Mika Rivera

*** ******* *****

Sidney, OH *****

ac10sv@r.postjobfree.com

Home: 937-***-****

Cell: 937-***-****

Professional objective:

To secure a position of responsibility where acquired experience and abilities will provide a challenging opportunity for career growth.

Proficient with personal computer, fax/copier, /printer/scanners and bar coders.

Experienced Customer Service employee with a reputation for:

Professionalism,

Integrity,

Dependability,

Good work ethic,

A strong analytical sense and competence.

Detail oriented and learn quickly.

Effective verbal and written communications.

Good task coordinator,

Work with minimal supervision.

CORE JOB SKILLS & COMPUTER SKILLS:

Customer Service

Order Entry

Accts Receivable

Credit & Collections

Invoicing

Billing Reconciliation

Inventory

Microsoft Word & Works

Lotus Notes

Outlook

Oracle (recent training)

EMPLOYMENT:

Buckeye State Mutual. Piqua, OH 7/1/13 - 9/22/16

Risk Analyst/Underwriting Dept.

Facilitated billing procedures and daily tasks.

Processed the changes as requested in a timely and accurate manner.

Completed assigned policy audits on a daily basis.

Released and audited policy changes and updates each day.

Assisted agencies in computer tasks.

Serving as a “help team” member for the agents in 6 states as appointed by the company.

Completed changes as part of the team to keep and meet service goals.

Also served as a back-up in the mail room and on the switchboard/reception on a rotating basis.

Custom Staffing. Wapakoneta and Sidney offices. 3/13 - 6/28/13

Data Entry and maintenance of client records and work history.

Placed clients in staffing requirements, including drug testing duties.

Assessed clients and matched with possible employers and job duties.

Clopay Building Products. Troy, OH 10/31/12 - 01/04/13

Temporary part-time assignment through Pete DeLuke & Assoc.

Assignment ended 01/04/13

Data Entry:

Responsible for accurate input of receiving documents.

Multiple tasking for scanning, re-naming, and attaching of files of company history.

Trained in some aspects of the Oracle shipping/receiving system.

Everyday Technologies. Sidney, OH 03/12/12 - 08/09/12

Order Entry/Customer Service Temporary assignment through Custom Staffing.

Maintained Microsoft Excel Worksheets on a daily basis for parts inventory and manufacturing jobs in process.

Responsible for daily invoicing of customer orders as shipped.

Cross-referencing of quantity detail and pricing

Proficient in tracking orders and shipments as requested by customers.

Data entry of incoming orders, which included management of purchase order web-site.

In charge of distributing orders, requested quotes, and correspondence as assigned.

Recognized and analyzed customer needs and requirements based on a variety of factors.

Eilerman Insurance Agency. Sidney, OH 07/22/02 - 10/31/11

Associate Agent

Responsible for the marketing and sales of the insurance company product to consumers.

Analysis of customer needs and requirements.

Customer service duties encompassed billing reconciliation, account review and the determination of changing needs on an on-going basis through written and verbal communications.

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