Nouredine Idrissi

Software upgrade tester

Morrisville, NC 27560

ac10zn@r.postjobfree.com - 718-***-****

Seeking an IT position to work closely with the technology team and characterize the support and implementation of the platform where my knowledge can effectively contribute to the successful and advantageous operation of the organization.

Highlights of IT Skills

WORK EXPERIENCE

Field Engineer on

FieldNation- OnForce- Work Market-OnePath - Raleigh, NC - July 2016 to Present Working as a field engineer for different platforms, the most work is done with One path Telecom, Jobs vary from Telecom, installation, POS upgrade and configurations, troubleshooting analog, digital and fiber connections. Install routers, cradle points, cutover networks, de install hardware, upgrade systems for Banks, Walmarts and food chains. some jobs require more in depth networking skills where others require hands on tools and experience to make sure all running smooth with less time and labor. Upgrade phone systems from analog to digital within hotel chains and retail stores and on call service for all networking issues. Support Engineer

EMC Services - Apex, NC - October 2015 to June 2016 rack and stack and install routers, switches and wireless controllers. Managed switches, routers, firewalls and [Equipment type] equipment. Maintained flash drives and build drives with different capacities and speed,,cabled cabs for testing and quality control all eady to ship cabs and calibrated them. Managed application patches, data backup, security changes and network configuration. Tested and troubleshot new versions of EMC Dell software. Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location. Terminate also fiber and cat 5/6 from end to end for testing. Clean fiber cables and ran diagnosis on all hardware ready to ship. Software upgrade tester

USPS - Raleigh, NC - January 2015 to October 2015

Clearance received

End to End integration of a large scale application that that sits between the network and the applications that are distributed across the network. Part of a mission critical team overseeing day-to-day operations who is in the process of upgrading the software on all of the POS window terminals at all USPS locations (17K+ stores), Researched and maintained support services for existing and new business applications and/or information systems solutions through integration of technical and business requirements per standard HP IT process methodology (such as ITIL and ITSM). Integrated 3rd party software (ServiceNow) and re-designed the OU's infrastructure of AD.Configured Riposte software implementation, created documentation from known issues, testing and maintenance of applications that uses the same DATA, EDM (Enterprise Desktop Management) AND EMS -IBM tool to log and report software upgrade. Used ERP functions to support all BU's, Deployed Riposte using LAN/WAN and Wireless Networks while the Business is still in production. HP Quality Center tool for testing and debugging. Created scripts on PowerShell to automate schedule deployment. Act as a liaison between customer, suppliers, and other technical groups to resolve network and hardware problems. Supported a Project of 1200 plus Machines in Active Directory, including Monthly Security Patches, Anti- Virus and Policies that are written and configured for that OU. Customer Service Award Analyst client focused approach with strong interpersonal skills. Monitoring of all Clusters, flagged and schedule alarms. Associate Administrator

CrossView- IBM - Raleigh, NC - April 2012 to January 2015 Supported internal infrastructure requirements, including servers, networking, Active Directory, VMWare, Symantec, VPN, Veam Backups. Prioritized and responded to tickets (using Jira) • Helped standardize department Wiki pages and documentation. Provides customer facing Wiki documentation on tasks necessary for their positions, maintained daily performance of Window Servers and computer systems, standardized and maintained computer images for deployment (Using SmartDeploy). Part of a 24 hour on-call rotation for emergency, administered AWS (Amazon Web Services) for customers that Crossview hosted their DATA Center, Maintained customer servers, added memory and Monitored Vcenter and Solarwinds for downtime and traffic. Created n helpdesk standards and procedures for resolving issues, stayed current with system information, changes and updates, assists in planning and integrating new technology solutions SAP CRM- Analyst

IBM-Lenovo - Research Triangle Park, NC - February 2012 to April 2012 Worked under BT\IT Teams, Experience with mapping business requirements, translating to IT/Organizational Process changes, system testing and end user training and Organizational Change Management impact assessment is required. Experience in application release processes of ASAP and an Agile methodology is a pre-requisite. Resolved Remedy tickets about SAP CRM access. Ran HP Quality Center reports, created defects and assigned them to proper teams Support BT and BC with day to day applications, WebEx and meetings minutes. Created business roles for SAP ECC and SAP CRM and PFCG roles for end users. Test new applications and make necessary recommendations for BT. Supported multiple Lenovo projects to separate the 2 global operations from each other starting 1/1/2013. Daily WebEx meeting to push for smooth transition put in place business processes owned by Lenovo. Trained end users on Remedy ticketing system and ECC /CRM.platforms.Run SOD conflicts reports using CGQ to avoid possible high risk audits. Removed high risk access, and limit access to business users. Provide ID's in testing and production tools and audit roles for potential risks. Window migration from legacy XP systems architecture to Windows 7 and support Outlook/Lync roll out. Excellent communication skills, strong leadership, good organizational skills, and strong project management skills

Helpdesk Analyst

Glaxo Smith Kline - Research Triangle Park, NC - February 2010 to January 2012 Provided first level technical support using Remedy extensively to record and track issues, while maintaining SLA's on target. Resolved hardware and software connectivity issues with LAN, WAN and WIFI. Assisted users with access to company intranet, VPN using 4G Verizon Mifi Devices and 4G ATT Hotspots tools. Unlocked users using RSA server and active directory.

Helped Users with IPAD's, tablets PC's to configure exchange servers on them, HP, DELL and Lexmark Printers configuration support, wireless printing, print head and feeder replacement and debugging drivers tools.

TELECOM FIELD

TTI of NY - New York, NY - May 2008 to February 2010 Handled escalated issues relating to employee Benefits, Insurance, 401K, Health, Retirement, Payroll deductions, Stock Options, Garnishment, System Connections, Logins, training and documentation. Troubleshoot escalated end user access to online Benefit Groups application. Audited and reconciled HR database, created vendor migration network database and implemented new connections structure with Salesforce.com and built process to map vendor data migration to sales and finance databases. Used Remedy to log, escalate, and resolve issues. Created Network ID, Removed and flagged termed employees, Access control to Consultants and Contractors. SAP Analyst

United States Postal Service - Washington, DC - February 2004 to April 2005 Helpdesk support for over 10.000 postmasters with Unix and Windows software, NCR hardware and HP printer's issues. Added new hired to access lists and disabled termed employees and contractors Using SAP CRM Modules, Identified, collected and analyzed HR- FICO DATA in the transition period from Legacy to SAP. Reconciled postmaster's reports and resolve discrepancies in SAP. Compliance with SOX. Audited access level on OU's for all end users and report mitigation risks. Administered all POS ONES terminals, SASS and eRMS and printers. Escalated technical issues to Vendors and stakeholders. Monitored AD for disabled and locked accounts. Administered access lists for all USPS apps with Security Matrix. SAP HR Administrator/Helpdesk

Computer Science Corporation - Fairfax, VA - May 2001 to April 2004 Handled SAP implementation Life Cycle project. Formulated SAP solutions and makes recommendations for prospective or existing clients regarding benefit plan design and administrative requirements and integration into SAP modules.

Provided End-Users with SAP training from blue print phase to post production and while documenting all processes. Handled escalation support Help Desk issues and worked on creating a knowledge base. Coordinated SAP issues and trained staff on production database. Work effectively and efficiently with the IT Support Team Helped employees with ESS.MSS. Created job codes, positions and updated org structure. Using FICO, run payroll, tested changes taxes, Garnishment entries and controlled-processed expenses accounts.

EDUCATION

Bachelor's CS in CS

universite de nanterre - Paris FRANCE

January 1996 to July 2002

SKILLS

CABLING, RACK AND STACK, WIRING TESTING

ADDITIONAL INFORMATION

. POS Systems, cradlepoint, Meraki and Avaya phones

• Operating Systems: MS Windows NT/2003/2008/2012 and Linux (Red Hat, Fedora)

• Networking Hardware: Cisco Catalyst Switches (2900, 3500 series), Routers (2900, 3700 series)

• Software: MS Office 2013, ERP, ServiceNow, Salesforce and Citrix platforms.

• Scripting: Python, and Shell (Basics)

• Database: SQL Server 7.0, MS Access, MySQL

• Storage: NAS, SAN, Cluster Data ONTAP 8.2

• Virtualization: Microsoft Hyper-V, VMware Workstation and VSphere 5.5, Oracle Virtual Box.

• Security audit and mitigation and Alarming access.

• NOC's and War Rooms soldier

• Active Directory, XenApp, Policies and Objects administration

• Monitoring of all these tools: IBM EMS, VSphere, Solarwinds, Netscaler AND NetAPP HA

• Field Service Engineer (On call and on rotation).