Joyce N. Williams

**** ******** *****

Mobile, AL 36575

Cell phone: 251-***-****

E-mail: ac11ak@r.postjobfree.com

Highlights of Qualifications

Able to make difficult decisions in stressful situations

Able to work closely with others; act assertively, use judgement and reasoning

Demonstrate leadership; provide instructions and encouragement to new team members

Understand and able to work all Microsoft Office programs

Recognized numerous times for performing outstanding customer service skills

Over thirty years of bookkeeping experience

Self-motivated and confident in making independent decisions

Very well organized and able to meet deadlines

Excellent leader-trainer, patient and effective when working with a wide range of personalities

Superior breadth of experience in banking and cash management

Excellent grasp of teller services procedures and policies

Strong organizational and interpersonal skills, high written and oral communication skills

Outstanding proficiency with using personal computers and 10-key adding machines

Experience

Thirty plus years’ experience in retail

Twenty plus years’ retail management experience

Bookkeeping

Inventory Management

Leadership Management

Accounts receiving

Bank Teller

Trained and manages new personnel as their mentor

Opened new customer accounts and closed existing accounts at customer request

Provided customer assistance with balance detail and other inquiries

Referred customers to appropriate financial services and products as required

Handled all customer complaints and issues with high professional courtesy

Cashed checks and processed deposits upon balance and signature verifications

Promoted new bank products and services to new customers

Oversaw and ran necessary reports to ensure that all statuses were worked in a timely manner and helped in any capacity necessary.

Resolved billing issues identified by insurance carriers and patients.

Reviewed claim denials and payer requirements for corrective action and prevention in the future.

Orientation of new associates

Education

Troy State Community College, May 1985

Business Administration (AA), May 1983

oFaulkner State Community College

High School Diploma, May 1981

oMcGill Toolen

Employment History

Head Book Keeper/Receiving January 1994 to February 2016

Naman’s Wholesale Meat Company

Customer Service/ Area Hardlines Supervisor August 2006 to Present

Kohls Department Store, Cashier supervisor manager

Shoe specialist & Customer service

Medical Billing Specialists February 1991 to January 1994

SAAD’s Healthcare

Head Banker Teller August 1987 to February 1991

AmSouth Bank

Cashier July 1977 to December 1987

SAM’s Club Wholesale

References

Jonathan Naman Manager B&B Petstop INC. 251-***-****

Allen Hirsch Owner of Bay Paper Co. 251-***-****

Dr. Andrew Burch Springhill Memorial Hospital

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