Data Analyst, Business Analyst, Project Manager

Derrick Starr

DATA ANALYTICS. TELEMATICS. EBUSINESS SPECIALIST

EDUCATION

PRO SKILLS

EXPERIENCE

PRODUCT SUPPORT ANALYST

Jan 2012 – Aug 2017 ALTORFER INC – CEDAR RAPIDS, IA 319-***-****

*******.*****@*****.***

Marion, Iowa

Business manager / PROJECT MANAGER

Dec 2003 – Jan 2012 INFORMATION SERVICES USA – HIAWATHA, IA Managed business operations and sales development to ensure long-term financial growth and profitability.

Successfully analyzed cost and market-pricing trends to achieve the highest profit margin possible for each proposed solution (increased margins by 91% from ’08 – ‘12)

Streamlined process efficiencies and established sales and service goals to drive business growth

Lead a wide variety of projects – including system installations, documentation, updates, software development and procedural improvements – throughout all phases of life cycles

Consistently looked for and implemented new innovative ways to expand product/service offerings

Responsible for all office departments including HR, accounting/finance, employee training/development, sales and service, marketing, and software development and support BACHELOR OF SCIENCE DEGREE

Aug 2003 – May 2007 MOUNT MERCY UNIVERSITY

Earned a B.S. Degree in Business Administration with an emphasis in Finance Associates oF APPLIED SCIENCE DEGREE

Aug 2001 – May 2003 KIRKWOOD COMMUNITY COLLEGE

Earned a A.A. Degree in Local Area Network (LAN) Management

DATA MINING & ANALYTICS

R PROGRAMMING

Currently studying

EXCEL PROFICIENCY OPERATIONS MGMT

PROJECT MGMT

Provided operational and business related analytics to support day-to-day operations and provided recommendations on how to better our company’s strength in the marketplace.

Conducted data mining, cleansing, modeling and analytic reporting for corporate and client executives

Orchestrated the technical design and reporting of performance metrics across multiple divisions to aide in Caterpillar initiatives and directives

Instrumental in growing our telematics fleet from 492 to 5,067 connected assets over 2.5 years – generating an average of $2.2 million in annual incremental revenue (83% increase from year one totals)

Had sole ownership of our online parts operations – increased active users by 50%, total shopping cart transactions by 42% and dollars per transactions by 75% through extensive market and data analytics

Spearheaded our dealership’s customer experience program. Employee development and training, client outreach, and the use of analytics led to a 30% increase in our satisfaction scores over a two-year period

Maintain expert knowledge of all eBusiness systems and provide support and training to 1,100+ employees and clients

BUSINESS

INTELLIGENCE (BI)

Experience with Tableau, Google Analytics and learning Power BI

COMMUNICATION /

PROBLEM-SOLVING SKILLS

Versatile and accomplished data analyst with 10+ years of experience in evaluating and quantifying complex data sets from vast arrays of business segments and translating these results into understandable terms to inform strategic business planning and facilitate improved operations. Great attention to detail, superior communication and time management skills allow me to excel in driving project life cycles and ensuring optimal quality, performance and integrity is achieved.

LEADERSHIP ABILITY

ORGANIZATIONAL SKILLS

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