Customer Service Insurance

DIANNA L. TUTTLE

Douglasville, GA *****

(C) 678-***-**** / ac10xq@r.postjobfree.com

SUMMARY: Dedicated and goal-oriented professional with extensive knowledge in self storage, insurance, mortgage banking, commercial property management, operations, process management, marketing and negotiations. I have a comprehensive history of surpassing customer and employer expectations with a solid reputation for consummate professionalism with exemplary ethics.

INSURANCE ASSOCIATES ATLANTA– CONYERS, GA 6/14 – 10/16

Insurance Agent

Determines clients particular needs for insurance by setting fact finding appointments to review extent/existence of present coverage and/or investments while helping clients implement necessary coverage while setting and achieve short and long-term financial goals.

Develop a coordinated protection plan for all types of insurance by calculating and quoting rates for immediate coverage and long-term strategy implementation.

Provides continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications.

UNIVERSAL STORAGE GROUP – SMYRNA, GA 2/09 – 4/16

(FKA-Universal Management Co.)

Operations - General Manager

•Manage day-to-day operations and P&L for a 661-unit facility to include lease management, unit rates, collection accounts, vendor procurement, maintenance and marketing efforts. Consistently and significantly exceed monthly and annual income and occupancy goals by 33 – 40% increase.

•Process foreclosure units and supervise two relief managers and one site manager.

•Negotiated contracts for business with various vendors and customers.

Accounts Payable 4/08 – 2/09

Negotiated contracts for 40+ sites for various utility and contractor companies, conducted weekly audits (280+ files) of daily deposits for each site, and paid all invoices for each site in a timely avoiding any and all late fees.

YOUR EXTRA ATTIC – NORCROSS, GA 4/06 – 5/08

District Manager & Director of Marketing

•Held accountable for overall performance of approximately 20 self-storage facilities, supervised approximately 40 employees, and hired and trained staff to maximize revenue growth.

•Set revenue, expense and capital expenditure budgets, and marketing goals for each site and district. Conducted operations audits, facility condition assessments, monthly auctions and processed foreclosures.

•Priced all storage units and ensured day-to-day operations for each site was performed to standards while managing P&L for each individual site.

•Managed, processed and held all foreclosure sales for each site.

PUBLICATIONS: Minico Insurance Self-Storage National Publication: Customer Service – 1/09

Self-Storage Association's National Publication: General Manager Interview – 3/14

AWARDS: Numerous awards for Achievement of Excellence in operations to include management, new leases, top retail sales, lowest delinquencies, new business growth and NOI.

CIVIC: Board of Directors – 4 Girls Non-Profit Organization, Greater Atlanta Area

Charter Member – Speak EZ Toast Master’s Club, Jackson, SC

LICENSES: P&C, Agent: #2931239 / NPN# 171*****-**/13 -Present

P&C Insurance Adjuster: #2931239 / NPN# 17110733

Life & Health Agent: #2931239 / NPN# 171*****-**/14 - Present

SKILLS: Microsoft Office to include: Microsoft Excel, Word, Access, PowerPoint, Publisher, Outlook, Site Link, Web Best

EDUCATION: Baker College – Associate’s in Business (3.9 GPA)

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