* * * * * t i c P a r k A p a r t m e n t s

R e l a x a t i o n S t r e e t

C e n t u r i o n

0157

S o u t h A f r i c a

+ 2 7 84 7 5 3 0 9 5 9

M t h e t h w a o n i c a 1 1 @ g m a i l . c o m

Career Story

My personal belief is that with courage, vision and passion a great deal can be achieved hence, the words which inspire me are that “It always seems impossible, until it is done” -Nelson Mandela. Over the years I have attained numerous skills and competencies and I am certain of the fact that my knowledge and experience will prove to be an asset for an organization.

- Onica Mthethwa

Education and Training

I Plan to pursue a

Diploma in Human Resource

Development

2009- 2010 BOSTON CITY CAMPUS

I have completed my Business Administration certificate. 2007 -2007 MINERVA HIGH SCHOOL

I have completed my matric

Other

Driver’s License Code 10 ( Heavy Motor Vehicle)

Work Experience (Current)

Position

Administrator

Financial Services

1001- 5000 Employees

Date

March 2017 – August 2017

(Contract position)

Core KRA’s: Call audits, data

capturing and reporting

Indexing /Exporting insurance calls

conducting call audits and Data capturing

Compiling weekly stats for reporting purposes

Assist team leader in retrieving calls for quality purpose

Adhering to relevant business rules and reporting irregularities Work Experience

Organization

Discovery- Bankmed

Financial Services

5001+Employees

Position

Administrator

(12 Month contract)

Date

September 2015 to August 2016

Core KPA’s: Administration,

data capturing

Managing all day-to-day deliveries into Discovery and to assist Members by printing new membership cards

scanning high volumes of documents received

Applying the appropriate business rules to identified docs. Other Work Experience

Period

July 2012 to April 2015

Financial Services

1001- 5000 Employees

Position

Sales Consultant

Core KRA: Sales, customer

service

My responsibilities were to conduct telephonic sales and to:

Participate in acquisition campaigns

Conducting outbound calls for Insurance(Funeral Policy)

Negotiating, prioritizing and offering suitable products

Providing high level of customer service

Executing client requests i.e. amendments, alterations, cancellations

Adhering to call quality standards

Engage with clients through effective communication

Diarising appointments and scheduling call presentations

General Administration & Data capturing

Work Experience

Period

Aug 2010 to April 2012

Telecommunications

5001+Employees

Position

Service consultant

Core KRA: Customer Service

As a Consultant my role was to Provide High level of customer service to clients and:

Providing high level of customer resolution services

Perusing and processing of cellphone contracts

Collections on accounts that are in arrears in order to rehabilitate the accounts in a cost effective manner.

Facilitating upgrading of cell phone packages

Capturing new contracts

General Administration

References African Bank ( Insurance): Tidimalo Hatidani 011******* African Bank (Sales): Lesetja Mokoka 010*******

Discovery: Francois Ngomane 073-***-****

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