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Senior Quality Manager

Ashburn, Virginia, United States
August 28, 2017

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Karen L. Fisher MBA, CSSBB




Performance Management Audit Authority

Kaizen Method Voice of the Customer

Supplier Compliance Process Improvement

Corporate Representative Capital Improvement Projects Professional Experience:

• Develop international and domestic Quality Management Systems and integration teams in compliance with ANSI, ISO 17025, 15159, 9001, 9000, for Public Sector, Private Sector and Government to include: Federal Transit Administration, Veterans Administration and Department of Transportation.

• Lead and drive corporate and project QMS functions and activities. Responsible for project resource allocation, administration of portfolio process improvement projects (PIP) from preliminary engineering through design-build. Established operational guidelines, performance goals and metrics.

• Ensure operational integration; vertical and horizontal to line of business

(LOB) and project: procurement, controls, scheduling, audit, procurement, change management, inspection and testing.

• Identified and analyzed quality management issues and the impact on policies, mission and/or scientific and engineering studies. Responsible for verification of supplier, subcontractor and contractor procurement. Review all major purchase orders, change orders, and contract/subcontractors for compliance and congruence to ratified contracts.

• Oversee/implement stakeholder decisions on systemic quality improvements. Revise and recommend continuous improvement changes for creation of policies, practices and procedures in order to implement quality goals. Lead organizations to certifications. Conduct periodic progress reviews, contractor surveillance, and project/management audit.

• Manage customer expectations and contribute to a high level of customer satisfaction. Provide stewardship to suppliers, fabricators, manufactures more importantly build cohesive customer/client relationships. Achieve buy-in from all stakeholders.

• Tiger team member for business development, and responsible for project management plan, and project charter. Contribute to and implement business plan and communication plan. Deploy quality management principals and training strategy. Employer: HNTB Corporation


BS, Science, Queens College

Queens, New York

MBA, Business Trinity University

Washington D.C.

Executive Leadership

Georgetown University

Washington, D.C.

American Society of Quality

Board of Director

Audit Chair 509

Trinity University

Board of Director

North East Region

Project Management Certification


ANSI Auditr

Six Sigma Black Belt

Certified Quality Manager

Certified Quality Auditor

Adjunct Professor

Professional Affiliations

National Association of MBA

WTS International

American Society of Quality

Professional Experience 23 years

Karen L. Fisher MBA, CSSBB

HNTB Projects:

• Washington Area Metropolitan Transit Authority (WMATA) Washington D.C. (#034236)

Regional Quality Assurance Manager

PQAM Consultant serves as client liaison and quality representative for WMATA; advise Senior Management of cost effective solutions, project quality activities, nonconformance’s, variance and CAPA. Design organizational QMS for Engineering Procurement Construction (EPC). Start: 05/2015 Current Cost: 6 million

• Charlotte Gateway Station Multi Modal Project

Charlotte, North Carolina (#00396)

Regional Quality Assurance Manager

Responsible for developing Quality Assurance Program to include Quality Manual, technical services documents and process required for the design- build. Provide oversite for track and structures design to include; intercity passenger Station Track Design, railroad structure design, utility coordination and railroad construction phasing plans. Start:11/2015 Current Cost: 3.5 million

• Charlotte Area Transit System Management, Charlotte, NC (#57926) Regional Quality Assurance Manager

Responsible for developing and executing an overarching quality management system (QMS) for CATS Blue Line Extension Project in compliance to FTA guidelines and congruent to CATS Project Quality Plan. Establish, integrate and monitor 7 prime contracts quality assurance programs for organizational development and transparency. Conduct contract audits and DBE compliance.

Start: 6/2015 Current Cost: 1.2 Billion

• Washington Metro Area Transportation Authority (WMATA) New Electronic Payment Program, Washington DC

Senior Quality Assurance Officer

Ensured subcontractor contract compliance and deliverables. Coordinated construction e f f o r t s for 3rd party construction activities for WMATA regional New Electronic Payment Program to include 110 mezzanines and stations. Managed DBE and project compliance schedule, provide oversight of inspection and testing analysis. Developed dashboards, performance matrix and statistical analysis to ensure operational compliance.

Start: 7/01/2014 End: 5/2015 Cost: 2.1 Million

Fisher & Fisher Quality Consultant LLC

Owner 9/2010-3/2014

• Six Sigma Consultant, Veterans Administration Automated QMS for Center of Veterans Enterprise in compliance with ISO 9001and lead accreditation by third party registrar. Developed and integrated Change Configuration, document control and audit database to ensure optimum project performance.

• Cytec Aerospace Materials Inc. implemented global corporate quality assurance system for (8) regional LOB’s, which led to certification and accreditation to NADCAP, AS9101 and ISO 17025.

• Maryland Department of Compliance. - In coordination with Agency leadership, identified opportunities for strategic partnerships with corporate, state and private organizations to advance the goals of quality and to obtain funding to enhance quality management programs.

• Pension Board Guaranteed Corporation- Mapped, revised and authored financial procedures for database integration. Launched automated interface Karen L. Fisher MBA, CSSBB

for certification process which resulted in decreased turn-around-time by 57%.

Bechtel Corporation Projects

Dulles Transit Partners

Project Acquisition Quality Assurance Manager

Assured the Project’s congruence to Federal Transit Administration, ISO, 9000 and ANSI standards and federal, state & other governmental regulatory requirements. Managed procurement quality requirements (ISO 9001) for $4 Billion Dollar, Dulles Silver Line Transit project. Responsible for approving procurement contract QA requirements suppliers/vendors during prequalification, preliminary engineering and design-build. Responsible for change management and DBE compliance.

Start: 5/2007 End: 8/2010 Cost: 4 Billion

Bechtel National Inc.

Project QA/QC System Manager

Biological Threat Reduction Program

Country Lead for NGO; under the umbrella of Dept. of Defense Threat Reduction Agency (DTRA) implemented and executed international compliance programs for the Public Health Laboratory System in Kazakhstan, Uzbekistan, Georgia, and the Former Soviet Union. Managed 3 international teams and 10 QA Lead Auditors. Biological Threat Reduction Program (BTRP) under the guidance of International Standards Organization 17025, ISO 15189 and ISO 9001

Start 2/2004 End Date: 5/2007 Cost: 3.7 Billion

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