Post Job Free

Resume

Sign in

Customer Service Technician

Location:
Granite City, IL
Posted:
August 26, 2017

Contact this candidate

Resume:

Larry M. Wodell

** ******* *****

Pontoon Beach IL 62040

Phone: 618-***-****

E-mail: ac10yl@r.postjobfree.com

Highlights of Qualifications

Broad background in industrial and consumer Maintenance, Electronics Manufacture and repair

Creative electronic and mechanical troubleshooting

Demonstrated customer service skills, including remote troubleshooting cell phone service

Supervisor of Assembly, Quality and Customer Service Departments

Developed, implemented and maintained training programs

Kiva Systems Amazon Robotic order picking system repair to component level

BGA SMT electronic components assembly and service

Strong work ethic and technical focus on results and corporate goals

Education

Electronic Engineering Technology Associate Applied Science, Florissant Valley College, St. Louis, MO

Certificate Industrial Electronics & High School, North County Technical High School, St. Louis, MO

80hr toward Associate in Photography Chaffy College, Rancho Cucamonga, CA

Dale Carnegie Management Training, Kalamazoo, MI

I excel at training people to repair or assemble electronics

Accomplishments

Created Service Department for Telecom Business Systems Repair: 11 Years

Component level troubleshooting and repair

Assembled computer systems for telecom equipment, voice mail, and remote access systems

Inventory control – including parts ordering

Developed repair procedures

Wrote test manuals

Trained technicians

Production / Service Manager for Remote Controlled Hobby Electronics: 2 Years

Product lines included transmitters & receivers, motor dynos, speed controllers, battery charger/discharger with computer battery grading

Set up in-house production that increased output 25-50%

Developed training program that reduced service turnaround from 3 weeks to 2 days

Wrote service manual to assure high-quality standards

Created drawings to guide technicians and simplify understanding

Assisted engineers in prototype development reduced sized electronic parts

Benchmarked assembly, testing MOSFET-driven remote control speed controllers

Developed microscopic tool assembly and repair procedures

Supervised and trained all production & service personnel

Attended trade shows as company representative

Provided phone service with distributors and end-users to remotely troubleshoot problems

Larry M. Wodell

Lead Technician / Production Liaison, QA for Professional Sound Equipment: 1 Year

Product lines included mixer/special effects boards, reverb, EQ, compressors, and keyboards

Set QA standards and corrected assembly manual

Performed troubleshooting and training

Engineering Liaison

Aided engineers in improving quality reducing failure rate from 45-60% to less than 10%

Conducted SMT (Surface Mount Technology) testing and component level repair

Photographic Sales & Service Representative: 3 Years

Products included diverse SLR's including Minolta, Canon, Nikon, Pentax, Mamiya, Hasselblad, Bronica, numerous "point and shoot” cameras and accessories and dark room equipment

Sales and Service of varied 35mm and digital photo equipment

Worked closely with walk-in and repeat customers, consisting of professionals and amateurs

Responsible for inventory control of darkroom accessories

Prototype, Alignment and Repair Technician for Consumer Electronics: 11 Years

Products included LNA's (low noise amplifiers) and oscillators, computer monitors, audio and video equipment, Laser Disc, CD & DVD players, car stereos and VCR’s

Constructed and aligned equipment

Executed repair for major companies goods: ITT, Intel, Tandy, and many others

Designed and assembled test fixtures from schematics

Component-level repair of industrial motor controllers, AC single phase to three phase, and DC controllers

Computer / CAD Lab Assistant: 1 year

Microcomputer maintenance

Student instruction in programs including CAD, BASIC and other applications

Gaffer / Lighting Assistant / Electrician: 1 Year

Lighting set-up and execution for filming of numerous television commercials

Major clients: Jack-in-the-Box Restaurants, Betty Crocker products, and many others

Employment History

2012 – 2017 Walgreens.com (DrugStore.com) - Senior Maintenance Technician

2011 – 2012 Movement/Harman Becker - Component level Technician

2010 – 2011 Adecco/MEMC, St. Peters MO - Process Technician

2001 – 2008 Drew Telecom Group – Plainwell, MI - Service Manager

1997 – 2001 Telecom Quality Maintenance St Louis, MO - Component level Technician

1995 – 1997 Antech Labs – St Louis, MO - Home Audio Component level Technician

1994 – 1995 Best Buy – St. Louis, MO - Home Audio Component level Technician

1993 – 1994 Odetics Space flight recorders – Anaheim, CA test equipment assembler technician

1993 – 1994 ALESIS – Los Angeles, CA - Lead Technician / Production Liaison, QA

1992 – 1993 RIVIERA CAMERA – Redondo Beach, CA - Sales Associate

1991 – 1992 COPPOS FILMS – Hollywood, CA – Lighting Engineer

1980 – 1987 Alpha Tech – St. Louis, MO - Home Audio Component level Technician



Contact this candidate