Air Force Customer Service

Edward Dancz

** ***** **. ***. *

Saratoga Springs, N.Y. 12866

Phone: 518-***-****

Email: ******@*******.***

PRESENT OBJECTIVE

To immerse myself in a position where my proven leadership, manufacturing, troubleshooting, testing, and quality skills would provide exceptional value to the organization’s products, customers, suppliers, and employees.

WORK EXPERIENCE

Edwards Vacuum – Clevdon-UK/Sanborn, NY

04-12 – Present

Field Service Engineer

As the northeast Field Service Engineer for Edwards Vacuum based out of Albany, NY I support Edwards Vacuum Pumps & Abatement/combustion equipment at several local major semiconductor facilities such as Global Foundries, Albany College of Nanoscale Science & Engineering and IBM Center Fishkill NY. Also sites globally from Europe to Asia with support, troubleshooting and commissioning, tuning, helium leak check, wire/test 24v, discrete/analog interfacing signals with fab tool equipment. Tuning abatement combustor, setting residual oxygen, O2/methane injects for abatement of deadly gases used in the process recipe of the manufacturing semiconductors. Support the site process engineers, tool manufacturer’s reps & site personnel to test all networking signals are wired correctly & working and EMO shut down are tested & satisfactory. Install/program software upgrades to CPU & HMI on our equipment & make adjustments for correct handshaking with corresponding process tool software. Pull data logs using interface for failure analysis. Troubleshoot, wire & install all electrical/electro-mechanical items ranging from 24v, 4-20MA, 120, 208 & 480 voltages, fuel train, O2 train and H2O. Set up abatement unit utilities & vacuum pump utilities which combined consist of Nitrogen, Methane, water & electrical. Install conduit, pull/land wire & test all control components & tune combustor for correct analytical readings. Complete training classes and assist with manual reforms and editing.

Steam Plant Systems- Clifton Park, N.Y

03-11- 04-12

Instrumentation & Controls Specialist

Initially I attended a training program which consisted of the completion of Siemens online courses, basics of electricity, control components, basics of plc.’s and basics of AC/ DC drives. Then company required training in theory of thermodynamics/ pneumatics, hydraulics, sensor usage, actuator mechanics and networking basics. Perform boiler installation, calibrations, wiring and testing on RTD's, thermocouples, transmitters, sensors, actuators, pressure switches & all instrumentation/control components on the boiler/combustor. Pull wire, install conduit and work with 120, 208, & 480 voltages as well as 4-20MA, Pulse signals & 0-10V. Diagnose & calibrate boiler monitoring transmitters using heart 275 & 375 communication equipment. Work with control software BMS, CCM, DCS, BOP and fireye flame monitoring system. Build custom control panels per schematic drawings for CHX units or any configuration a customer would like. Set up parameters on several different controllers including Allen Bradley & Siemens S series. Set up PID loops in boiler controller’s configuration systems. Run conduit and tray cable for new & upgraded equipment & control rooms.

Precision Valve Automation- Cohoes, N.Y

6 Month Temporary Position 09/10-03/11

Customer Service Engineer

To work with customers on their robotic work cell initial startup & train them on operation, install & troubleshooting their specific unit. These are XYZWD axis, fluid dispensing valve, robotic arms that are used to apply generally adhesives on industry equipment in the field of solar, semiconductor, packaging, printed circuit boards, medical devices and consumer electronics. Also assist in building all units which involve pneumatics, actuators, motors AC/DC, stepper drives, VFD’s, camera controls, transformers, control panel wiring, and proximity/ fiber optic sensors.

Environment One Corporation –Niskayuna, N.Y.

2003 to 09-2010

Field Service Technician

Facilitate, Train, and Test/Certify our distributor’s technicians, engineers, sales reps and any other people that are requesting training on our Semi-Positive Displacement Pump installation, troubleshooting and theory. My classes would average between 6 & 9 hours depending on how many questions students asked I put on classes in every North American state and the World. Expertise in total pump system and applications which included the pump, alarm/control panel, direct burial cable, backflow preventers, polyurethane tanks, electrical installation, NEC codes, construction, wiring & testing control compartment, motors and ensure correct installation of Polyethylene tanks.

1Travel weekly to customers throughout the world to support our products.

2Facilitate all training and certification classes related for all pump products.

3Troubleshoot issues with all pump systems as whole and individual products.

4Launch entire Pump Systems ranging from one to thousands of pumps.

5Assist customers 24 hours/day on all emergency and routine technical service calls.

6Troubleshoot all electrical aspects of the system.

7Improve Existing and Develop new products.

8Process, Solve, and Record (Damaged Parts and Claims) all Warranty claims.

9Create service, diagnostics, and troubleshooting manuals / charts for all pump products.

10Diagnose OIT and PLC issues.

11Extensive use with multimeter, amp/current meter, megger and some PLC & ladder logic adjusting.

12Inspect and solve issues with RMA's (Return Merchandise Authorization).

13Meet routinely with customer on all product and installation issues.

14Present to Executive Management weekly progress and issue resolution reports.

15“Fire-fight” all issues related to pump products and customers.

16Instruct engineers and contractors on preventative maintenance techniques for all pump systems.

Manufacturing Line Supervisor/6 Month Assistance during Slow Time

Supervise tank build & pump install manufacturing line and supervise 10 employees on the manufacturing floor. Responsibilities also include performing hourly, daily, and weekly quality inspections of all part produced to ensure they meet and exceed all set standards / specifications & have daily meetings with employees to provide direction & expectations for the day & week.

1Troubleshoot all issues with regards to part production and assembly.

2Train & instruct all assembly workers on each process and quality control standards.

3Responsible to meet daily production requirements and make sure these products are shipped to the customer early or on scheduled date.

Earth Tech-Cook Nuclear Power Plant-Sequential Batch Reactor-Bridgeman, MI

2001-2003

SBR Waste Water Plant Operator

Lead Operator for SBR Wastewater plant, duties included routine operations and maintenance of adding chemicals, monitoring reactors, daily progress reporting, purchasing materials, laboratory testing, and 24/7 on call assistance. Other duties also included pump maintenance: Adjust nit-denit, bottom fill levels, plant operation readings and equalization reactor operation.

Lab Duties

1Total Phosphorus – Composite - Total Suspended Solids – Composite

2P.H – Grab Nitrate Nitrogen – Composite - Total Inorganic Nitrogen

3Nitrite Oxygen – Composite

United States Air Force-Eielson Air Force Base, Alaska

1998-2001

Water Plant Operator

Test and troubleshot issues with water plant system for entire base. Duties included but were not limited to Weekly, Daily, Per Shift, and Hourly testing on water systems and continue constant monitoring of SCADA system and complete daily progress reporting.

Plant Treatment

Ion exchange, catalytic absorption/Potassium Permanganate.

Filtration

Pressure vessel with anthracite coal over greensand closed filter vessel.

Laboratory Duties

Hourly Process Control

1Analysis

2P.H

3Free Available Chlorine

Daily

1Fluoride

2Total Chlorine

3Combined Chlorine

4Ortho Reactive Phosphate

5Dissolved Oxygen

6Turbidity

Per Shift

1Iron

2Manganese

Weekly

1Alkalinity CP, M and OH

2Hardness CACO3, CA MG

Century 21-Muskegon, MI

Realtor/ Sales 1996-1998

TRAINING

TRAINING (Utilities):

1 Leak and Aqua scope Detection Equipment Training (Scada, Wonder ware Monitoring Program)

2. Air Force Safety Centers “Confined Space” Training Program

3. Wastewater Operator Training Seminar (Alaska Wastewater Training Center-Fairbanks, Alaska) 4. Level 5 Craftsmanship in utilities Degree (Eielson Air Force Base, Fairbanks, Alaska)

5. Air Force Utilities System Specialist School (Sheppard Air Force Base, Texas)

-Specializing in Water/Wastewater Treatment, Backflow Preventers, Pumps, valves & Plumbing

TRAINING (Real Estate/Sales):

1 Holloway’s Institute for Real Estate-Lansing, MI.

2 Human Relations Real Estate Training-Century 21-Muskegon, MI,

TRAINING (Computer):

Proficient in All Microsoft Office Applications (Word, Excell, Access and PowerPoint)

Lotus

Scada/Wonder ware

Path master

Allen Bradley

SLC 500 & 5000 RSLogix

Factory Talk

EDUCATION

Edward Vacuum

2013

Vacuum pump & abatement theories & technology

Siemens online courses 2011

Advanced electricity/electronics, Control Components/Automation, PLC troubleshooting,

Advanced AC/DC Motors and AC/DC Drives.

United States Air Force - Eielson Air Force Base, Fairbanks Alaska/Wichita Falls Texas

Civil Engineering Divison 1998-2001

Muskegon Community College, Muskegon, MI

Liberal Arts/Science 50 Credit Hours Earned

Mona Shore High School, Muskegon M.I College Prep Course Study

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