Manager Customer Service

Terri M. Varga

***** ***** ***** **** ****, Vivian, Louisiana 71082

478-***-**** ********@*******.***

Section 8 Housing • Land Lord Relations • Cash Management • Dispossessories • Tenant Disputes • Emergency Repairs • Collections • Office Management • Maintenance Management • Inventory Control • Employee Management • Risk Management •

Summary

Experienced Property Manager/ Administrative Assistant looking for a dynamic company to grow with and expand my acquired knowledge that can be of immediate application and use. Currently in the process of acquiring my Realtors License. Over 25 years of Customer Service experience and knowledge.

Professional Experience

Leasing Agent, Anthos Properties @ Hidden Lakes, Macon, GA

8/2016 – 8/2017

Drawing up leases and renewal leases as the authorized representative, entering maintenance request into the database and dispatch maintenance personnel, maintain all tenant files, Collect rent payments, deposit fees, and application fees, sent out all notices to tenants, ran credit checks on prospective tenants, handling collection efforts with tenants that are behind in payments, filed all vendor paperwork.

Property Manager, Results & Associates, Inc. Macon, GA

1/2014 – 5/2016

Drawing up leases and signing as the authorized representative, entering all information into the database, maintained all corporate files, reviewed maintenance request and dispatched maintenance personnel, collected rent payment, deposit fees, and application fees, maintained property inspections, sent out all notices to tenants, maintained tenant database, ran credit checks on prospective tenants and maintained inventory control over keys to all properties. Handling all collection efforts with tenants that are behind in payments.

Temporary Worker, Snelling Staffing Services, Macon, GA

5/2013 - 01/2014

Lakeview Club Apartments (5/2013 – 6/2013) Assistant Property Manager

Collected rents, showed apartments, wrote up new leases, wrote up renewal leases, wrote up work orders and completed in computer database.

Highland Hills Apartments (6/2013 – 8/2013) Residential Specialist

Collected rents, showed apartments, wrote up renewal leases, wrote up work orders, completed work orders in computer, and filed all paperwork, got apartments show ready every morning, and put out show balloons.

St. Paul Apartments (9/2013 – 1/2014) Front Desk

Answered all incoming phone calls and transferred to responsible worker, made sure all incoming visitors signed in on visitor log, made any announcements on intercom, made sure all lunch menus were completed on Fridays, every morning had all lunch tickets ready by ten o’clock, made sure all bills were stamped and ready for processing, put work orders into computer and entered them as completed as they were finished, made sure book was set out for the day, and all sign- up sheets were put into the book, took up lunch money at lunchtime, made sure all residents got ticket books for their lunches, filed all paperwork at the end of the day.

Property Manager, Richardson Free Realty, Warner Robins, GA

8/2012 - 4/2013

Responsible for upkeep and updating of all tenant and owners files. Took all tenant payments, and application fees, and uploaded into the database. Responsible for putting security deposits through the computer, or making deposits at the bank. Responsible for all move-ins, move-outs, showings, and inspections of the properties. Responsible for all maintenance work orders, and dispatching maintenance men to the property. Responsible for new leases, renewed leases, and new Management Agreements.

Administrative Assistant, Kohls Dept. Store, Warner Robins, GA

7/2011 - 8/2012

Responsible for all incoming store e-mail. Responsible for weekly payroll, and weekly scheduling of all store Associates. Responsible for all Associate files, and paperwork. Responsible for updating of all paperwork, and bulletin boards in break room. Responsible for getting all incoming mail to Associates needed. Filled in for POS and Customer Service Associates as needed.

Property/ Office Manager, Results Real Estate, Inc., Macon, GA

9/2005 - 3/2010

As the Property Manager, I was responsible for the daily operations of the company. These duties included; working with prospective land lords to negotiate their contract, explaining the role of our company, drawing up leases and signing as the authorized representative, entering all information in the database, maintained corporate files, reviewed maintenance request and dispatched maintenance personnel, collected rent payments and deposit fees, worked accounts payable and account receivables, maintained property inspections, prepared and processed legal notices and filed dispossesories with the local sheriff’s office, maintained tenant database, ran credit checks on prospective tenants and maintained inventory control over keys to all properties. Further duties included the recruitment of new land lords and getting new business.

Education

Professional Career Development Institute, School of Business (1/05-1/07)

Certificate of Property Management

Georgia Real Estate School (6/16 – 10/16)

Pre – Licensed Salesperson

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