Manager Customer Service
Resume:
BARBARA S. KENNEDY
E X P E R T I S E
Attention to Detail
Critical Thinking
Teamwork/Team Leadership
Project Planning
Accountability
Improving Efficiency
IT Applications
Communication
Problem Solving
Management
E D U C A T I O N
MASTER’S DEGREE
Global Management
University of Phoenix
2003
BACHELOR OF SCIENCE
Management
Florida Atlantic University
2000
E X E C U T I V E A S S I S T A N T
*******.********@*****.***
Greenacres, FL
Linkedin.com/in/barbaraskennedy
P R O F E S S I O N A L P R O F I L E
Dedicated, efficient, detail-oriented and technically skilled business professional offering 10+ years’ experience
Exercises a high degree of independent judgment and initiative in planning, developing and implementing special projects
Specializes in resolving business challenges with innovative solutions, systems and process improvements
E X P E R I E N C E
EXECUTIVE ASSISTANT
Palm Beach County Board of County Commissioners, West Palm Beach, FL / 2011 - 2017
Provided progressively responsible administrative experience/support to Assistant/Deputy/County Administrators and other support staff as necessary
Prepared presentations for the Board of County Commissioners (BCC) meetings/workshops and special events
Built and led teams amongst several County departments, divisions/sections and external/outside agencies and municipalities
Authored various reports, spreadsheets, correspondence, and agenda items
Backup Agenda Coordinator
Provided professional level customer service
Relieved Assistant County Administrator of everyday special project management tasks including the Convention Center Hotel project, Max Planck, and Scripps
Planned, developed and orchestrated the purchase of paratransit vehicles from a third party leasing company through a contracted vendor to Palm Tran Connection SECRETARY
Palm Beach County Board of County Commissioners, West Palm Beach, FL / 2007 – 2011
Provided highly progressively responsible administrative experience/support to Director of Facilities Services/Manager of PPIG, and staff
Planned, developed, authored and implemented a Federal Grant Administration Manual
Performed project file audits to ensure compliance with federal grant compliance
Involvement in a large scale government procurement operation
Assisted in the preparation, evaluation, and execution of various procurement, contracts and other legal documents
Collected, compiled, prepared and maintained reports, spreadsheets and correspondence for the Director of Facilities Services and Manager of PPIG
Prepared presentations and seminar materials for various meetings and events
Proofread printed and written materials
OPERATIONS MANAGER
KirkCo, LLC, Greenacres, FL / 2007 – 2010
Responsible for all aspects of the business and organizational development
Primary customer liaison and ensured a consistent positive customer experience T E C H N I C A L S K I L L S
Microsoft Office
Adobe Professional
Social Media
Evernote
O F F I C E
T E C H N O L O G Y
Multiline Telephone System
10 Key Calculator
Scanner
Copier
Fax & E-Fax
Typewriter
Shredder
Postage Machine
E X T R A
CERTIFICATE in INTERNATIONAL
BUSINESS
Florida Atlantic University
2000
MEMBERSHIP
Columbiettes
West Palm Beach, FL
Secretary/2011 - 2013
Member/2011 – Present
NOTARY
State of Florida
FEMA NIMS COURSES
IS-100, IS-200, IS-700, IS-701, IS-
702, IS-703, IS-704, IS-706, IS-775,
IS-800
E X E C U T I V E A S S I S T A N T
E X P E R I E N C E c o n t i n u e d
LEGAL ASSISTANT
Douglas I. Leifert, P.A., Delray Beach, FL / 2004 – 2006
Case management for criminal, family and collection files
Maintained open lines of communication amongst and between staff, clients, and vendors
Assisted with various marketing projects
Provided various IT supporting including staff training on new software LEGAL ASSISTANT
John W. Carroll, P.A., Palm Beach Gardens, FL / 2000 – 2004
Prepared legal documents
Scheduled trial testimony, depositions and uniform motion calendar
Maintained open lines of communication amongst and between staff and clients
Provided back-up support to bookkeeping and administrative staff
Trained staff members on office and court procedures and new software
Provided IT support to staff at both the central office and satellite office LEGAL SECRETARY/OFFICE MANAGER
Randy Zeldin, P.A., Boynton Beach, FL / 1992 - 1999
Managed all office functions
Human resources duties – conducted employee interviews, prepared employee evaluations, made weekly work schedules, prepared payroll, complied year-end accounting, bank reconciliation, and made banking and tax deposits
Supervised receptionists and clerical support staff
Responsible for accounts payable and receivable
BARBARA S. KENNEDY
Contact this candidate