 – May 2005

Company: Sedotel Telecommunication

Location: Algiers, Algeria

Responsibilities and activities:

Assembling, cabling and parameterization, startup of ALCATEL multiplexers ADM, and GSM links (SDH, PDH & PAV)

Trainings & Certificates

System Center Configuration Manager 2012 Jul 2017

Planning, Management of environments and Deployment Windows 7 Jan 2013

Windows Server 2008: A Comprehensive Hands-On Nov 2012

Deploying and Managing Windows 7: Hands-On Jan 2012

ITIL V3 Foundation Nov 2011

Business/Workforce English Intermediate Level (+ Certificate) Oct 2010 – Oct 2011

Business/Workforce English Pre-Intermediate Level (+ Certificate) Jul 2008 – May 2010

Soft Skills Training (Communication) Nov 2010

Network Configuration and Troubleshooting: Hands-On (+ Certificate) Nov 2009

A Comprehensive Introduction to Networking (+ Certificate) Nov 2009

CompTIA A+ Certification Electives Support Skills Nov 2009

Implementing and Supporting Microsoft Windows XP Professional Nov 2008

Safe Behaviour Program Nov 2008

Managing Microsoft Windows Server 2003 Environment Jun 2006

Special Skills

Good communication skills: business and social

Excellent teamwork skills

Ability to learn and develop new skills

Ability to be flexible travel and working hours

Dynamic and energetic character

Languages:English (Intermediate Business Level), French (Excellent), Arabic (Native)

References: Available on request

Contact this candidate