Management, customer service, sales, training

Darren Brannan Sr.

**** ***** ***. ****** ** ****2 *559-***-**** * Email:*********@*****.***

Sales Manager & Operations Manager

Owner/Operator*Sales Manager*Operations Manager

District Manager*Service Manager

Entrepreneurial – minded senior executive with a record of consistent success in starting, building, growth, and improving the profitability performance and value of organizations. Exceptional leader with concise focus on customer service, operational performance, safety, and fiscal responsibilities. Outstanding relationship building skills with a natural mentoring disposition.

Qualification Summary

Start up * Team motivation and management * P&L* Operation management * Sales & Marketing

Change Management * Efficiency improvement * Process and productivity

Technology implementation * Networking * Client management * Workflow solutions * Public speaker

Career Highlights

Cut 25% operational costs through technology implementation and workflow process while working at City Wide and Weed man.

More than 25 years building customer service relationships, resulting in a 98% retention rate at City Wide Property Services.

#1in Sales and increasing profitability for Weed Man in the United States and Canada, while maintaining a 93% retention rate #1 in industry.

Team building mentor; increased technician sales by 20% for Terminix, and increased technicians sales 400% for Weed Man.

Professional Experience

City Wide Maintenance 07/11 – Current

Director Landscape

Coaching, hiring, discipline training, resulting in a cohesive team.

Authored route and scheduling program cutting 25% operational costs, while implement fleet maintenance program to reduce down time and increasing profits.

Experienced in all customer relationship building, resulting in retention of customer’s base 98%.

Achieved #1 in Sales to current and new customers covering California and Northern Nevada.

O 2 Turf Management, Fresno, CA 8/07 - 2012

Owner

P & L, and maintain weekly profit projections to comply with company standards and reach goals.

Account for all inventory within the branch and on vehicles. Maintain fleet and equipment maintenance.

Achieve the strategic objective of the company and improve profits. Customer service and sales.

Terminix LLP Service Manager 12/10 – 07/11

Service manager

Mentor the service depart, customer service training, scheduling, ordering, inventory control, develop a comprehensive monthly employee review, growth, and customer base of over 25,000.

One-on-One field training of service technicians, developing their understanding of business and growth potential.

Results: Increase of 20% sales by service technicians, as well as production in the top 10% of Western Division.

Training, hiring, corrective action, and monthly reviews of employees increased moral, sales, and efficiencies.

Results: #1 branch in the Western Region of the world largest pest control company.

Implement and sustain safety guidelines and practices. Interact with company and local government with the end means of meeting customer needs and complying with regulations.

Weed Man, Fresno, CA Sales Manager 10/01 to 8/07

Sales Manager

Authored a Sales training program resulting in service technician increased sales from $2K+/- to $20K+/- year.

Developed a training, hiring, corrective action program, resulting in #1 sales growth 3 years running (05’ – 07’). With the top closing sales at 60%, and retention of 93% in the United States and Canada.

Public speaking at local High School business class: enhancing the importance of integrity and honesty in business.

Results: Increase profit margin from +/- 10% to +/- 25%

Church Impressions, Fresno, CA 3/00 to 10/01

#1Marketing Representative on the West Coast

Cold calling, scheduling, maintain a home based office, record keeping, time management, and team management. Implemented training course for new recruits - speeding profitability.

Results: #2 sales in the Nation over 150 sales people across the country.

The ICEE Company, Fresno, CA 4/97 to 11/99

District Manager

P & L of the Fresno Branch; Territory of the Central Valley and Central Coast.

Prospect for new customers maintaining a consistent growth of 15% every year.

Interviewed all current and future employees, developing a working relationship to enhance job performance throughout the branch. Prioritized employee job duties to grain a higher customer satisfaction rating. Communicated the valve of customer service to the branch through one on one training and leading by example.

Account Executive Dublin, CA 96 to 97

Managed the Southern Bay area from San Jose to Monterey; achieved top sales and sales retention in the Western United States and merited promotion within six months to district manager.

Education

2013 – 2013 Rapport Leadership International *Leadership Breakthrough one

2009 – 2015 University of Phoenix *Bachelor Degree in Business

2009 - 2011 University of Phoenix * Associates Degree

2002 - 2003 University of Georgia * Certified Turfgrass Professional.

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