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Operations Manager

August 29, 2017

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Muhammad Abuzar Khan

Flat # C-** Faiza Heights,

Sector 5-I, North Karachi,

Karachi, Pakistan.

Contact: 92-313-*******


Objective : -

Looking for a challenging opportunity with a reputed organization where I can utilize my abilities, skills and experience for the general growth of the company; and to enlighten my experience and expertise. Career Chronology:-

Organization Designation Duration

Ambitious Enterprises Pvt. Ltd. Operations Manager Jun 2017 To till date Lucky Entertainment Pvt. Ltd. Customer Service Executive Jan 2017 Jun 2017 K-Electric (formally known as KESC)

(118 Response Centre)

Customer Service


Jun 2014 Jan 2017

SRS Electrical Engineering Pvt. Ltd.

(Warid Project)

Shift Officer NOC

(Sindh & Balochistan Region)

Jul 2012 Feb 2014

A.K Power Engineering Pvt. Ltd

(Warid Project)

Operation Support Executive

(Karachi Region)

Jan 2012 Jul 2012

A.K Power Engineering Pvt. Ltd

(Warid Project)

Team Supervisor

(Karachi Region)

Jun 2011 Jan 2012

Evolution Media Network Coordinator Aug 2010 May 2011 ICON Marketing Network Coordinator Feb 2009 Aug 2010 Out-bound International Marketing. Customer Service Representative

Mar 2008 Oct 2009

Experience: -

Ambitious Enterprises Pvt. Ltd Jun 2017 To till date Operations Manager


1. Handle all delivery issue. Full the consumer demands, 2. Manage all branches issue. Making salaries of staff. 3. Manage supply and demands of product.

4. Maintain the quality of products.

Lucky Entertainment Pvt. Ltd. Jan 2017 Jun 2017

Customer Service Executive


1. Operate and handle the all imported rides.

2. Escalation the all issues of floor to higher management. 3. Maintain the new data of consumer.

4. Provide knowledge to consumer about new services of company. 5. Maintain the floor Adherence.

6. Have to increase the company profits, like to motivate the consumer to try new offers. K-Electric. (Formally known as KESC) Jun 2014 Jan 2017 Customer Service Representative


1. Receive the consumer call and answer about their quires. 2. Generate the complaint ticket on consumer complaint. 3. Maintain the SOP and AHT.

4. Maintain the new data of consumer.

5. Provide knowledge to consumer for Outages, Power failures, Transmission Issues & area issues. 6. Take the feedback about the complaint and try to resolve it ASAP. 7. Provide knowledge to consumer about new services of company. 8. Collect the new data of consumer to maintain their profile through outbound campaign. SRS Electrical Engineering Pvt. Ltd Jul 2012 Feb 2014 Shift Officer Noc


1 Monitoring for Outages, Power failures, Transmission Issues & External alarms. 2 Moving technical teams on outage & alarms and taking feedback for data support. 3 Distribute tickets to engineers and technicians. 4 Communicate with site Engineers and Others NOC to remedy the problem. 5 Weekly collection and monthly formulation of various network performance indicators like Down Time, Repetitive Alarms, etc.

6 Forward the weekly report of KPI rate to the higher management. 7 Plan work fulfillment and approval.

8 Troubleshoots minor Problems Electrical & Mechanical. A.K Power Engineering Pvt. Ltd Jan, 2012 Jul 2012 NOC Executive


1 Handled Operational Matters for Karachi region.

2 Monitoring of site Alarms. (MF, MF-D, HT, DOWN)

3 Clearance of down sites in minimum time.

4 To handle complaints

5 Daily scheduling for technical staff for technical complaints and their rectifications 6 Arrangements for dispatches of material, vehicle or site mobilization 7 Making reports for higher management.

A.K Power Engineering Pvt. Ltd Jun, 2011 Jan, 2012 Team Supervisor


1 To handle all maters related for sites.

2 Maintained the daily PM record

3 Coordinate to others complainers.

4 Supervised Installation and maintenance of equipment. 5 Making reports for higher management.

6 Troubleshoots minor Problems Electrical & Mechanical. Evolution Media Network Aug, 2010 May, 2012



1 To Complete Clients Demands

2 Arrangements of transport.

3 Arrangements of wardrobes for models.

ICON Marketing Network Feb, 2009 Aug, 2010



1 To publicity of company products.

2 To provide volunteers.

3 Arrangements of Company EXPO.

OUT-BOUND International Marketing Mar, 2008 Oct, 2009 Customer Services Representative


1 To handle fresh bookings

2 To handle complaints

3 Provided customer additional information about company services. 4 To manage electronic data

5 To generate daily reports.

6 After order confirmations arrange the goods and delivered to customer. EDUCATION:

1. BSC. Karachi University, Pakistan.

2. F.SC Board of Intermediate Education, Karachi, Pakistan. 3. S.S.C Board of Secondary Education, Karachi, Pakistan. Knowledge Skills & Abilities:

1 Good knowledge about SOP. Perfect maintaining AHT. 2 Troubleshoots minor Problems Electrical & Mechanical. 3 Good Knowledge of Telecom Operation.

4 Good Analytical Skills & Reporting skills.

5 Good Knowledge of database design.

6 Ability to handle Costumer and Pressure.

Others Skills:

1. Plants Plumbing: R.O plants complete installation 2. Air Conditioning: Maintenance, Repairing And installation 3. Electrical: Automatic panel LT panel And ATS panel Making, installation and repairing 4. Mechanical: Maintain, Operate & Trouble shoot Minor and major issues 5. Electronics: Repair and maintain home appliances. I.T. Skills:

1. Perfect handling on SAP, VICI dial, High path, Siemens OpenScape & Genyses. 2. Ms Office 95 / 98 / 2000 / XP (Word, Excel, PowerPoint) 3. Installation of all types of software & Hardware. 4. Physical Networking, Routing, Switching.

5. Performing the testing of newly developed Software & applications. Language Skills:

1. Good Fluency in English / Urdu (Reading, Writing, Speaking) Personal Data:

Marital Status : Single

Date of Birth : 30.07.1993

CNIC : 42101-6431092-3

References : Available upon request

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