Administrative Assistant Customer Service

MARY GARCIA

**** ********* ****** ***** ** Worth, Texas 76120 817-***-**** ********@*****.***

OBJECTIVE

Professional with 15 plus years experience in the Corporate environment is seeking employment in a positive business environment involving team participation, career advancement, and personal growth. Specializes in building and maintaining professional relationships. QUALIFICATIONS

• Accomplished administrative assistant offering 15 plus years of administrative experience in the corporate environment.

• Consummate professional dedicated to making lives of busy executives easier. Serves as an effective gatekeeper; prepares well-researched and accurate documents, manages busy calendars, and efficiently handles daily office tasks.

• Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook), 10 key and key office equipment including Neopost mail room equipment, & multi-line switchboard operation. EXPERIENCE

NORTH TEXAS SPECIALTY PHYSICIANS 05/2015 - 04/2017 Legal Contract Administrator

• Assists attorneys and business owners in all stages of corporate transactions, including compliance, employment matters, contracting, including legal research and writing.

• Maintains corporate documents, vendor and provider contracts while providing contract terms and information to business owners when requested.

• Reporting of documents in document management system.

• Leads information gathering from key internal project stakeholders.

• Assists in development of corporate policies and procedures.

• Completes assigned initiatives as defined by the attorneys in the Legal Department.

• Maintains confidentiality of all work in progress and any other administrative duties. NORTH TEXAS SPECIALTY PHYSICIANS 11/2012 - 05/2015 Lead Administrative Assistant

• Provided advanced assistance to different departments.

• Performed various complex administrative support functions including analytical.

• Specialized in administrative duties to ensure efficient office operations.

• Coordinated company/corporate travel arrangements for all internal companies.

• Recorded meeting minutes for all Corporate meetings with internal and external Board.

• Produced assigned correspondence, reports and presentations using various computer programs; Word, Excel, Access, Power Point, and Publisher.

• Researched and responded to a wide variety of information requests from Executive Director and other professional staff.

Mary Garcia pg 2

• Supervised and reported performance of Administrative Assistants and Receptionists to Office Manager/ back up to CEO Admin Assistant.

• Negotiated contract pricing for travel arrangements with online vendors, Hertz, Budget and Expedia.

• Negotiated discounted corporate rates with Hotels and set up business accounts. LIFESYNCH 04/2000 - 07/2012

Administrative Services Manager

• Trained and supervised 10+ associates.

• Supervised day-to-day operations of the department including mail room operations.

• Led Facilities Management including requested RFP's and final selection of vendors.

• Assembled, Retrieved, and Maintained medical documents and records according to guidelines and regulations; maintained electronic chart tracking system.

• Created and submitted Quality Improvement reports as requested.

• Communicated and built relationships effectively with other departments including medical directors and their clinical staff.

• Met with upper management to arrange assistance for any additional administrative assistance.

• Composed letters, memos and additional correspondence, compiled reports for executives.

• Scheduled appointments and made travel arrangements for executives and directors.

• Coordinated event planning.

• Negotiated pricing for goods and services; ordered and maintained office supplies for entire company.

• Reviewed and ensured all invoices were accurately billed before forwarding to accounts payable.

WALMART 1996 - 2000

Customer Service Manager

• Trained and supervised 14+ cashiers.

• Maintained schedules for cashier coverage.

• Assisted and approved large check quantities and provided customer service for escalated issues.

• Attended leadership meetings.

EDUCATION

University of Texas, Pan American 1978

Required general studies

Pharr San Juan Alamo High School 1974 - 1978

High School Diploma

Honorary Member - National Honor Society & Mu Alpha Theta REFERENCES PROVIDED IF REQUESTED

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