Customer Service Manager

Professional Summary

Skills

Work History

M D

*** *** ****** *******, ********, NJ 08360 • Cell: 856-***-**** • ac11ch@r.postjobfree.com Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. General manager offering a positive attitude and flexible schedule. Works well independently or with others as a team. Customer Service Manager with more than 18 years of professional customer service and leadership experience. Customer Service Manager committed to delivering success through effective personnel and workflow management. Resourceful Manager who consistently meets and exceeds productivity goals. Customer Service Manager experienced in all facets of the hiring, training, coaching and development processes of quality service provider. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner.

Talented client relations manager

Exceptional workflow management

Adheres to customer service procedures

Strong problem solving aptitude

Customer service award

Customer-oriented

Committed to maintaining data integrity

Budgeting expertise

Highly skilled in budget planning

Operation management

Decisive leader

Employee engagement

Proficient and helpful

General Manager, 06/2015 to Current

Wendys – Pilesgrove, New Jersey

program operating budgets, budget reports and other financial performance reports. Analyzed key aspects of the business to evaluate the factors driving results and summarizing results into presentations.

Coached and mentored 30 plus staff members by offering constructive feedback and taking interest in their long-term career goals and progress with the company. Customer Service and interaction on a daily basis. Education

Certifications

Cash handling, Daily deposits with record keeping

Performing food inventories with due-diligence and processing Food orders on a weekly basis and following a food budget.

Presented company goals and objectives to new principals along with budget planning. Co-Manager, 03/2004 to 06/2015

Wendy's – Bridgeton, NJ

Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Built loyal clientele through friendly interactions and consistent appreciation. Cross-trained and coordinated scheduling with team members to ensure seamless service. Prepared fountain drinks and ice cream items.

Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Prepared specialty foods such as Salads and sandwiches, following specific methods that required quick prep time.

Prepared a variety of foods according to customers instructions, following approved procedures. Verified that prepared food met all standards for quality and quantity. Crew Member, 11/1999 to 03/2004

Wendy's – Vineland, NJ

Customer service

Order taker, Cash handling

Drive thru speed

Meeting company goals

Food preparation

High School Diploma: 2001

Vineland High School South - Vineland, NJ

SERV-SAFE CERTICATION

Contact this candidate