Customer Service Operator

Khaled Farrag El-Mohamady

Address: Mansoura Nationality: Egyptian

Mobile: +2 (0-120-**-**-*** Birth Date: 16th seb1984

E-Mail: *********@*******.***

Objectives:

Well experienced in customer services, hospitals and Computer with over three of working experience. Highly motivated person can handle work pressure. Aim to work in an Organization that has competitive, Professional challenging environment, which paves way to prove myself and puts forth the best in me. I'm thanking you in advance, for your consideration.

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Work Experience:

May 2013 up to date

Delta fertilizers and chemical inds.

Egy- Talkha

Control Room Operator

Responsible for proccessing the production step by step and operat it

Responsibilities:

- Adhere to plant operational procedures for production goal achievement and handle work safely.

- Input operational system status with applicable journals and control system tools.

-Function as plant operation to calibrate and troubleshoot automation, power and building interface systems.

-Gain awareness of system operating requirements and trends and suggest operating adjustment suggestions.

- Manage electrical and mechanical equipment and facilities with the competency of a plant operator.

- Conduct emergency operations for electric service and protecting station equipment.

- Direct Senior Operator and Fuel Handler Assistant for effecting changes in plant conditions.

- Oversee control desk consisting of 8 HMI computer screens.

- Reply to production floor requests and machine stoppage alerts.

- Oversee productions and process key metrics for operating plant machinery within parameters.

- Assess machine logs and support Process Engineer to troubleshoot.

- Handle equipment maintenance and tagout as per standard operating procedures.

- Ensure timeliness, completeness and administrative requirements accuracy.

- Submit internal Work Orders for equipment failures.

- Receive and reply to calls on organizations and agencies.

May 2008 up to Sep 2011

Tawam Hospital

UAE- Al Ain

Customer services agent

Responsible for registering patient every time they want to see physician

Responsibilities:

*. Using (HIS) SYSTEM for registration and scheduling for patient and updating their charts.

*. Working with billing system for financial part

*. Working with (ARIA) SYSTEM for patient who is taking radiation treatment and referral

*. Register patients who want to see physicians

*. Update patients information incase there is any changes in their information's

*. Request patient's medical record charts which contains all their medical information

*. Answering all questions which I can receive from patient about their appointment and all required

Documents needed to update or open new charts for treatment

Jun 2007 up to 31 march 2008

Group 4 security

UAE- Al Ain

ARC Operator

Responsible for supporting communication within an organization or between organizations, User maintenance and Configuration our System line ARC ( Alarm Receiving Centre )

Responsibilities:

*. Present or assist and complete other tasks as assigned by senior management.

*. Dealing with people from different Nationalities through phone

*. Undertake any required review of complains to a high professional standard.

*. Online Help Desk Support and Setting up user, Customer accounts

*. Prepare daily, weekly, and monthly statistical reports and other clerical works

*. Working with minimal supervision and without assistance

Seb 2005 up to Feb 2007

Sawa 4 for Web Hosting

Mansoura, Egypt

Online Customer Service Agent

Job Responsibility:

Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.

Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document the interaction through contact tracking.

Provide quality service and support in a variety of areas including, but not limited to: billing, equipment, coverage and system troubleshooting.

The primary point of contact for customers with complaints, queries or Request for information

2001 - 2005

Bachelor degree of Computer Science and System Information

Delta Academy, Mansoura - Egypt

Jun 2006 – july2006

English conversation course

English for specific purposes research center

Mansoura university–Egypt

27Aug 2006

Equal my certificate with bachelor degree in business management

Supreme council of universities (scu)

Cairo university–Egypt

Arabic (speak- read- write)excellent

English (speak- read-write)excellent

Strong power decision, outstanding quality as a Team Leader, having an excellent Experience to manage any kind of crises management, quickly applicable in a right way

Outgoing person, taking initiatives, challenges and results oriented.

Interactive person who finds it easy to communicate and initiate new contacts.

ready to learn from others and Share their Experiences as a Team Player, Skilled, Ambitious, Flexible, Reliable, and Responsible with good communication skills

Good Command of English, Arabic and some knowledge of French

MS Office, MS DOS, All the Operating systems of Microsoft Windows and Servers for more than 8 years.

User Maintenance, Startup/Shutdown, Backup- Restore, Printer Control, Networks, Disassemble and Assemble of computers

Fast leaner for any application or program environment

Can work under pressure

Navigation

Search engine

Hyper text markup languages (html)

Fast typing ( Arabic – English )

Conclusion

I will have a great honor to be Part of Your Team, share your Experience and Skills to meet client's satisfaction

Contact this candidate