Program Manager
Resume:
CICILY JOSE KAVILAVEETTIL
Senior Program Manager
Irvine, CA, 92620
************@*****.***
www.linkedin.com/in/cicilyjk
8+ years internationally experienced PM in SaaS (IT/HealthCare, Utility) & Products (Motorola) delivery.
Dynamic Servant Leader who can make effective decisions to get the work moving.
With excellent people skills, knows how to get the best out of each person and drives actions to closure.
Motivated & synchronized 90+ internationally distributed team members in very rapidly changing requirements condition to meet quality and timely delivery of projects resulted in customer NPS score of 10/10.
Collaborator & driver from developers to executive level and between cross-functional teams as well as customers in a Matrix Environment.
Certified Scrum Master and also hands on about Waterfall & Iterative lifecycles.
Character Strengths: Belief, Responsibility, Organized, Connectedness, Positivity, Adaptability
EDUCATION
Master of Science in Computer Information Systems DePaul University, Chicago, IL, USA
Master of Science in Physics [Electronics], Mahatma Gandhi University, Kerala, India
Certified Scrum Master, Expire: March 2019
PMP Certification: In progress to complete by Dec 2017
PROFESSIONAL EXPERIENCE
UST GLOBAL, Aliso Viejo, CA, USA 2016 - 2017
Senior Program Manager 2016 - 2017
Project Manager to collaborate the trainees (USA, Mexico, and Costa Rica 2200+ employees), trainers, logistics, and budget to execute training, which enhances employee skills to achieve enterprise business goals.
Executed 15+ Soft skills, Technical, Domain & Leadership level training in 5 months’ time, from requirements collection to closure with surveys to retain best practices and enhancements resulted in 98% client satisfaction.
Standardized and streamlined the collation process of training needs, to the growing needs of the business.
UST GLOBAL, India 2009 - 2016
Associate Account Manager - Utilities 2015- 2016
Project Manager for $3.5 M SAP CRM Fixed Bid project for Sempra (San Diego G&E) reducing the cycle time from 2-3 weeks to 2-3 minutes to decide the eligibility of customers for reduced electricity rates.
Managed Scope, Requirements, Risks Analysis, Issues, Stakeholder and Communication Plans, Budget, Invoices, Assets, Milestones & Resources, with onsite/offshore meetings, resulted in 100% customer satisfaction and project extension.
Audited projects to ensure process adherence, Risk & Issue Management, as well as for process improvements.
Delivered Sempra account reports for Weekly budget tracking and forecasts, Monthly Invoices to the customer, Resource risk analysis, Assets managements, and Business continuity plans.
Motivated team with Quarterly Account meetings, detailed Onboarding, Training and Succession Planning, providing high visibility with Rewards and Recognition, conducting Team Building activities resulted in zero attrition rates.
Launched a scalable & engaging, Kochi Center CSR Flagship program “Adopt A School” which benefited 15 Government school kids (2000) with nutritious lunch using the vegetables from their own garden with extensive collaboration with Government officials, UST Global Executive levels, 1000+ employees, and 15 School staffs.
Global Lead for New Hires Induction 2012 - 2015
Revamped the Global Lateral Induction Process to onboard 1800+ empowered productive laterals globally/year with two supporting staff resulted in 40% cost reduction and 70% increase in manager satisfaction rating.
As Coach and Mentor transformed 100+ College graduates to mature productive professionals through 3 months Boot Camp (Character, SDLC Process & Technical) which reduced the resource cost by 25%.
Software Audit Project Coordinator 2011 - 2012
Saved $2M by timely completion of SW audit for 350 computers in two regions within 30 days.
Mentored and coached a team of 25 graduates about customer interaction and timely escalations, resulted with high customer (computer end users) satisfaction and expedited audit completion.
Associate Account Manager – HealthCare 2009 - 2011
Accountable for the overall performance of $10 M UST Global WellPoint (Anthem) Claims Portfolio, with three PMs & a global team of 90+, multiple projects from new SW development to Production Support, with emphasis on fostering effective communication, adherence to quality processes, escalation and issue resolution resulted in Happy Client offshore-team visit.
As Project Manager, responsible for tracking key project milestones, base-lined project plan and scope, re-estimation, and adjusting project plans and/or resource planning. Contributed to new business/proposal activities
High energy during challenging situations, people management skills, and timely decisions ensured successful recovery of the project schedules to meet the deadlines with quality.
Owner of the development and refinement of Training programs and curriculum ensuring team members excelled in technical, domain and soft skills. Resources are empowered on their personal career path with proper successor planning.
Consolidated and presented, in collaboration with onsite counterparts, the status of the project, resource and budget to senior management, client and auditors to ensure process adherence and transparent communication at all levels.
Management oversight of projects/locations with the emphasis on fostering effective communication, adherence to quality processes, escalation and issue resolution.
Reviewed, verified and provided management analysis of status reports, resource trackers, people reports, and finance reports
Team Management
Created an environment for onsite and offshore to work in harmony using my conflict resolution expertise.
Resolved the roadblocks that surface along the way (i.e., access issues, licenses, equipment, conflict resolution, visa processing).
Contribute toward management of reported people (this involved the regular communication, Coordinating with the HR Department for mentoring, training, career planning, professional development, logistical coordination, handling of HR questions/issues and personal guidance, performance appraisals).
Owned the account level initiatives which included CSR initiatives, employee benefits initiatives, team-building activities and quarterly all hands meetings (5 regions)
MOTOROLA INC. IL, USA 1994 - 2009
GSM System Test Product Manager – Libertyville, IL 2004 - 2009
Development Team Lead - Arlington Heights, IL. 1999 - 2004
Customer Support Team Lead - Arlington Heights, IL. 1997 - 1999
Quality Controller - Northbrook, IL 1994 - 1997
Orchestrated the Feature development & System Testing of 6 global teams (US, Italy, Russia, China, India, and Brazil) for more than 50 GSM cell phones on 7 different platforms (3G, GSM, ODM, EzX, Symbian, Linux Java, Windows) resulted in happy, connected & transparent team with on time deliverables with quality.
Collaborated with internal teams, software groups and customers (USA (Alltel, Sprint, Verizon), China, Peru, Brazil, Nigeria, Ghana, Japan, and Bangladesh) for release requirements gathering, feature development and product release followed with production support for Cell tower data collection machine.
The Owner of the Y2K (The Year 2000) global roll over of the SwitchMATE system with only two minor escaped defects.
Executed the migration and product testing of SwitchMATE software from a VME SVR-4 based system onto a Solaris 2.6 Netra-t SUN Solaris based environment (SwitchMATE II)
Managed seven member Customer Support Software team with 24X7 call center support to cover over 1000 worldwide customers in Japan, China, Israel, Peru, Ireland and the US, by providing timely problem resolution.
Diagnosed and resolved a three-month pending complex customer issue with a field visit resulting in high customer satisfaction.
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