ANDREA J. COOK

Charlotte, NC ***** 704-***-****

www.linkedin.com/in/andreacookac ac11as@r.postjobfree.com

Results-oriented resource with 12 years of experience planning, testing, and implementing interfaces in the healthcare industry. Experienced in balancing projects independently or collaboratively within a team environment in a fast-paced, challenging environment. Seeking new opportunities to employ my skills towards state-of-the-art solutions for clients.

SUMMARY OF SKILLS

Microsoft Office Suite, SharePoint, Microsoft SQL, Agile Methodology, ASTM, SAP, ALM, TFS, Rally, TCP/IP, FTP, UNIX, Symphonia

EXPERIENCE

McKesson Enterprise Information Solutions (Paragon) 2009 - 2017

Senior Quality Assurance Analyst, HL7 Interfaces Charlotte, NC

Responsible for testing Health Level Seven (HL7) software for inbound/outbound interface transactions for clinical integrations such as orders, results, charges, and patient demographics. Took lead on analyzing test results, drawing conclusions, and making recommendations to stakeholders.

Evaluated and tested new and customized software programs, verifying compatibility and functionality met data integration needs and adhered to specifications

Articulated requirements and participated in testing with application auditors and developers for interface configuration enhancements and issue resolution

Executed detailed auditing in adherence to HL7 compliance for data flow between hospital system and third-party systems

Researched issues encountered during testing phase to determine if specifications required revisions; made recommendations accordingly

Provided guidance as Team Lead to onshore and offshore team members, ensuring smooth workflow and product quality from inception to delivery

Created interface test plans in Application Lifecycle Management (ALM) for software defects and enhancements for HL7 interfaces

Reviewed, tested, and supported XML-based transactions for CDA

Familiarity with common healthcare data source terminologies (LOINC, SNOMED, ICD, CPT, etc.)

Assisted Medical Record application auditors in testing HDM/3M messaging issues

Utilized Subject Matter Expert knowledge to conduct training sessions in Hyderabad, India for Tata Consultancy Services in order to incorporate offshore resources onto existing interface team, thus increasing team capacity

Utilized basic Microsoft SQL queries to research and analyze data for issue resolution, as well as to modify interface configuration and HL7 messages

Tested and supported interfaces towards Meaningful Use objectives under American Recovery and Reinvestment Act (ARRA) certification efforts as part of Scrum team

Provided level 3 assistance to Escalation Team on escalated interface performance

Worked with project manager to ensure expected results and deadlines were met

Managed concurrent projects in different phases of completion

Computer Programs and Systems, Inc. (CPSI) 2005 - 2009

Senior Interface Integration Analyst Mobile, AL

Responsible for implementing and supporting clinical interfaces using TCP/IP, FTP, ASTM, and HL7 protocols on the UNIX platform.

Coordinated integration projects with client for all aspects of implementation cycle

Worked with client to establish connectivity, analyze data format/content, and determine the appropriate configuration to populate data

Provided feedback to client and vendor to drive resolution of identified issues

Determined whether integration problems were caused by hardware, software, or user error, and made corrections to resolve problem

Self managed remote integration of clinical interfaces

Traveled to small community hospitals throughout the United States for on-site configuration and interfacing of Dawning Secure Network Interface (SNI) devices to laboratory analyzers and the hospital’s existing network

Communicated with a variety of software/hardware vendors (Allscripts, McKesson, Sunquest, Softlab, LabCorp, etc.) for information and assistance regarding implementation of and interfacing with their products

Fostered numerous client relationships through interactive support

Tested new interface software/hardware to evaluate performance

Provided remote installation support for clients after system integration process

Coordinated with programmers to create and define specifications for integration

Handled multiple installations in parallel and in different stages of implementation

Naval Oceanographic Office 2003 –2004

Research Analyst Stennis Space Center, MS

Queried classified data systems to complete products including reports and displays

Researched, organized, and maintained classified intelligence data

Created and updated automated data reports for distribution

Collaborated with programmer to develop more efficient data tracking system

Read message traffic and extracted pertinent information to relay to analysts

United States Air Force 1990 – 2000 Various Locations

Senior Emergency Actions Controller 1997-2000

Prepared procedures for emergency evacuation for natural disasters and enemy attack

Dispatched appropriate agencies in response to local emergencies as needed

Supervised, trained, directed, and scheduled work shifts for small diverse work team in a challenging, stressful environment

Provided communication and information support to various agencies to support mission requirements in a 24-hour operations center

Aircraft Electrical and Environmental Systems Specialist 1990-1997

Performed hands-on troubleshooting, inspection, and repair of aircraft electrical and environmental systems and components

Developed leadership and organizational skills by setting training priorities and scheduling training classes for certifying incoming personnel

EDUCATION University of Southern Mississippi

Hattiesburg, MS, BS

Emphasis: Management Information Systems

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