Customer Service Technical Support

Destiny Clifford

Address : **** * ******* ****, **. 84088 Phone : 801-***-**** E-mail : ***********@*****.***

Professional Summary

My entire working life, I have been providing all forms of customer support. From my first position at Stan's Market as a cashier to 14 years later working for Wells Fargo's business purchasing service center. I have superb verbal and writing skills, a great tone and a willingness to do my best for each client. I am organized and I easily multi-task. Working with so many types of clientele has really broadened my horizons and allowed me to maintain my composure in stressful situations.

My A+ Certification can be viewed through this link:

file C:/Users/User/Downloads/CompTIA%20A+%20(Remote%20Support%20Technician)%20certificate.pdf

Highlights

15 years of Customer Service Experience

12 years of Call Center Experience

4 years of Technical Support Experience

3 years Financial experience

Proficient in all Microsoft programs, including Excel and Onenote.

A+ Certified

Type 60 wpm

Adaptable and a wonderful multi-tasker

Experience:

11/2015 – Present

Wells Fargo

I currently take inbound calls for the Wells One Business Purchasing Service Center. I provide top level customer service and billing issue resolution for individuals and companies with business purchasing cards. I utilize multi-tasking capabilities to move through computer programs to provide top level support.

04/2015-11/2015

Extra Space Storage

As a Reservations Representative, I took inbound customer service and sales calls. It was my duty to provide top level customer service and to make sure I am finding the best price and value for every one of my clients. My position requirements also include walking clients through setting up online accounts, making payments and meeting high stats for my reservations.

06/2013-06/2015

Alorica

As an Online Support Representative, I took inbound calls regarding computer issues for client of Geek Squad. I provided base level technical support to get connected to a client's computer, run an analyzer to see how the computer was running and then dispatch a top level technician for further servicing.

Additional Information

I am efficient in my work and prefer to inject a certain level of quality into all of my projects. All of my skills including financial service, technical support, sales and superb customer service have bonded within me to allow me to create a great experience for each of my clientele.

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