Resume

SHARON K. BAKER

C: 317-***-**** H: 317-***-**** ac110b@r.postjobfree.com

Executive Profile

High-performing operations executive with solid experience managing all levels of multiple projects and

committees

Skill Highlights

Leadership/Communication Skills

Employee Relations

Project Management

Human Resources

Service Line Expansion

Business Operations

Risk Management

Broker Relations/Benefits Administration

Budget Development

Performance Management

Regulatory Compliance

Team Facilitation

Core Accomplishments

Leadership/Communication Skills:

Function as member of leadership team focused on business outcomes, budget, strategic planning and operational improvement

Responsible for federal, state and local administrative and staff compliance with regulatory agencies related to CMS, Joint Commission, Department of Mental Health, and Department of Child Services

Project Management:

Initiated and implemented PTO, talent management and succession planning programs which resulted in increased staff satisfaction with employee benefits as well as improved hiring, recruitment and turnover

Provided strategic direction for safety in the workplace to include staff training, implementing an emergency management system, working with local law enforcement, and hardware installation

Human Resources:

Implemented a successful staff wellness program which resulted in a decrease in health insurance loss ratio from 104% to 64% over 3 years

Continuously worked with brokers to enhance benefit offerings to include voluntary benefits, EAP, online enrollment tools and automating open enrollment process

Provided annual report to Board of Directors regarding accomplishments, opportunities for improvement, compliance statistics and a vision for short and long term projects as a result of the data

Implemented a comprehensive automated talent management system to include job descriptions, initial and annual performance reviews, development planning, goal setting, and succession planning

Overhauled compensation program to include position review, benchmarking, and new salary structure

Chaired financial wellness subcommittee and participated in all committees. End result saw an increase in the accountability, oversight and participation in the retirement plan by 32% as well as adding staff enrichment and onsite financial planning

Spearheaded the implementation of an online learning and training system for staff and supervisory training. Data is used for career ladders, mandatory training and internal and external professional development

Provided staff support for Hope Academy High School, the first tuition-free recovery high school in Indiana

Provided staff support for Cultural Diversity and Inclusion committee

Budget Development:

Responsible for all benefit programs, ensuring costs are within strict budgetary accepted variances

Oversaw human resources, switchboard, liability, malpractice, property, facilities, and nutritional services budgets

Professional Experience

Director of Human Resources and Support Services 11/1990 to 7/2017

Fairbanks Hospital, Indianapolis, IN

Responsible for all human resources of the Hospital to include benefits administration, policy and procedures, salary administration, staff development, workers’ comp, recruitment and training

Direct supervisor for support service functions (dietary, housekeeping, maintenance, switchboard)

Point of contact for all legal and liability claims

Committee assignments/chair include Leadership, Operations, Data, Safety, Quality Improvement, Staff Appreciation, Professional and Financial Wellness and Board HR committee

Administered employee engagement programs to increase employee satisfaction and retention

Reduced employee turnover, implemented staff satisfaction programs, launched workplace wellness and paid time off programs

Rolled out talent management program which included job description redesign, performance management, goal setting, skills checklists, succession planning and staff growth and development

Led cross-functional teams in program redesign for employee development using metrics and data to drive change and decision making

Strengthened company's brand by becoming an Employer of Choice through upgraded, cost effective benefit programs by adding short term and long term disability, tuition reimbursement, comprehensive health plan and retirement plan

Developed and solicited feedback for completely revised Employee Handbook. Responsible for annual revisions through focus groups and reviewing employee feedback

Responsible for supervisory coaching through difficult employee performance processes as well as serving as the backup for compliance and ethics concerns

Established a posting, hiring, and recruiting process and coordinated all new employee orientation processes

Automated the Human Resources Department to provide a current data base for employee benefits, training, certification and license expiration and salary administration

Personnel Manager 11/1987 to 10/1990

Eastway Community Mental Health Center, Dayton, OH

Administered personnel function for a private community mental health center in Dayton, Ohio. Responsible for staff training and development needs, agency workshops, and company benefits oversight. Provided budget preparation and support for annual work plan.

Staff Services Manager 06/1980 to 03/1987

City of Albion, Albion, MI

Directed all personnel and purchasing duties for City government. Prepared and compiled all labor relations and contract administration profiles for 6 different labor unions. Responsible for special projects such as handicap compliance, Summer Food Program for Children and large equipment purchases. Staff liaison for City Human Relations Committee

Education

Master of Public Administration: Personnel Management - Western Michigan University, Kalamazoo, MI

Bachelor of Science in Public Administration: Labor Relations/Law Public Policy - Indiana University

Volunteer Activities

Founding family member of Heroes of Public Safety Foundation which is a non-profit organization devoted to assisting first responders in choosing a career in public safety.

Sprint Triathlon Volunteer and Participant

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