Customer Service Manager

Kaleem Masih

Email: *********@*****.***

Cell: 385-***-****

Objective:

Seeking a position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company.

Skills:

Organized Multitasking Communication and Negotiation Discrete and Ethical Problem Solving Dual Focus

Work Experience:

Utah Higher Education Assistance Authority (UHEAA). September 2016 to Date

Loan Processing Representative II

Responsible for processing various status change requests;

Reviews and processes borrower correspondence regarding student loans.

Reviews and processes borrower applications for Income Driven Repayment Plans.

Performs income calculations using information and documentation provided in borrower applications.

Determines borrower eligibility and makes decisions using established guidelines, procedures and compiles, sorts, verifies accuracy of data to be entered.

Complies with all appropriate policies, procedures, safety rules and regulations. Communicates and complies with performance metrics and deadlines.

Christ Evangelical Mission Pakistan. March 2009 to November 2015

Project Manager / Manager Human Resource

Provided overall administration and supervision to four community projects.

Maintained & supervised HR and Administration related functions and payroll.

Developed strategy & project plans.

Coordinated with all executive members, arranging meetings, writing minutes, keep contact

with organizations, friends (donors) and vendors.

Managed database

Provided support to Chief Executive Officer, preparing audio visual presentations.

Link dot Net Telecom (Pvt.) Ltd. Pakistan January 2008 to December 2008

Assistant Manager Human Resources

Kept and updated personal files in system of fifteen hundred employees all over the country.

Managed payroll of fifty offices within the deadlines.

Provided recruitment & selection support to more than ten sub- offices.

Managed employee’s benefit and compensations.

Provided orientation to new hires and strategy with leaving employees and their final clearance.

Dancom Pakistan (Pvt.) Ltd. July 2001 to December 2007

Assistant Manager Human Resource & Administration

Maintained more than one thousand employee records in computer & payroll.

Managed office and negotiated with vendors.

Booked flights arranged hotels for guests and managed conference events.

National Product Sale (NPS), Salt Lake City, Utah Feb 2016 to Sep 2016

Cashier / Customer Service

Handle cash transactions with customers, issue receipts, refunds, change or tickets.

Resolve customer complaints and provide relevant information to ensure satisfaction.

Education / Qualification:

MBA (Executive) in Human Resource Management Preston University, Islamabad, Pakistan.

B.A (Bachelor in Journalism) Punjab University Lahore, Pakistan.

Computer / Technical:

One year Diploma in Computer Science. Microsoft Office; Excel, Word, Power point, outlook, auto cad.

Two years diploma in Mechanical Draftsman

Language: English, Urdu, Hindi & Punjabi

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