Customer Service Sales

SOLON K. PAGE

Marietta, GA ***** • 404-***-**** • **********@*********.***

PROFESSIONAL SUMMARY

Versatile Account, Logistics, SAP, and Supply Chain Analyst with extensive experience in working in fast-paced environments. Organized and process driven leader, skilled at developing efficient logistics procedures. Proven ability to think independently and handle multiple projects through to completion. Adept at interpreting and applying federal, state, and local policies, procedures, and laws. Excellent leadership qualities; supervises and leads top-performing teams to achieve company goals.

AREAS OF EXPERTISE

Process Improvement • Shipping & Receiving • Supply Chain Management • Logistics • Transportation

Team Leadership • Customer Service • Technical Skills • Operations Management • SAP/R3/7.40

PROFESSIONAL EXPERIENCE

Heidelberg USA

Customer Sales & Service Representative 2017-Current

Contractor

● Generate additional revenue by proactively prospecting new customers and upselling existing customers.

● Handle inquiries on customer orders, set up new customers and process orders via telephone, email and fax.

●Verify customer pricing and investigate any complaints/discrepancies.

● Provide eShop customer service by registering the customer, generating shopping lists, price and product verification. Provide training to the customer on placing orders online.

● Receive sales leads from field sales and account managers.

●Follow up with customers and generate quotes.

●Review backorders for delays.

●Provide stocking requirements and parts numbers to inventory.

●Pull inventory from another location if needed.

● Generate various ad hoc reports (daily sales, backorders, billing, bills not shipped, etc).

PaperMax USA, Atlanta, GA 2014 – 2016

Sales Support Analyst

Prepared customer orders by identifying costs and determining the most appropriate size based on weight.

Managed inventory, ensuring the proper storage and maintenance of all inventory within the warehouse.

Performed sales analysis and forecasting, as well as created and distributed sales reports to management.

Identified deficiencies within the sales process and made recommendations for process improvement.

Coordinated with logistics analyst to determine the most cost effective and efficient mode of transportation.

Created and implemented sales strategies to successfully meet established goals of the company.

Key Achievement:

Established new sales order process which directly resulted in an increase in efficiency and 50% error rate reduction.

Kimberly-Clark Corporation, Roswell, GA 2009 – 2014

Logistics Analyst

Coordinated overall logistics operations, ensuring that customer expectations efficiently and effectively.

Addressed all problems associated with order management in a professional and timely manner.

Served as main point of contact for all customer issues, questions, and concerns pertaining to orders, prices, logistics, customs, and shipping.

Increased production and team performance by leading and training employees on work processes.

Collaborated with merchandising and planning teams to coordinate inventory and strategize purchasing.

Key Achievements:

Achieved employee of the month for outstanding work performance

Veolia Transportation, Norcross, GA 2008 – 2009

Transportation Supervisor

Supervised, led, and coached a team of transit operators to successfully carryout day-to-day responsibilities.

Monitored processes to ensure goals were being met and workers adhered to all policies and regulations.

Planned, directed, and coordinated the overall activities of customer service workers.

Coordinated with other departments to ensure effective workflow and customer satisfaction.

Key Achievement:

Developed and implemented master transportation tracking system that eliminated double booking errors and mechanical errors; tracked buses and received estimate fix times.

Georgia Pacific Corporation, Atlanta, GA

Logistics Analyst 2000 - 2007

Determined most direct and cost-efficient route for each client.

Familiar with LTL, FTL, Drayage, and Intermodal forms of transportation.

Management client inventory via Vendor Management Systems.

Assisted in developing method for consolidating warehouse space and resources.

Served as SAP R/3 Key user and “Master User”; collaborated with Developers construct the software according to company’s needs.

Work with customers to schedule shipping and verify proper documentation.

Efficiently and accurately input contracts and rate information into data system.

Accurately input shipping and receiving information for customers.

Maintain relationships with customers through outside sales.

Respond to client needs in a timely manner and help resolve client issues.

Ensure on time deliveries and pick-ups by providing necessary information to steam ship lines and trucking companies.

Track and trace client shipments to ensure arrival and departure from ports.

ADDITIONAL WORK EXPERIENCE

Customer Service Manager, G.E. Capital, Atlanta, GA 1996 - 2000

EDUCATION

Bachelor of Science, Business Management / Operations, University of Phoenix, Marietta, GA

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